TELUS Employer Reviews

all of the above I would give a 5 star rating. Work was always positive & liked the social contact my career was able to give. I'm just recently moved here to Cold Lake for family reasons & would like to get back into the work force on a part time basis.

Everyone at work was enjoyable to work with, but I grew tried of a job where I spend most of my time in a cubicle

Can make a lot of money, valuable customer service skills were gained. Good team environment, staff is great to work with. Hardest part of the job is satisfaction, can end up working long hours with out pay to hit commission goals. Best part about the job is the money.

A typical day at work:
- Flexible hours, including abllity to work from home
- Long hours (10-12 hr work days typical)

What you learned:
- Opportunity to learn about a variety of leading-edge technologies and work with leading industry companies (Apple, Samsung, etc.)
- Appreciation for the tenacity and teamwork required to bring wireless solutions – more... to market

Management:
- Friendly and visionary management team dedicated to producing results
- Limited opportunities for advancement; a great place to start your career, but not always the best place to grow into more senior roles

Your co-workers:
- Passionate, accountable, honest, sincere, team players

The hardest part of the job:
- Inconsistent performance reviews depending on the department you are in.
- TELUS is a highly political company: At the end of the day, if you get a long with your manager, then your job is secure and you will get a better performance review. In a highly competitive environment, this can lead to stagnation and hinder the flow of new ideas and lead to group-think.

The most enjoyable part of the job:
- Playing a hand with a dedicated team to shape the future of wireless products, services, and apps – less

Working for Telus is great. I get to exercise my sales skills and my technical support skills when it comes to clients that have Product care issues.

If you truly like serving the customer,making friends,learning something new everyday,working outdoors and meeting new challenges,then Telus is the one to work for.At Telus you will be the best you can be,primarily because of their support structure,no customer is left hanging,if you don't know,then there is your co-worker.With bi-monthly team meeting – more... you will be kept abrest of any new procedures.The hardest part of the job is pleasing the customer,but it becomes very easy.....by listening to the customer and making sure they are ok with what you are doing,finally some follow-up and upselling.
The most enjoyable part of the job is knowing that i have made a new relationship with my customer who will call me if any new procucts or upgrades are needed thus allowing me to make bonuses. – less

The 4 years I spent working at TELUS were very postive.

For the first time, I felt truly empowered to do my job.

The TELUS management team I was fortunate to work with both empowered and supported me as an employee and a person. They truly believe in the work-life balance value.

I was given the opportunity to learn and grow. In return, I was very – more... happy, when called upon to go the extra mile.

My group provided consultng services. We were a team. We celebrated each others' personal (birthdays, anniversaries and births)and professional (promotions ad anniversaries) milestones and we supported each other through adversities (personal loss) and professional challenges.

In addition, for employees with young children, TELUS puts on very good Christmas celebration for children. It is usually a play or held at a venue like the Ontario Science Museum. The employees who buy gifts for the children put some thought into the gift buying process. My daughter was usually very pleased with the gift she got. – less

Telus has good values and excellent customer service. They take care of their employees well. There is no chance for advancement as far as i'm concerned.

Highly Political and Hostile to outside resources new to TELUS

Fabulous people to work with, you can seek out and pursue opportunities which interest you.

Could have used practice calls to learn how best to react to usual toxic situations with irate, unreasonable customers. Technical support sufficient.

I was 1 week from my probation ... they opened a center in Guatemala and fired my entire class without cause or explanation

You were only told after the interview, after the training that you HAD to do outbound calls. No one told me that loyalty and retention was also about telemarketing. Once you were a full-time C.S.R. (on your own) the schedules were all over the map.

Working on High Valued Proposals - involved very strict deadlines.
Had the opportunity to learn and further education myself. Co-workers were great and had a lot of fun in the work place. Hardest part of the job was the long hours at times to complete projects.

Lay out position for SAT systems plan route to job sites. i learned how to install SAT TV systems. This is a lone worker position and unsupervised. Dragging the ladder off the truck, climbing and crawling in confined spaces. The best part of the job is the look on clients face when the sysytem is up and working.

By owning shares in the business it created a great culture of people wanting to do their very best to take care of the business.

Work environment is challenging, but overall this is a placer where if you perform, the rewards come easily. Great HR team support

Initially the job and Telus as really good back in 2007. Over the years since, I have seen lots of both good and bad directors and VPs leave voluntarily and involuntarily. Either this was a symptom or a cause of the disorganization that followed. The place has gotten steadily worse (at least in Toronto). Strategies change constantly, everyone is pulled – more... in every direction. Stress is constant due to the lack of communication and lack of management talent. Everyone goes through the motions. They fill in their employee surveys based on what they think their leadership wants to see. Teamwork does not exist unless forced by management.

From my experience no one who isn't naive trusts the HR department. Do not go to them with your problems, your manager will hear about it that very day. Some but not all managers may even resort to blocking your internal transfers and promotions by spreading rumours behind your back. If you decide to work there, keep clear of the power politics, just stick to your job and don't let anyone know how you really feel. – less

The job was 24-7. Management was unhelpful, uneducated and their egos were larger than life. The hardest part of the job was that no one ever acknowledged my presence. The most enjoyable part of the job was leaving the office every day.

It is nice working with professionals around, Telus is a big company and you get to work in a very diversify enviroment, working as a dispatcher you get a chance to go in the field with technicians and get to know their nature of work and problems they have on the field which helps a dispatcher to work with technicians and improve the work efficiency.