TELUS Employer Reviews

Sold home services door-to-door daily. Had recurring training sessions though out the summer. All of the employees were around the same age so it was a fun work environment. There many added benefits including gift cards and free meals. THe hardest part of the job was getting to know the product knowledge and learning how to sell it. The most enjoyable – more... part of the job was the people I worked with. – less

Enjoyed to work for telus..The management and co-workers are very nice to work with..

Good place to work.
Decent culture and diverse opportunities.
Pay not competitive.

For those just starting out in their careers, TELUS is an excellent employer to learn about the telecommunications industry.

I enjoyed my time working at TELUS, there road shows are well planned and executed to promote upcoming products, they do donate a lot within the communities where they operate, they pay higher than similar positions within the industry, there benefit packages and other perks extend past the norm within the industry.

Hardest part of the job is being – more... expected to work miracles with limited scope of duties, faulty operating systems, and without the proper supports, as well as a lack of cross communication between internal departments that translates to a poor client experience.

The most enjoyable part of the job was being part of a close knit team that due to long hours at work became like a second family. Also resolving client issues with years of experience, and being able to quickly satisfy and resolve client issues or concerns. Making the clients happy and my relationships with my colleagues was the most rewarding part of my career at TELUS. – less

The company takes care of employees' work/life balance by implementing the work from home policy which allows employees to work 2 to 3 days per week from home.

The company was great for taking care of its employees. They offered a lot of incentive to stay there and encouraged development of its employees to advance through their ranks.

Great place to work and learn new skills. What occurs was that agent's would be responsible to ensure that customers are fully satisfied, and getting plans in which will meet there needs. I have learned to effectively communicate with my workers, managers, and clients with respect and understand importance. However, it was quite difficult to deal with – more... clients in which got a little angry with us, and we had re-directed them to our superiors for followups. I enjoyed the atmosphere a lot. – less

I management a team that works in a contact centre specializing in HR and Payroll. I have a great team that is very successful and out performs other teams consistently. Very proud of the level of customer service we provide on a daily basis.

Courage to Innovate

Creative
Awarded certification of Excellennce at Road show for consistently contributing and exceeded productivlty, quality and attendance.

Risk Taking & Implementing
I am able to plan and organize my work load daily making it effective by priortize what needs to be completed and when. ie With many of the toll free winbacks there – more... is a customer expectation to have these services switch to TELUS network and specific times.

Embrace and Initiate Opportunity

Deciding

Taking quick action for a customer I was able to turn around an angry customer and show that even though he had service he wanted by going through a dealer, TELUS was there to listen and do everything possible to provide better service.

Initiating

My high productivity shows I look for opportunities to help Off Shore colleges and peers whenever I can.

Adapting

Many things change often and I am open to trying and doing everything required. ie. When sox errors
effected quality scores I and my peers got together to adapt the additional expectations to get TLC ebams. I stayed positive through these types of changes which also helps my peers.

Passion for growth

Learning
I took on learning how to do toll only orders ie: learning that hold codes used for toll free did not work for LD orders and sharing that information with my peers. I also shared this learning with my peers.

Driving Results

Every order I do and each new thing I learn shows how I contribute to win in the marketplace. I have delivered to our brand promise – the future is friendly. Making sure winbacks are completed, by helping Off Shore Collegues and Peers when possible and being available for after hour cut over’s for toll free winbacks.

Developing Team Members

I provide support to a new team member when she needa and this helps improve on her skills. I am positive and supportive while she is learning I share my knowledge.

Spirited Teamwork

Collaborating
I collaborate daily with my peers on workload and often help them keep orders up to date, We share knowledge and have strong working relationships.

Demonstrating Integrity

ie. A customer was paying to obtain toll free numbers from a company in the US Doing the right thing by suggesting a better way, Taking forward to manager . I am supportive of everyone and understand everyone has different ability and learn at different pace instead of pointing fingers I offer help. – less

If you can handle face to face at the consumer`s residence, you could potentially do well.
The staffing structure is not very professional, but the out of town management is there if you need them.

