TELUS Communications

TELUS Communications Employee Reviews in Canada

Found 394 reviews matching the search
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Stressful and disfunctional management. They are only managers by title, but good at barking on command.
Telus Deployment Completion Clerk II (Former Employee) –  Calgary, ABFebruary 27, 2016
Telus does not foster good employer management practices. I have had several managers while working at Telus, all of which used negative feedback and coercion. Lack of real support and positive coaching methods.
Co-workers are competitive with each other and there is little real team work.
Maybe the future is friendly, but the present working environment is not. It seems the company values it's customers (i.e. dollars and share value) more than it's employees.
Pros
Good benifits and union pay
Cons
Stress and bullying in the work place by management.
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telus is an amazing place to work
Senior Marketing Manager (Current Employee) –  Toronto, ONFebruary 9, 2016
I have learned a lot at my time with telus, the co workers were really supportive in the fact that it was my first job. They assisted me in the first several weeks till I got adjusted. Its a great place to learn the basics on the working environment in marketing.
People here are eager to learn and move up within the company, I like working with people that are as motivated as myself.
Everything in regards to the job responsibilities was simple and clear. This company had great benefit plans.
Pros
benefits, and coverage, co-workers
Cons
None I can think of
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Hollow Shell of a Company
Account Sales Engineer (Current Employee) –  Toronto, ONApril 5, 2016
Management is not interested in advancing your career or helping your development. Training budget is non-existent. Benefits are excellent and work/life balance is next to none. Work from home!
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Great place to work!
Sales Representative (Part-time) (Current Employee) –  Scarborough, ONMarch 17, 2016
Telus has shown me in the short time I have worked there that they are a great company who not only cares about all of their customers, but that they care about their employees as well.

Weekly coaching sessions with your manager will help you stay on track with performance goals. Telus is always changing and adapting to what customers need, but they listen to their sales staff who are the front line of the business.

There are tons and tons of incentives offered to staff members in order to achieve and exceed sales targets, as well as to stick with the company.

Part time team members get the same incentives as full time, the same discounts, and even health benefits!

Every day is different, management is supportive, and coworkers are all amazing.

Honestly, the hardest part of the job is just keeping up to date with the ever changing promotions. However, they have a handy online tool to help you do just that.

Telus values a continuous learning environment and is supportive to help you grow as a team member!

I highly recommend this company. I thought it would be hard to go back to a part time retail position after being in the full time work force in a career for so long, but the transition was simple since it's been such a positive experience.
Pros
Base pay plus commission and health care benefits, discounts, strong support system.
Cons
None that I have encountered.
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fun exciting workplace
Sales Associate (Former Employee) –  Red Deer, ABJanuary 2, 2016
working for telus was awesome i loved being three and around the people in management and also my team in red deer. unfortunately i was forced to leave due to the hours we had to work which were 12-830 PM everyday which was conflicting with my hockey at night, there were very understanding and would allow me to leave early but that obviously came at a salary cut due to the straight commission based salary.
Pros
goal driven, free lunch or money bonus
Cons
hours of operation didn't fit into lifestyle
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Good working environment with security
Network Specialist, Client Solutions Assurance (Former Employee) –  Ottawa, ONMarch 21, 2016
I enjoyed working at TELUS. It was an exciting environment filled with challenges.You are required to multitask working on several major accounts at the same time and are expected to prioritize to meet customer SLA.
Pros
Good pay and benefits
Cons
Sitting at a desk 8 hours a day
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Enjoyable Work Experience
Operations Clerk (Former Employee) –  Calgary, ABFebruary 29, 2016
Overall had a great work experience with the company and its employees. Felt like there was no more room for growth/advancement and no longer felt challenged or engaged.
Pros
Benefits
Cons
Poor leadership
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Stressful and little to no support
Technical Customer Service Tier 2 (Former Employee) –  Toronto, ONNovember 20, 2015
I worked at Telus for a few months. The call volume was insanely high. A 100+ calls day was not out of the ordinary, while expected to keep on top of emails as well. No breaks are provided besides lunch, so you are expected to work all that time with no break in between calls.

OK salary, was told it was "high" because of the requirements of the job but any other jobs doing same thing all pays the same thing. Great benefits. That's about the only good thing.

