TELUS Communications Employee Reviews

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Stressful Stats Driven Work
Technical Support (Current Employee) –  Burnaby, BC26 October 2017
Training has degraded over the years but the expectations continue to increase. When expectations are not met employees and system is blamed.
I learned how the Union has become powerless over the new systems put in place to protect the company and not the employees that help build and make it grow.
The only enjoyable part of the job is the friends you make along the way.
Pros
Good people around you
Cons
Work/Life balance is a joke, Performance stats are unrealistic, Opportunity for advancement are rare
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Great starter sales job
Key Holder/Sales Associate (Former Employee) –  Newmarket, ON26 October 2017
Being on time is crucial for Telus. Working for the company has been a good experience, I have learned a lot to advance my career path. The job requires a lot of your time and you have to be willing to learn if you want to do well. Taking initiative is crucial for your success. You will come to learn that you should earn a little bit more for what you do. End of the day they are a massive corporation trying to make the most amount of money they can and it is evident.
Pros
Great learning environment for students
Cons
Climbing corporate is hard
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Your direct manager dictates whether you love or hate your position
Telecommunications Technician (Former Employee) –  Edmonton, AB26 October 2017
Extremely political atmosphere where you get ahead by throwing your co-workers under the bus. You're just another dollar to upper management and are extremely expendable. Tread with caution as the union can only help you so much. If you're not liked by management they will make your life miserable until you quit.
Pros
8-4 Shifts
Cons
Management/Politics
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You are well compensated for the work that you do
Information Technology (IT) Technician (Former Employee) –  Vancouver, BC26 October 2017
Constantly changing middle management with no history in the business is a recipe for bad decision making. Good luck with maintaining your customer base! You cannot squeeze blood from a stone.
Pros
Good pay and benfits
Cons
No longer a company that cares about their employees
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Good pay, benefits
Quality Assurance Analyst (Former Employee) –  Montréal, QC24 October 2017
Great pay, benefits, but long hours in front of a computer. People are nice, there are slim possibilities of advancement, great pay for students but not accommodating at all with scheduling.
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Great working experience
Account Manager (Former Employee) –  Scarborough, ON23 October 2017
I enjoyed my time working for Telus, the people the management and also the customers I dealt with on a daily basis. I would definitely recommend working for this company.
Pros
the people
Cons
working until midnight
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Overall good place to work
Senior Consultant of NMS (Former Employee) –  Toronto, ON18 October 2017
Good organization in the process of some tough internal structural upheaval as it move out of some business lines and into other.
Lots of good people.
Pros
Good people
Cons
Constant reorganizations/political upheaval
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One of the best places to work
Senior Business Analyst/Product Manager (Former Employee) –  Toronto, ON17 October 2017
Being on top of not only the technology but a very dynamic market makes going to the office a learning experience from the top minds in the industry as well as colleague with a diverse backgrounds that enrich the experience
Pros
Office
Cons
None
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its ok
Representative (Current Employee) –  TELUS international Philippines14 October 2017
working with them is ok, but working with them locally here in the Philippines is not enough in terms of compensation. Work environment is good the only thing i complain is the compensation.
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Nothing to report
Project Manager (Former Employee) –  Calgary, AB12 October 2017
If you really want to know what its like go find out first hand rather than with this on-the-spot bs. I wish this would disappear but it seem I have to fill out this first.
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Disconnect between TELUS and work culture
Private (Current Employee) –  Calgary, AB12 October 2017
Weak managers pull everyone down with them.

Career path support is a concept that is not delivered upon: political favoritism by managers who are not qualified to provide career counseling if you want to move out of the call center.

A toxic work environment: encourages employees to tell on each other.
Pros
Benefits
Cons
Call Center Managers; Career Path
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Culture
CLIENT BUSINESS ANALYST (Former Employee) –  Toronto, ON12 October 2017
Telus has a great work culture. Employees are engagement and their ideas count for something.
Typical day is taking calls 8 hours a day.
Hardest part of the job is dealing with irate customers
Pros
Benefits
Cons
Taking calls 8 hours of the day
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people and culture
A highly skilled Sales Executive (Current Employee) –  Toronto, ON12 October 2017
good culture and great peers. great training resources. wonderful downtown location with accessible commute. company in the midst of reinventing itself.
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Great Starter Job and Great salary
Loyalty and Retention Specialist (Former Employee) –  Montréal, QC11 October 2017
The work life balance was not as great... how they didn't take into consideration very much the scheduling for parents and/or people that had other obligations in life.
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Review
Customer Solutions Specialist (Former Employee) –  Edmonton, AB11 October 2017
At TELUS, in Client Operations, I worked with various key systems and applications and as well as with the Order Resolution team, specializing in resolving culpable system, agent and customer fallout. I was also fortunate to be part of a team that researched, investigated and resolved system migration issues dealing with records management systems and inventories.
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Challenging and fair pay
Design Engineer II (Former Employee) –  Toronto, ON5 October 2017
I had a good team and a good boss. But due to structuring issues and broken processes there was a lot of stress and extra work to accomplish the end goal of making deadlines.
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Great place to work
Manager (Current Employee) –  Toronto, ON4 October 2017
Depending on what teams but overall a great place to work. Digital is the best area in TELUS to work for hands down. Other than that TS is great also.
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Great
Key Holder/Health & Safety Rep/Sales (Former Employee) –  Edmonton, AB3 October 2017
Great Company to work for. Lots of benefits. great and friendly people to work with. Hardest part of the job is depending on location you are placed at and meeting quotas
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Nice place to work
Developer/Analyst/Technical Lead (Current Employee) –  Scarborough, ON3 October 2017
Telus is a good company to work and can be considered for long term perspective. The culture is friendly with optimum work life balance. There are many options to either work from home or work from any of the different locations in major cities of Canada.
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Exciting, innovative pressure cooker
Area Sales Manager (Former Employee) –  Toronto, ON2 October 2017
great place to be but it's a difficult business to stay on top of. I got re-orged or I'd still be there. The management style is hard and lean but there's lots of scope and opportunity.
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Overall rating

4.0
Based on 963 reviews
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3.8Work/Life Balance
3.9Salary/Benefits
3.4Job Security/Advancement
3.6Management
3.9Culture