The organization went through a big change in direction in 2011. It was previously regarded by community with fondness and affection and were hoping for a bright, optimistic place for informal learning. In its new form it has become an organization that has developed a patronizing, elitist attitude towards its customers. How can you trust a science centre that doesn't even have the word "science" or "learning" in it's mission statement?
The result has been a disillusioned staff that tries to sell a "museum" to calgarians who react with either indifference or displeasure.