It is a good company to work for. Must be adaptable to change. Upper management likes to do reorganizations every couple of years.
Company is controlled by union environment.
Lots of upper management decisions are not realistic.

Poor management. Great benefits, easy working conditions, good people to work with

TYPICAL DAY at WORK
Pickup physical & geographical information in the field.
Design and survey:
 underground support structures on public right of ways and private property.
 support structures for crossing, railway, pipelines, bridges and rivers etc.
 draft design for consultant drawings.
 inside building support structures.
 building entrance – more... support structures.
 drawings.
 communication cable and pole line requirements.
 TELUS Lightguide Transmission (fibre optic) System; Vancouver, BC to Jasper, Alberta.
 transmission loops.
 178 river crossings.
 20 bridge crossings.
Draft :
 specifications for high density building construction.
 tenders.
 specifications.
Right of Way Acquisition, public and private property.
Obtain Permits from Approving Authorities.
Prepare contracts.
Tender projects.
Cost Analysis & award tender.
Review contract prior to issuing.
Scheduling of manpower and materials.
Liaison: with approving authorities.
Ensure a professional business like approach and provide support between developer, contractor and company forces.
Coordinate construction with approving authorities, consultants and other utility companies.
Inspect projects as to compliance with design, specifications and tender requirements.
Authorize:
 design changes.
 force account work.
Process contract payments in a timely manner.
Invoice processing.
lssue letter of completion.
Compile information for As Built Drawings.
Write off and and close work orders and projects.
Administer 480 km of ROW (Jasper,Alberta to Hope, BC.)

WHAT I LEARNED is that for every situation and challenge their is a solution and comprimise and that and that every job can be done safely and right the first time. The challenge of of doing the job right the first time and leaving/protecting the envioronment always left me with pride, integrity and self fulfillment.

MANAGEMENT and CO-WORKERS were there to help, provide input, asissit and that everyone has something to contribute.

The HARDEST PART of the JOB was when situations/projects went wrong because of glitches in the sytems.

The MOST ENJOYABLE PART of the JOB was when after puting a long day the satisfaction I got from providing answeres, solutions and designs for everyone involved with a project wither they were contractors, suppliers, equipment manufacturers, approving authorities and company work forces. – less

I really enjoyed and learned a lot while working with TELUS as a Student. Their work culture is really good and you can learn a lot from the industry professionals. The best thing I like about working their is they value their employees and make you comfortable in the work environment.

all of the above I would give a 5 star rating. Work was always positive & liked the social contact my career was able to give. I'm just recently moved here to Cold Lake for family reasons & would like to get back into the work force on a part time basis.

Everyone at work was enjoyable to work with, but I grew tried of a job where I spend most of my time in a cubicle

Can make a lot of money, valuable customer service skills were gained. Good team environment, staff is great to work with. Hardest part of the job is satisfaction, can end up working long hours with out pay to hit commission goals. Best part about the job is the money.

A typical day at work:
- Flexible hours, including abllity to work from home
- Long hours (10-12 hr work days typical)

What you learned:
- Opportunity to learn about a variety of leading-edge technologies and work with leading industry companies (Apple, Samsung, etc.)
- Appreciation for the tenacity and teamwork required to bring wireless solutions – more... to market

Management:
- Friendly and visionary management team dedicated to producing results
- Limited opportunities for advancement; a great place to start your career, but not always the best place to grow into more senior roles

Your co-workers:
- Passionate, accountable, honest, sincere, team players

The hardest part of the job:
- Inconsistent performance reviews depending on the department you are in.
- TELUS is a highly political company: At the end of the day, if you get a long with your manager, then your job is secure and you will get a better performance review. In a highly competitive environment, this can lead to stagnation and hinder the flow of new ideas and lead to group-think.

The most enjoyable part of the job:
- Playing a hand with a dedicated team to shape the future of wireless products, services, and apps – less

Working for Telus is great. I get to exercise my sales skills and my technical support skills when it comes to clients that have Product care issues.