Follow-Up Support Worker - Housing
Boyle Street Community Services - Edmonton, AB

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Job Summary:
The Follow-Up Housing Support Worker will assist individuals and couples to successfully retain their housing. This includes helping community members who are housed to access basic needs and services, address underlying issues that may affect their housing security and become more self confident and independent. The Follow-Up Support Worker will work in partnership with the landlord and other agencies to ensure services are coordinated. This position reports to the Assistant Manager, Follow-Up Support.


  • Building relationships and rapport with individuals and couples that are referred to the program.
  • Assessing clients’ issues and needs in order to assist, support, and advocate with or for them in obtaining basic needs.
  • Preparing and monitoring case planning goals.
  • Keeping appropriate case notes and entering data in the Efforts to Outcomes database.
  • Assisting clients in accessing household goods and furniture needed to establish a home.
  • Arranging other support services such as home care when necessary.
  • Supporting clients with medical and legal appointments.
  • Coordinating food bank pick up and deliveries to clients.
  • Promoting healthy lifestyles by sharing with clients’ nutritional information.
  • Supporting clients in personal hygiene and basic housekeeping skills.
  • Providing crisis intervention services as needed; including follow-up services until a crisis situation has stabilized.
  • Providing emotional support to clients.
  • Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
  • Working co-operatively as part of a team. Team expectations include: regular meetings, planning events and other related activities.


  • Degree or equivalent in social services or related field. Candidates without a degree but who have post secondary education and relevant and related experience will also be considered.


  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Works with initiative, commitment and enthusiasm.
  • Ability to solve problems for clients quickly, creatively and ethically.
  • Proven ability to work in a respectful and client-centred manner.
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point ).
  • Familiar with entering data into databases, such as the Efforts to Outcomes system.
  • Able to communicate effectively and have excellent written and oral communication skills.
  • Demonstrates commitment and innovation in their work.
  • Able to plan and make decisions in a timely, organized and appropriate manner.
  • Able to work effectively as a team as well as independently.
  • Flexible and adaptable to change.
  • Can manage stress effectively.
  • Understands how to use de-escalation techniques.
  • Must be physically able to walk, drive, lift items up to 75 pounds (occasionally may need to assist clients in moving furniture and food delivery). Environment may include dust, noise, and occasionally explosive situations.

Experience and Knowledge

  • At least two years experience delivering community-based services.
  • Knowledge of landlord and tenant legislation.
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.
  • Particular expertise developing and monitoring case plans.
  • Experience networking with a range of partners and stakeholders.
  • Experience working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty-related issues, trends and services particularly within, but not limited to the urban Aboriginal population.
  • Local travel on behalf of clients and the agency is required; must have a valid class 5 licence and reliable vehicle
  • Criminal record and Child and Youth Information Systems checks are required.

Salary: is commensurate with education/experience; the range is $39,611 to $46,602.

Interested candidates are asked to email a cover letter outlining their qualifications and a resume by noon, Friday, June 28, 2013.

Only candidates invited to an interview will be contacted.

Boyle Street Community Services values diversity and welcomes applications from Aboriginal, New Canadian, visible minority, disabled and gay and lesbian communities.