They do not care about your medical needs and will get rid of you because of that.
Pros
Good benefits
Cons
No breaks, high workload with little time to do everything
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Very dynamic and fulfilling
Business Systems Analyst (Former Employee) –  Burnaby, BCJanuary 15, 2016
TELUS is one of the best employers indeed. You will develop a solid foundation as a TELUS team member and have the tools to enhance current skills or develop new ones.
Pros
Workstyle, training, and benefits.
Cons
Long hours
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Telus is a great place to work!
Client Service Advisor (Current Employee) –  Victoria, BCDecember 2, 2015
I have really enjoyed my time at Telus and found that the people working within Telus are the best part about the job. The compensation and benefits are great. The management is well trained and genuinely care about the employees.
Pros
Co workers, Compensation/benefits, lifestyle
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Had the opportunity to work on new equipment
Network Technician (Former Employee) –  Calgary, ABFebruary 2, 2016
A day at work could go from doing routines to a fast response on trouble reports.

I learned how to read technical manuals and follow job install orders and make sure records were updated if changes were needed.

Management provided a yearly review and asked for career ambitions. Also made sure safety courses were up date.

Co-workers were great to work with across all different departments and always willing to help solve problems.

The hardest part of the job was getting call outs at 2am to respond to trouble reports in all types of weather.

The most enjoyable part of the job was seeing a new part of the network go into service and meet expected time lines.
I also enjoyed to see customers happy after a service outage.
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“Great place to work ”
Marketing Manager (Current Employee) –  Vancouver, BCOctober 6, 2015
Work from home policy is beneficial for work life balance.Great co-workers and support system at work. Great Benefits. Awesome compensation.
Pros
Lots of room for advancement, great life/work balance.
Cons
As a big company, it is a pretty conservative culture. There is no entrepreneurial culture, and much of the work is heavily segmented.
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Excellent Company
Security Consultant 2 (Former Employee) –  Vancouver, BCDecember 11, 2015
Telus is a very positive company with competitive wages and excellent benefits. Telus has a multitude of members who have been with the company for 20-30+ years. Speaks volumes for a companies reputation.
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Very busy day of continues work
Financial Accountant (Former Employee) –  Vancouver, BCDecember 9, 2015
lack of direction from upper management
good multicultural environment.
lots of social activity.
good time management procedures and additional benefits are plenty
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Great job, tough lifestyle
sales representative (Former Employee) –  Vancouver, BCNovember 3, 2015
Door to door sales is tough for obvious reasons.

The culture is fantastic, the benefits are great if you're great, and the people that work there are fantastic.

However, personal life takes a drastic hit.
Pros
Money & people
Cons
Wednesday - Sunday work days. Travelling a lot.
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Great Training.
Spécialiste Fidélisation et Rétention (Current Employee) –  Montréal, QCNovember 4, 2015
In depth training is given for several months. The company is very Customer Oriented. High expectations for quality of customer service. Many metrics to meet on a monthly basis. Selective process for hiring and aptitude tests. Must be fully bilingual.
Pros
Good Salary
Cons
Stressful Workplace
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Great
Customer Service Representative (Former Employee) –  Montréal, QCDecember 1, 2015
Great company , great people. The benefits and salary is good, its also very easy to advance in the company. The managers also are very understandable and take the time to listen
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Transparency
Data Analyst (Current Employee) –  Toronto, ONNovember 10, 2015
Not transparent and keep on cutting benefits. Work environment is very relaxed at Scarborough location. Management is very relaxed.
Pros
work from home, year end bonus, device discount
Cons
Not transparent
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Amazing times
Business Analyst II (Former Employee) –  Montréal, QCSeptember 17, 2015
Analyze sales and compensation data across various B2B sales channels and forecast trends and challenges, and ensuring the sales incentive plan efficacy.
Recommend and implement changes to the corporate sales incentive plan and lead the negotiations with the sales management to ensure compensation is adapted to sales realities and incentivizes desired behaviors.
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Good place to work
BI and IT Project Manager (Former Employee) –  Toronto, ONFebruary 10, 2016
TELUS is a great place with good work life balance. Well understanding senior management and supportive. Pay could be better. Training and career progress could be better as well.
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Overall rating

4.1
Based on 428 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.9
Job Security/Advancement
3.5
Management
3.6
Culture
3.9

TELUS Communications Reviews by Location