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1,029 reviews

TeleTech Canada Employee Reviews

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review summary
Customer Service Representative (Former Employee), Halifax, NSApril 24, 2012
If there was no outsourcing from other countries the people that are being delt with would be a little more understanding;
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Co-works were a lot of fun to work with
Customer Service Advisor (Former Employee), London, ONApril 17, 2012
Pros: great bonuses
Cons: management weak
Great job. Management was weak.
Hours were perfect for me.
Bonuses were easy to get
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Good Job experience with opportunities with-in, great people to work with
Customer Service Rep (Former Employee), Halifax, NSMarch 20, 2012
Pros: good hours
Cons: high turnover as per stress
I liked this position as it offered the opportunity to grow with-in the company and the option to choose lead roles. The people I worked with there are what really made my experience there as they are kind friendly.
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A Place to learn lots
Sales / CSR (Current Employee), Orillia OntarioMarch 17, 2012
Fun Place - exciting. Sales... Lots to learn.... There is a small bonus structure
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Different
Technical support agent (Former Employee), London ONMarch 12, 2012
Pros: compensation
Cons: employee relations, client attitudes
For a customer service based company it was okay, however, more thought should have gone into the employee selection pool, because immaturity was rampant among most individuals. Being among colleagues with only high-school education and fast-food experience was a challenging en-devour, especially when you are more accustomed to being around seasoned – more... professionals. The training and support was alright. Help was there when you needed it. – less
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Deteriorating Work Environment
Customer Service Representative (Former Employee), Sudbury, OntarioMarch 6, 2012
Pros: open door policy, flexibility with work schedule
Cons: little compensation, no job advancement, high turnover
Over the years the work atmosphere changed drastically from being a possible career choice with advancement opportunities to uncertainty in the workplace. There were cutbacks that create a volatile work environment and created high turnover. There is no stability at this company locally.
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stressful, depressing place to worlk
crs (Former Employee), sudbury, ONMarch 2, 2012
dealing with mostly upset customers, not allowed to disconnect bad calls, does not have good floor support,
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Call Centre For Nissan
Ibound Customer Service (Current Employee), Orillia, OntarioFebruary 17, 2012
It is a call centre for Nissan for the United States. Bad work environment.
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Had access to computers on break and lunch
Recovered Clients. Researched Customer Issues (Former Employee), Renfrew, On. CanadaJanuary 27, 2012
Pros: occasional free lunch
Cons: the pay was not that great.
Fellow CSR's become very close to each other and wonderful bonds were formed.
More often then not when a request came down from the Corp.Office to assist a client with an issue, the agent would do all the work and the Supervisors would put their name on it and receive the Kudos as well as promotions, and it happened all the time.
They closed our site – more... and took it Over Seas. Over 300 people lost their jobs. – less
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fun place to work
customer service rep (Former Employee), orillia, ontarioJanuary 14, 2012
Pros: helping the customes with their problems
Cons: have to have angry customers that were not helped
teletech was a goood place to work with all the friendly staff and floor associates there and helpng the customers on the other side of the phone was great
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Operations Manager
Operations Manager (Former Employee), London, OntarioDecember 11, 2011
Pros: lots of career development provide to employees, lots of employee incentives, lots of team building efforts
Cons: non
I started as an CSR and within a very short time, I was promoted to Operations Supervisor. Teletech was "huge" on employee recognition, which can dictate a teams success or not! Great place to work