Pros: fun environment
Cons: no advancement opportunites
Assist all Netflix customers via chat & inbound phone calls within the U.S, Canada, Mexico, UK & the Netherlands.
Trouble shoot supported devices to enable streaming, PCs, MAC & all iOS products, Roku, blue ray, game consoles, smart TVs; all Netflix accessible devices.
Handle all billing inquiries regarding sign up, re-activations, cancellations, fraud – more... or unauthorized charge requests from customers.
Document customer feedback for our research team regarding content, licensing and unsupported devices, to make the Netflix experience most enjoyable for the customers. – less