Busy and enthusiastic workplace.
Pros: 50% staff discount, lovely co-workers
Cons: unsociable hours, low wages
- A typical day at work within this busy restaurant is very busy with guests consistently coming in and leaving, my role is to seat guests efficiently and evenly, always ensuring they are happy and comfortable. My role also includes keeping tables clean and ready to seat as soon as guests leave and to coordinate a team of people ensuring everybody knows what they are doing and overlooking that the work is being carried out to a high standard. Beautification is also a key part of my day, ensuring that the restaurant looks perfect at all times. I also communicate with other key members of staff to ensure they are aware of bookings and special requests.
-I have learned vital knowledge about the importance of impeccable customer service at all times, ensuring that everybody is happy and is having/has had a positive experience every time. And also that communication with everybody is key to making sure everything is done to a high standard, and if there is a problem the right people are aware of it. Alongside this there are other key skills that I have learned from this job that I now use in my everyday life as well as my working life.
- The management at TGI Fridays always try to be fair and understanding to all team members and are excellent with customers, always ensuring that the experience has been perfect and are willing to always go the extra mile to improve any issue.
-Within TGI Fridays every member of staff work together as a team, we call ourselves a family as most of our daily lives are spent working together, everybody tries to get along well and will always help – more... one another out when needed to make sure the shift runs smoothly.
-The hardest part of my job is when we are understaffed on a peak shift and I have to work extra fast to ensure that everything is being done on time and to a high standard, despite the fact that my workload has tripled, but I am always keen to ensure this is done with a friendly smile on my face.
-The most enjoyable part of the job is a mix of seeing satisfied guests leaving the restaurant with smiles on their faces and knowing that my work is part of the reason for their positive experience on that day, and also the people I work with are fantastic. – less