Pros: Good development, strong peer support
Cons: longer hours, don't count your earnings hourly or you will not be happy!
TELUS expects a lot of its front-line team managers, from coaching and development to working primeships (non-core role work).
You learn very well how to coach individuals, and to a lesser degree how to support and develop front line team members.
Your supporting manager is definitely dependent on their style and personality, I found with working two different ones there was one that was better for me than another, however this isn't to say one was bad.
Work-life balance is decent, there is a ton of flexibility with your hours and when you choose to work. One is likely going to work greater than 8 hours a day, and you can get this back at another time, but overall look to put in 40+ a week almost always.
Performance is measured as expected for a people leader, on your team's performance, however it is also based on your 'values' score, and this in relation to your peers, so you better step up and not only perform well at your core role, but do a ton extra because there are others doing that. Your yearly bonus is based on the combo of performance and values, so the more you do all year, hopefully this is recognized through both quality and quantity.
Also, as a team manager your performance is heavily considered through team member engagement and your teams quarterly evaluation of you. Be sure if you take a role like this that you have a strong grasp of how to drive team engagement, as it is something considered with high importance.
Overall, being a front-line team manager at TELUS is rewarding, and there should be a lot of opportunity to learn (this is – more... dependent on your support person as well). I would really suggest this role especially to someone young and upcoming, and wants to expand their knowledge and skill set as a people leader as well as their business acumen. – less