July 16, 2012
I've seen that too.People forced to retire or get fired when market is slow.
February 27, 2013
I used to be a S10 service rap in this company, all service managers in this company inderectly pushed their service raps to become deshonests with their costumers by given them 4 things to comply with. #1- a PM (preventive maintenance time average chart, how much time to spend in doing a PM service in a peace of equipment even if you do it in a half time of that, if you dont't comply with that you used to get a phone call about your labour average being to low, # 2- % productvity based on your last year productivity. example: if you productivity was 100% last year they raise it to 105-110% for the next year. #3 - parts sales (sweeping brushes) some % goes to the raps, service trainer and manager, that's why those brushes from tennant are so expensive, other parts sale % goes to the sales rap. I used get phone calls from my sales rap about my parts sales being low. # 4- labour sales. some % goes to the service manager and service trainer. that's why managers and trainers in this company. they pushed their raps to bill a lot labour hours.
in my time in this company I saw fellow raps doing deshonest things like, inflating estimates that way the costumer will be froced to buy a new unit, adjusting brush too much down pressure so brushes worn out faster, over billing costumers,
In my region I was the only one to stood up to my manager no wonder why they lay me off at the first chance they got.
Don't get me wrong this company used to provided a good and honest service but it seems now is full of greedy managers, like the one here in Canda, no wonder why every day this company is losing ground on the service field, local companies are taking over.
Sugestion: get rid off managers. The trainers and sales raps can do a better job, managers don't do anything anyways except play golf or hockey every day. jajajaj – less