There were good things about Telus. Where I worked was in a downtown call center, so accessible via public transit, although that's not true of all Telus locations.
The workstations were quite a good size, compared to those of other companies I've worked at / interviewed at / heard about. The pay is quite decent, for what I was doing, especially for someone with my seniority.
All of that said, an example of what they did wrong: in maybe early 2015 they got it into their heads to pioneer a new way of serving customers, called Service 2.0, involving the use of new tools but discarding NONE of the existing ones, adding to call center agents' workload for every single call.
Also, they pushed too many clients into this model too quickly, because someone had decided on certain dates for bringing them in. This caused an insane amount of stress, and was a major factor in my leaving.
Quite decent wages, good-sized workstations.
Unwilling to admit when someone was hired into the wrong job to start with.
I worked for Telus for a short period getting my second job in corporate sales. The territory I'd been assigned didn't have much in the way of business development so I had moved into Fx (foreign exchange).
Technical Support (Current Employee) – Burnaby, BC – 26 October 2017
Training has degraded over the years but the expectations continue to increase. When expectations are not met employees and system is blamed. I learned how the Union has become powerless over the new systems put in place to protect the company and not the employees that help build and make it grow. The only enjoyable part of the job is the friends you make along the way.
Good people around you
Work/Life balance is a joke, Performance stats are unrealistic, Opportunity for advancement are rare
Key Holder/Sales Associate (Former Employee) – Newmarket, ON – 26 October 2017
Being on time is crucial for Telus. Working for the company has been a good experience, I have learned a lot to advance my career path. The job requires a lot of your time and you have to be willing to learn if you want to do well. Taking initiative is crucial for your success. You will come to learn that you should earn a little bit more for what you do. End of the day they are a massive corporation trying to make the most amount of money they can and it is evident.
Your direct manager dictates whether you love or hate your position
Telecommunications Technician (Former Employee) – Edmonton, AB – 26 October 2017
Extremely political atmosphere where you get ahead by throwing your co-workers under the bus. You're just another dollar to upper management and are extremely expendable. Tread with caution as the union can only help you so much. If you're not liked by management they will make your life miserable until you quit.