Pros: friendly staff
Cons: long hours, not family oriented
A typical day at work is gathering items from the locker,logging on to the computer,getting systems uploaded to get ready for work. What I've learned is working as a team,pick up the pace faster on calls,also get sales in on mostly every call to get my stats up. The management was fine, getting your schedual changed was not fun because your stats compete with 200+ people on the floor.The hardest part of the job is keeping phone time down to 8 mins when dealing with customers. The most enjoyable part of the job is hearing a satisfied customer, getting there issues resolved, helping them out when they needed it.