Service Department (Former Employee) – Winnipeg, MB – 7 November 2012
High turn over says it all! The person that trains you has only done the job for 6 months so how well of training can you actually get? Then you get in trouble for doing something wrong that you weren't properly trained on.
I was fine with the cameras all over the place, I had nothing to hide but the owner having a monitor right beside his computer screen watch us all work was too much and a little creepy!
The owner and his wife (The VP) are not professional at all.
It's a shoot first ask questions later enviroment.
As a sales team member, the work wasn't very difficult. The environment was casual which created a social environment within departments.
Commission structure is an unforgivable draw, and although meetings are guaranteed, there isn't enough to sustain commissions above your draw once you climb above it...the greater the draw, the longer it takes to break even.
Turmoil between the Sales culture and Service culture caused much 'finger pointing' and 'blaming' for service issues with little focus on resolution. This along with high turnover in these areas made it difficult to maintain a good corporate image.