Customer Service Technical Support (Former Employee) – Sm City Pampanga – 13 April 2014
I have to answer calls to perform Troubleshooting procedures like for mobile phones and internet access and call back the customer if everything is working well, normally you need to learn on how to calm a angry customer and to assure u can deliver what they need and solve the issue. the hard part is its health risky you cannot just simply go to the toilet when you need to you need to ask permission to change you status on the system just to go to toilet most of the time you'll end up holding back what you need to do. the fun part was that the people you work with are fun and engaging.
Customer Service Rep (Former Employee) – Orillia, ON – 7 April 2014
Not everyone you deal with when working at a call center will be happy, when they are calling something is wrong and they are mad. Dont worry about them, calm them down and assure them you will fix the issue
Technical Support Representative (Former Employee) – Orillia, ON – 25 February 2014
Typical day at work was being yelled at continuously by customers calling in about something being wrong with their cable or internet. Management was good, there was always help if needed. I worked alone. Co-workers had own desk separated. Hardest part of the job was being expected to leave my emotions or feeling at the door. Being yelled at all day, everyday, it's kind of hard to keep those emotions in. There was nothing enjoyable about this job.
Technical Support (Former Employee) – London, ON – 22 January 2014
If you are willing to put up with the continuous nagging and criticizing from managers, you will be fine. If you do your job, it happens less but as soon as you make a mistake (big or small) you will here about it, for awhile..
Team Training Coordinator (Former Employee) – Kanata, ON – 14 January 2014
I was a team training coordinator during my time with iSTAT. I trained employees to work on the assembly line to build a medical product. I am very proud I was able to participate in this adventure. Working in a clean room environment was a great experience. All management and co workers were fantastic. The hardest part of the job was the 12 hours days. The shift was 4x4. Also the commute into Kanata everyday. I enjoyed watching my teams create and build a medical product that would eventually make it to the market and potentially save a life. My reason for leaving iSTAT was because I was needed at home for my foster children. Now my foster children are all grown.
Assemble a medical product that is actually used on our space station.