Pros: start early finish early, good team to work with
Cons: long hrs when required
Start of the day you would make sure Engineers would have jobs on their pda's, triage tickets that would come in from stores, Area Managers to see if the IST (in store technician) would be able to resolve instead of sending an engineer to store.
Create daily reports for Management purposes (how many outstanding jobs on system, how long tickets have been on system, etc).
Answer calls from Engineers, Stores, IST's, Area Managers, Directors.
Call clear tickets that are no longer needed.
Deal with parts issues, van stock for engineers.
Liasing with other dispatchers to make sure engineers are not criss crossing each other (utilize engineers, cost saving on fuel, no 2 men going to store at the same time)
Liasing with contractors where need be.