TeleTech Employee Reviews in Canada

Found 154 reviews matching the search
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A decent first job
Customer Care Advisor (Former Employee) –  Orillia, ONMay 19, 2014
a decent first job, however had to take on tasks outside of my job description and pay grade including taking supervisor calls and assisting in the training of new employees but was consistently looked over for promotions.
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Productive work place
Customer Service Representative (Former Employee) –  Halifax, NSApril 20, 2013
It was a very simple and easy job and very good at getting the employees motivated.
Pros
can wear comfortable clothing
Cons
long hours
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Working in call center
Technical Service Representative (Former Employee) –  Orillia, ONDecember 11, 2014
An enjoyable place to work, lots to do, lots of people.

Worked there for 4 years, got to know lots of people, and learned a lot about computers and phones.

Enjoyable work environment.
Pros
comfortable work enviroment
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lousy place to work like most call centres
Internet Tech Support Agent (Former Employee) –  London, ONAugust 24, 2014
They were demanding, rigid and made no down time between calls
Pros
lots of hours, great co-workers
Cons
bad management, bad company policies
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poor management
Customer Service Rep (Former Employee) –  Greater Sudbury, ONNovember 27, 2014
poor management, typical call centre. disinterested staff
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Interesting Company
Technical Support Specialist (Former Employee) –  PhilippinesJuly 25, 2014
Company offered career growth but the office I worked with moved to a different location thus requiring me to resign.
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Not good
Tech, customer service (Former Employee) –  London onJuly 23, 2013
Tele Tech was a customer service call center, poor management poor life with family as the shifts changed to often, co-workers mostly good to be, the hardest part was going in to work, slow call days.
Pros
no pros
Cons
they shut down the site and put over 1000 people on the street
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Productive, but not fun
Inbound/outbound customer service representative (Former Employee) –  Halifax, NSSeptember 20, 2012
A typical day consisted of talking to customers on the phone, helping them with questions about their wireless phone service. Learned to multitask more efficiently. Co-workers were indifferent to each other. Didn't like to work together. It wasn't really a hard job. Most enjoyable part was the free donuts and coffee occasionally.
Pros
free lunches every few months
Cons
lay off
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Worst place to work
Technical Support Worker (Former Employee) –  London, ONAugust 21, 2012
Stress levels were extremely high in this environment as it is a call centre for technical support, the customer base was very aggressive and verbal.. job security is not a guarantee.
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Good Environment
Sprint/Nextel Business Care Representative (Former Employee) –  North Bay, ONOctober 18, 2012
Good Environment, Management was very friendly and great. Unfortunately, this place closed down as it was supporting a American business who pulled the contract.
Cons
moved to toronto
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Call Centre
Computer Technician (Former Employee) –  London, ONJune 3, 2014
Inbound calls, technical support. Support an ISP make sure customers have their internet.
Pros
good chance to advace in a technical or management postion.
Cons
fast paced, repetition
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great working from home seasonal job
Taking inbound calls assisting customers (Former Employee) –  Ontario, CanadaNovember 28, 2012
I enjoyed the freedom of working from home but unfortunately this job was only seasonal for Christmas time. I did learn alot of online sales experience along with tracking down customers orders. I really enjoyed working here and wish it was not just seasonal.
Pros
didn't have to spend any money on gas to commute to work
Cons
only seasonal
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Fun atmosphere
TECHNICIAN (Former Employee) –  Orillia, ONApril 4, 2014
The group of people that I worked with were amazing people.

As a call centre tech it was my responsibility to assist caller with cell phone hardware and software issues.

The only drawback of this job was the constant verbal abuse from callers. Although this was outweighed by the friendly atmosphere and the positive attitudes of my co-workers and superiors.
Pros
fun
Cons
arduous
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Steady Work
Repair Agent (Former Employee) –  orilliaMarch 16, 2014
Taking calls and helping with customer service related issues.
learned patience with difficult people
Pros
steady work, job security
Cons
periods of high stress
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do more for less
Customer Representative (Former Employee) –  Orillia, ONMarch 14, 2014
Typical day is to always do more with less and being pushed over the top by management. Absolutely no recognition of efforts made.
Pros
nothing
Cons
dirty place awfull management
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Working environment
Facility Supervisor (Former Employee) –  North Bay, ONMay 10, 2014
Very fast pace and busy environment.
Continued training as clients change program requirements.
Good opportunity to interact with other employees. Good employment population base ( approx 600+).
Job requires shift work and be able to meet QA requirements and deadlines.
Pros
agent incentives
Cons
must be able to work in cubicle settings
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Good Job experience with opportunities with-in, great people to work with
Customer Service Rep (Former Employee) –  Halifax, NSMarch 20, 2012
I liked this position as it offered the opportunity to grow with-in the company and the option to choose lead roles. The people I worked with there are what really made my experience there as they are kind friendly.
Pros
good hours
Cons
high turnover as per stress
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Co-works were a lot of fun to work with
Customer Service Advisor (Former Employee) –  London, ONApril 17, 2012
Great job. Management was weak.
Hours were perfect for me.
Bonuses were easy to get
Pros
great bonuses
Cons
management weak
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worked customer service
Customer Service Rep (Former Employee) –  Orillia, ONMarch 18, 2013
helped customers with any problems with there services or any questiopns they may have
Pros
paid vacation, garunteed hours, easy to work around hours
Cons
irate customers, sitting for long periods of time
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Great Company
Network Specialist (Former Employee) –  Fairview, Quezon CityMarch 6, 2013
I enjoyed my 4 year stay with this company. I've earned so many friends plus I learned a lot about networking.
Pros
co-workers
Cons
career growth
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Overall rating

3.6
Based on 2,779 reviews
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