TeleTech Employer Reviews

Typical call center; pros and cons are many. Enjoyed those I worked with overall.

My typical day included going to my desk in my home and would sign onto their secure website. I would log on and calls would start almost immediately. I would handle the incoming calls professionally and with understanding. I really liked this job.

If you're a people person, this is the job for you. I'm a credit card specialist so i've learned alot about the inner workings of credit.

I learned how to deal with difficult clients and to work under a stressful enviroment. My management style consists of doing things according to priorities and striving towards success. I believe in giving my all when doing things. The hardest part of the job was having to reach the target within a small amount of time and we earned our salaries according – more... to sales that we make. The most enjoyable part of my job was working with open minded people who welcomed ideas and encouraged team work. – less

A typical day at work?
Sitting on my station waiting for someone needing help/questions.
What you learned?
A lot.
Management?
Good.
Your co-workers?
Fun.
The hardest part of the job?
Meeting your targets.
The most enjoyable part of the job?
Payday, Bonus, Incentives

The training part of it wasn't trained correctly to me. They used a person who has never trained and didn't know where anything was so it made things hard to understand. I'm glad that I'm a fast learner so I was able to take some orders and work my way through. Co-workers were great we all were on the same page as learning goes we taught ourselves. – more... Hardest part was the first day taking calls and not knowing what to do or say. I enjoyed that I was able to work from home. – less

Never boring due to there was so many duties that needed to be performed. We had to learn how to reboot the clients cable system(Charter Cable), if it was disabled. My supervisor was fair and equal to all of his employees. The co-workers were also helpful if you had questions that you did not know the answer too. The hardest part of the job would be – more... attempting to prorate a cable bill for a few days out of the entire month. The most enjoyable part of the job would be the added bonuses that we received when we made additional sales throughout the month. – less

Been an employee at TeleTech for almost 6 years now. Here are some reason why I love working here:

Facilities: Great office ambiance. Nice looking interior design on most of the offices that I've been in.

Proximity to Home: Almost all sites are near the suburbs. You don't have to worry about traffic jams and long travel time to work

Company Culture: – more... Since most of the sites are near the residential areas, employees are technically neighbors making employee relationships closer with each other

Salary: At par with the current market – less

I loved working there, hope to be called back. Everyone was helpful, and concerned for you to succeed.

I had a great time woking at Teletech. I was able to excell, and work through several diffrent companies, including FEMA, during Hurricane Katrina. I earned bonuses for top employess. I was able to learn Satellite, cell phone, and insurance.

Fun to work, but quite hard dealing with irate people.
features latest of the field and help you learn more on the international figure

Teletech is great at being flexible with your work/life balance. Unfortunately if you are looking for a job that will pay your rent this is not the company to work for. Compensation is very low, close to minimum wage and hours are cut to a minimum. You constantly are told to log out if call volume gets low. You have to find someone who needs coverage – more... to get extra hours or just to meet the necessary hours to make enough money. This job is for retirees, college students or someone just looking to make some extra money. Management and the culture of the company is great. I have had good experiences with all co-workers and management. – less

I was very unhappy when working with them. They fired me for a false background check once, they promise advancement but it never presents itself, they act like it's a playground one second then like communism the next. I prefer to just work as many hours as I can and go home. I don't want to play at work.

I have worked here for 2 years and believe it was the best career choice I've ever made. TeleTech is one of the 'best kept secrets' in Colorado with a global headquarters in Englewood. Because this is the global headquarters, there are individuals in this building that are from all walks of life. IT, finance, accounting, sales, human capital, real estate, – more... travel, and much much more. I find that I have opportunities to interact with a lot of really great-minded individuals both here as well as globally. – less

Inbound call center, answered phone calls, provided customer service to those who needed help with the DTV transition. Great work environment, stress free. Management and co-workers were very laid back.

TELETECH WAS A CALL CENTRE, AND A DAY AT WORK WAS LIKE PLAY. WE HAD ACTIVITIES TO DO WHILST PROMOTING A PRODUCT. WE HAD COMPETITIONS, AND HAD MOTIVATIONAL DISCS WATCHED NOW AND THEN. I LEARNT TO WORK TOWARDS A TARGET, AS EACH DAY I WAS GIVEN A TARGET TO REACH BEFORE GOING HOME. MANAGEMENT WAS AS FUN AS ALL THE AGENTS, THEY PARTICIPATED IN WHAT WE DID, – more... AND PUSHED US HARD.
WHEN WE HAD ONE DAY LEFT OF THE MONTH TO PUSH A LOT OF POLICIES TO MEET THE MONTHLY TARGET WAS THE HARDEST PART OF THE JOB, BT WITH TEAMWORK, SACRIFICE AND DEDICATION WE REACH THE GOAL.
ENJOYING OUR ACCOMPLISHMENTS WAS MOST ENJOYABLE. – less

I learned alot about the company and the history.
I liked my co-workers.
The hardest part of the job was dealing with the angry customers.
The most enjoyable part of the job was dealing with happy customer.

I work 3 different types of jobs. I have been an agent taking inbound cable repair calls for 15 years. I also have assisted the training department for the last 3 years and I help our new agents in a nesting pod to help coach them before they hit the Production floor.

COME IN AND SIGN INTO THE SYSTEM

I LEARNED TO HAVE GOOD LISTENING SKILLS TO EVALUATE THE QUALITY OF CALLS

CO-WORKERS WERE ALWAYS HELPING ON GIVING TIPS TO DETERMINE WHAT KIND OF EVALUATION EACH CALL RECEIVED

HARDEST PART OF THE JOB WAS THAT ANY MISTAKE WOULD GET A VERBAL WARNING

I ENJOYED THE MEETINGS AND THE CO-WORKERS. WONDERFUL PEOPLE ALL DIFFERENT – more... BACKGROUNDS MADE ME LEARN ABOUT DIFFERENT CULTURES. I LOVED BEING A SUPERVISOR – less

Customer Service Rep. basically sales,telecommunications and interacting with customers on a dailly basis was my typical day at work.My co-workers helped with any questions or concerns i had and we all assisted eachother as a team to get the job done.