Pros: quiet and work stays at work
Cons: too far of a commute
Responsible for using SAP software, and following department policies and procedures, to receive and process customer parts and service orders in an accurate and efficient manner.
Accountable for tracking orders and identifying and resolving issues related to customer parts and service orders, back ordered parts, online invoicing and the updating of customer account information.
Effectively utilize problem solving skills to work directly with customers to initiate, code, investigate, analyze and resolve order returns in a timely fashion.
Resilient to complicated situations, complaints, shipping issues, and highly adaptable to quick changes while multi-tasking on other job duties as assigned.
Recognized as the lead mentor and a team player for the customer service parts department with responsibility to oversee all department mentor activities, train new mentors as new hire training mentors, provide content to the both the new hire training program and new hire mentor program, and identify opportunities for mentor and training improvements.