Community Liaison/Intake Worker
Edmonton John Howard Society - Edmonton, AB

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Edmonton John Howard Society (EJHS) is a community based not for profit crime prevention agency that has been operating in Edmonton since 1949. Our mission is “through our programs and services we work to prevent crime and to help people affected by crime”.

The New Home New Hope Program is part of the Family Violence Prevention Centre and provides support to those impacted by family violence. This program provides gently used furniture to those leaving abusive situations. The responsibilities of the Community Liaison Worker include conducting intake interviews and assessing suitability for the New Home New Hope program. The Community Liaison Worker accompanies clients to FIND to pick furniture for the client’s new homes.The Community Liaison Worker then coordinates delivery times and dates.

The Intake Worker is responsible for developing supportive, non-judgmental relationships with individuals experiencing family violence providing them with information, emotional support and resources. The Intake Worker connects with potential clients by phone or when they drop into the Family Violence Prevention Centre.

This position encompasses both of these roles and reports to the Coordinator, Community Outreach Programs.


  • Conduct intake interviews
  • Provide risk assessment and safety plans
  • Connect and refer clients to other resources within John Howard and in the community
  • Ascertain suitability for the New Home New Hope Program and provide furniture needs


  • Liaise with Homeward Trust and “FIND Furnishing Hope”
  • Accompany clients to FIND to pick furniture for the clients new homes, then coordinates

delivery times and dates

  • Provide information to all inquiries on the New Home New Hope program
  • Prepare documentation according to program evaluation requirements
  • Maintain accurate and timely data collection
  • Network and liaise with other family violence agencies and organizations in the Edmonton


  • Make presentations to community agencies, organizations and corporations
  • Obtain and maintain positive working relationships with external agencies
  • Participate in committees working toward ending family violence and/or as directed by


  • Participate in agency and community committees
  • Complete any statistics and program evaluation components
  • Contribute to creating/maintaining a positive team environment


  • Degree in social work or related human services education with minimum 5 years’ experience

specific to family violence

  • Membership with appropriate professional association
  • Thorough understanding of family violence dynamics and barriers
  • Experience working with diverse populations
  • Assessment skills
  • Knowledge of community resources and experience accessing resources
  • Knowledge of addiction and mental health issues
  • Exceptional communication, engagement and presentation skills
  • General computer knowledge (Microsoft Word, Outlook)
  • Work well in a team environment
  • Valid driver’s license and a reliable vehicle
  • Criminal Records Check and Children Intervention Check
  • Fluency in a language other than English is an asset
  • Current First Aid Certification
  • Certification in Suicide Intervention and Crisis Intervention Prevention

Hours of work: Monday to Friday 8:00 am - 4:30 pm

Salary: The salary for this position is $46,000. This position includes a comprehensive benefit package.

To apply, please email a resume and cover letter by August 4, 2014

Safety and harmony in our community