Social Media & Customer Relations Specialist
Thalmic Labs 2 reviews - Kitchener, ON

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Company: Thalmic Labs
Job Title: Social Media & Customer Relations Specialist
Location: Kitchener, Ontario
Start Date: Immediately

Company Overview: Thalmic Labs is a hardware start-up company building exciting technologies that will shape the future of human-computer interaction. We’re looking for reliable and adaptable people who can function in a fast-paced and quickly changing work environment.

Job Description: We’re looking for someone with exceptional communication skills. If you love social media and are constantly getting compliments on your impeccable written word, we want you! We’re seeking a super dedicated and hard-working Social Media and Customer Relations Specialist to execute social media plans, handle all customer contact, and support the marketing team as necessary.

Primary Duties:

  • Manage all contact inquiries through Thalmic email (and future channels) with exceptional customer service, in accordance with communications guidelines
  • Work closely with Marketing Director to develop and execute content calendar to promote MYO and Thalmic Labs through social media
  • Coordinate general digital marketing programs, with a strong focus on managing and maintaining social media (Facebook, Twitter, YouTube, Google+, future blog, etc.) and key initiatives under direction of Marketing Director
  • Execute daily activities on all social media accounts, including responding promptly to user posts/messages and posting regular content in line with brand
  • Collect and analyze social media data and prepare reports
  • Develop ideas for greater outreach into online communities and specific target markets
  • Assist in planning and attending events as required
  • Other duties as required


  • 1-2 years work experience, preferably in social media or customer support role
  • Superior communication skills, both written and verbal
  • Flexible and easily adaptable to change, with ability to take direction
  • Excellent attention to detail
  • Strong knowledge of social media - considers self an influencer
  • Social monitoring and analysis tool experience a plus
  • Passionate about social media, customer service, digital media, and the future of technology

The successful candidate must be a strong communicator who is prepared to take on this forward-facing role as the voice of Thalmic Labs. We work hard, but love to have a good time while doing it. If all this sounds interesting to you, we welcome you to apply!

How to apply:
Please quote “Social Media Customer Service Specialist” in the subject line when you submit your cover letter and resume.

About this company
2 reviews