Very Good. Too bad it closed down.
Customer Service Rep (Former Employee) – Greater Sudbury, ON – 9 March 2015
A typical day was handling inbound billing or technical support calls. With a few up-sales in between.
I learned a lot of customer service skills in the training sessions, and a little bit of technical experience from it as well.
Management was very good. They listened, they helped and always lead through example.
There was very little interaction from co-worker to co-worker, at least for me, cause we were constantly on calls.
The hardest part was the long hours, and the fact that I sometimes don't communicate that well from phone calls.
The most enjoyable part was the pay. The management was also very good.
Great Management, Good Pay