Host (Former Employee), Chicago, IL – April 30, 2014
Pros: great people
Cons: hard clientele, poor tips, tough nights, can be very stressful
If there was anything I missed from working at Friday's it would be my fellow colleagues. Everybody had different backgrounds, but shared familiar bumps on the road. It was easy to establish a relationship with everyone who worked there, including management and kitchen staff. This was important as the work environment was extremely stressful and exhausting. The – more... job wasn't hard, but the clientele was. The store I worked in was frequently busy and hectic. With the ball constantly rolling it was incredibly easy to feel the weight of pressure. Problems could quickly escalate and it often did. The hardest part was honestly staying positive in an overall negative environment, and this was especially true if you were working late shifts. The clientele could particularly unforgiving. In this location it was hard to work for tips because it was inconsistent and sometimes absent. While there were days where tips were rewarding, there were more when it just didn't deliver. – less
Great work place fun and very diverse. Networkable and convenient
Service Waiter (Former Employee), Detroit, MI – April 28, 2014
Pros: laid back attitude very open and fun.
The day at work is very simple. come, serve guests in the Fridays style of service, make them feel as comfortable as possible. Mangement was good for the employees and vise versa. The hardest part of the Job is being ever so humble with belligerent customers but is handled with expertise and corrected. The most enjoyable part was to give the satifaction – more... to a guest(s) and making them want to come back. – less
Assistant Manager/Stewart (Former Employee), Gettysburg, PA – April 21, 2014
Starting off at TGIF I was excited because of the diversity in the employees and the leniency of appearance. However, a new vice-president took over and changed all the policies. Within 6 months I was dreading going to work. the management team is very inconsistent and forever changing. They do not reward hard work but instead take credit for it. If – more... the team does not work together, the staff gets over stressed. The managers also don't know what is going on half the time. The also lean on their "head" employees way too much. – less
Waitress/Food Handler/Cashier (Former Employee), Tyler, TX – April 16, 2014
Pros: upbeat atmosphere
Cons: pay was mainly tips
I loved working for this company as well. The customer service that they establish is amazing however the store I worked at reminded me of high school. There was a lot of drama and miscommunications on the part of servers and managers. This was my first restaurant job so I learned a lot.
Restaurant Service Manager (Former Employee), Amherst NH – April 15, 2014
Pros: excellent training
Cons: uncertain future
Carlson Restaurants Worldwide is a great company to work. A typical day would include opening procedures such as cash procedures, daily inventory, and production. The training program was excellent. However, it is important that everyone on your management team adhere to policies and procedures. This will determine the success of the restaurant.
Server (Former Employee), Dallas, TX – April 14, 2014
Pros: cash daily
Cons: not consistent in money.
The West End Store was very unstable as far as management. The staff is expected to have a high turn over but when its constant change in management, its hard to get steady. Other than the different managers every other month it was a cool place to work.
Build interpersonal skills with customers and co-workers
Hostess/Server (Former Employee), Crystal Lake, IL – April 10, 2014
As a hostess, it was my duty to greet customers and escort them to their seats. My duties included, answering phones, taking reservations, and seeing to my customer's needs.
My duties as a server included, knowing the menu, and giving detailed descriptions of menu items to patrons. I relayed orders to the kitchen, and ensured that every patron left – more... happy, and looking forward to a returned visit. – less
Hostess (Former Employee), Springfield, VA – April 6, 2014
Pros: free lunch and managers
a typical day consist of dealing with needy guest. I learned that not all people are going to like your attitude, you must kill them with kindness. Managers were amazing, they were very caring and felt like family. Co workers were diverse yet great workers. The hardest part of the job was dealing with needy guest and always mean guest. The most enjoyable – more... part of the job was making people smile. – less