Pros: variety of customer base and working in the field.
Cons: backordered parts holding up jobs.
A typical day could consist of, working with a field tech on a technical problem. Or, it could be working with a rep on a customer issue and trying to find a solution. A typical day could include spending the day in the field traveling with the field rep advising and coaching him for improvement. A typical day could also include reviewing reports and speaking to the reps doing well and those needing some encouragement to improve.
Working at Tennant in the service operations enabled me to learn and be exposed to various operations of the business. From hiring, firing, managing budgets, managing personnel, working with sales and other groups in our organization. Developing programs for taking care of customers and special needs customers. Developing maintenance programs tailored to the customers needs as well.
Management tended to leave me along as I had my marching orders and knew what had to be done and did it.
The hardest part of the job was turning off the switch. Working from my home office was good and bad. The bad was turning off the switch.
The most enjoyable was working with my team. A great group of guys. It was also great to win a customer over that was unhappy about a situation.