Street Outreach Worker
Boyle Street Community Services - Edmonton, AB

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Job Summary:
The Street Outreach Worker assists individuals throughout Edmonton (including in the river valley/parkland areas) to make the transition from life on the street/river valley to a more stable lifestyle, while increasing understanding among community stakeholders about the target population and street-related challenges. This position reports to the Street Outreach Team Lead.


  • Connect with street populations in the outlined communities and areas.

 daily time on the street/parks to get to know individuals, their stories and concerns, and their needs
 develop a profile of these people, identifying the major sub-groups and the proportion that they represent
 assist street people to learn more about and to connect with the resources appropriate to their needs, both within the community
 and in the city at large
 inform street people of relevant codes of conduct, policing issues, etc.
 encourage and facilitate the participation of street people in developing solutions to their needs and the community’s concerns
 advocate on behalf of street people as needed

  • Connect with businesses, storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that are impacted by individuals frequenting the streets. Be attentive to concerns and safety issues of those living in and visiting the target areas. Attend functions or group meetings that allow for communication of social concerns.
  • Provide crisis intervention.

 be a liaison and contact person in crisis situations between street people and others in the community
 do follow-up until the crisis situation has been stabilized
 develop a network of connections with various helping agencies and resources to assist in crisis intervention (this includes connections with mental health agencies)

  • Help each street person move towards greater health and social integration, with the ultimate goal of getting people off the street where possible.

 appropriately help each homeless person along the scale of health and integration, based on life situations, desire and opportunities.
For example, this may be as simple as connecting a person to basic resources such as food and shelter or as sophisticated as connecting a person to employment and housing agencies
 act as a bridge between street people and the various communities

  • Identify services and service gaps.

 connect with and be a liaison for the various helping agencies such as food, shelter, housing, employment, mental health, legal aid, police services, transportation, etc.
 identify service gaps in meeting the needs of street people

  • Shape community life by working with and being a liaison between various constituents and street people in the following:

 discuss how to have a healthy level of coexistence, tolerance and respect among everyone
 facilitate the development of standards of behavior expected in the areas (ex. pan handling guidelines)
 develop measurement criteria to evaluate safety

  • Report to and work with various constituents

 to recognize that the Outreach program is a partnership between communities, the City of Edmonton, and Boyle Street Community Services.
 to understand the supervision and reporting requirements of both partners


  • Degree or equivalent in social services or related field. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.

Skill, Abilities and Attitudes

  • Ability to solve problems for clients quickly, creatively and ethically.
  • Proven ability to work in a respectful and client-centered manner.
  • Understands how to use de-escalation techniques.
  • Able to communicate effectively and have excellent written and oral communication skills.
  • Able to work effectively as a team as well as independently.
  • Flexible and adaptable to change.
  • Demonstrates commitment and innovation in their work.
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Works with initiative, commitment and enthusiasm; physically fit
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point).
  • Familiar with entering data into databases, such as the Efforts to Outcomes system.
  • Able to plan and make decisions in a timely, organized and appropriate manner.

Experience and Knowledge

  • At least two years’ experience delivering community-based services.
  • Knowledge of landlord and tenant legislation.
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.
  • Particular expertise developing and monitoring case plans.
  • Experience networking with a range of partners and stakeholders.
  • Experience working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban

Aboriginal population.

  • Local travel on behalf of clients and the agency is required; must have a valid class 5 license, reliable vehicle and clean driver’s abstract.
  • Criminal record and Child and Youth Information Systems checks are required.

Physical Requirements
This unique position requires team members to walk long distances on rugged terrain, carrying bags with supplies that weigh between 20-25 lbs. all year around in all weather conditions.

Salary: $40,809-$48,011 per year plus benefits.

Please submit a cover letter and resume detailing your experience .*Applications that do not have* a cover letter providing an overview of relevant experience will not be considered.
Deadline for submission is *5:00pm Tuesday, August 5, 2014*. We thank all applicants but only those chosen for an interview will be contacted.

Boyle Street Community Services values diversity and welcomes applications from Aboriginal, New Canadian, visible minority, disabled and LGBTQ communities.