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977 reviews

TeleTech Employee Reviews

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Co-works were a lot of fun to work with
Customer Service Advisor (Former Employee), London, ONApril 17, 2012
Pros: great bonuses
Cons: management weak
Great job. Management was weak.
Hours were perfect for me.
Bonuses were easy to get
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Good Job experience with opportunities with-in, great people to work with
Customer Service Rep (Former Employee), Halifax, NSMarch 20, 2012
Pros: good hours
Cons: high turnover as per stress
I liked this position as it offered the opportunity to grow with-in the company and the option to choose lead roles. The people I worked with there are what really made my experience there as they are kind friendly.
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A Place to learn lots
Sales / CSR (Current Employee), Orillia OntarioMarch 17, 2012
Fun Place - exciting. Sales... Lots to learn.... There is a small bonus structure
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Different
Technical support agent (Former Employee), London ONMarch 12, 2012
Pros: compensation
Cons: employee relations, client attitudes
For a customer service based company it was okay, however, more thought should have gone into the employee selection pool, because immaturity was rampant among most individuals. Being among colleagues with only high-school education and fast-food experience was a challenging en-devour, especially when you are more accustomed to being around seasoned – more... professionals. The training and support was alright. Help was there when you needed it. – less
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Deteriorating Work Environment
Customer Service Representative (Former Employee), Sudbury, OntarioMarch 6, 2012
Pros: open door policy, flexibility with work schedule
Cons: little compensation, no job advancement, high turnover
Over the years the work atmosphere changed drastically from being a possible career choice with advancement opportunities to uncertainty in the workplace. There were cutbacks that create a volatile work environment and created high turnover. There is no stability at this company locally.
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stressful, depressing place to worlk
crs (Former Employee), sudbury, ONMarch 2, 2012
dealing with mostly upset customers, not allowed to disconnect bad calls, does not have good floor support,
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Call Centre For Nissan
Ibound Customer Service (Current Employee), Orillia, OntarioFebruary 17, 2012
It is a call centre for Nissan for the United States. Bad work environment.
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Had access to computers on break and lunch
Recovered Clients. Researched Customer Issues (Former Employee), Renfrew, On. CanadaJanuary 27, 2012
Pros: occasional free lunch
Cons: the pay was not that great.
Fellow CSR's become very close to each other and wonderful bonds were formed.
More often then not when a request came down from the Corp.Office to assist a client with an issue, the agent would do all the work and the Supervisors would put their name on it and receive the Kudos as well as promotions, and it happened all the time.
They closed our site – more... and took it Over Seas. Over 300 people lost their jobs. – less
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fun place to work
customer service rep (Former Employee), orillia, ontarioJanuary 14, 2012
Pros: helping the customes with their problems
Cons: have to have angry customers that were not helped
teletech was a goood place to work with all the friendly staff and floor associates there and helpng the customers on the other side of the phone was great
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Operations Manager
Operations Manager (Former Employee), London, OntarioDecember 11, 2011
Pros: lots of career development provide to employees, lots of employee incentives, lots of team building efforts
Cons: non
I started as an CSR and within a very short time, I was promoted to Operations Supervisor. Teletech was "huge" on employee recognition, which can dictate a teams success or not! Great place to work
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Great place for learning new things
Senior Global Compensation Analyst (Former Employee), Quezon City, P00October 22, 2014
All learning opportunities for every kind of person is readily available at your fingertips. You just have to make an effort and allot time fr them.
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Provided Everything and More
Manager (Former Employee), Cainta, 04AOctober 22, 2014
Pros: work-life balance, resignation benefits for tenured employees, flexible with leaves
Cons: very fluid client goals/expectations that affects work performance
The company has provided the best experience I had in working. It has also given me work-life balance and provided me with career advancement as well. The hard part of the job is that the client and stakeholders tend to be wishy washy in terms of goals and targets and it affects the performance of the team. The most enjoyable part is the day to day – more... relations with teammates that make the challenge of work much much easier. – less
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Horrible work environment/employer
Customer Service Representative (Former Employee), Uniontown, PAOctober 21, 2014
Pros: pay
Cons: everything about this company
This employer lies to it's employees and treats them as slaves. You will be threatened by write ups and possible termination upon needing a day off for illness. They do not except doctors excuses or doctors notes.
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teletech
Customer Service Rep (Former Employee), Melbourne, FLOctober 21, 2014
it's a good company to work for but management or supervisors there done really know what the heck they're doing
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Fun and Productive environment
Technical Support I (Former Employee), PhilippinesOctober 20, 2014
Provide phone support on a rotating shift. Fun and Productive environment.
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Out-Sourced Call Center
CSR (Former Employee), Morgantown, WVOctober 20, 2014
Pros: great co-workers
Cons: the essence of alienation is when you are treated not as a person, but as a function of a person
It's exactly what you'd expect, and then maybe a little worse.

If you are answering phones then you are their product, and as such they have a tightly controlled environment that tracks and alarms management at every move. If you get up to go to the bathroom, leave the building, take five minutes to deal with something emotionally. They'll know, and – more... use it against you.

The metrics for raises were based off of performance related to timeliness, subjective reviews, and customer surveys. – less
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Less Rewarding More Demanding Each Year
Manager (Current Employee), Denver, COOctober 19, 2014
Most co-workers are talented, hard-working, and good at what they do because they are passionate about their work. Many are working nighttime and weekend hours to keep projects on track and meet aggressive deadlines. The hardest part of the job is that there is so little that is enjoyable about working here anymore.
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Resourceful
Customer Support Representative (Former Employee), Lafayette, GAOctober 18, 2014
Pros: work accessibility
The clients that this company has allows someone who never had public involvement gain the tools and skill set needed to understanding proper customer service. Those who already have the experience can also gain knowledge using the systematic approach to being more customer friendly regardless of the call scenario.
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Pleasant
Technical Consultant (Former Employee), Fredericksburg, VAOctober 18, 2014
Kind, helpful, useful staff, tech issues and pay concerns, pleasant w@h environment
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nice atmosphere
Customer Service (Former Employee), Uniontown, PAOctober 18, 2014
the job consisted of helping people with their bank accounts

About TeleTech

As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their – Read more