Customer Service Representative (De-escalator) (Former Employee) – Orillia, ON – 20 November 2017
with each day came new experiences, every customer had a different issue. Trying to come to a solution to solve each one in a timely and effective manner. Each issue came a new curveball always thinking Financing company issues always makes it a challenge no matter what the issue.
Finance, Service Marketing, Consumer Relations (Former Employee) – Orillia, ON – 6 March 2016
answering customer service calls relating to the automotive industry, I learned varying information on car repair, management was supportive and helpful co-workers were friendly and helpful, it was very enjoyable speaking with a varied group of people from all over Canada.
Customer Service inbound Representative (Former Employee) – Orillia, ON – 21 January 2016
Answer inbound calls regarding clients accounts. Give billing sales and technical support. I learned a new data system, technical aspects of cell phones. Management was extremely resourceful and friendly. Co workers worked together to create a friendly work environment. Hardest part of the job was the constant shift changes. must enjoyable was the customer interaction with a satisfied customer.
Nissan Customer Service Agent (Former Employee) – Orillia, ON – 9 January 2016
I worked there for over 2 years. They had us train a man from Arizona on how to do our jobs under the expectations that another site would be opening to assist us - instead they completely took over our department and took away our jobs.
Customer Service Representative (Former Employee) – Orillia, ON – 15 December 2015
The managers should have more knowledge, skills and other training in order to choose the right people as team leaders for the service reps who work hard need their team leader's support, help and back up.
Teletech was a fun place to work with friendly helpful co-workers a well as management. I was only out of training 2 days when I was helping others and quickly advanced to my role of Escalations Desk after only two weeks with the company.
Good Place to work enjoyed going in every day, great coworkers good management
Customer Representative (Former Employee) – Timmins, ON – 14 October 2015
Great Place no real pressure good coworkers, good management minimal office politics. I gave Quality assurance a few gray hairs but my issue resolve stats and my client loyalty was second to none and quite often they sent prospective hires to sit with me to show them job was actually fun and not as scary as other agents described it.
Generally a good enviroment to work nothing negative to report
Service Marketing (Current Employee) – Orillia, ON – 8 September 2015
- make outgoing phone calls to customers about the service for their vehicle receive incoming calls and help solve any problems that the customer may have. - i have learned patience, compassion, time management, organization, and how to be a team player. - the co-workers are all friendly and great to be around, i enjoy coming to work to see them. - the hardest part of the job is not staying on the phone for a long time with the customers. - the most enjoyable part of the job is talking to new people everyday.
ISP Technician (Former Employee) – Don Mills, ON – 8 August 2015
This was a call centre where the job had unusual shift times -5pm-2:15am for example I learned the importance of working with a team to achieve a common goal.The co-workers were mostly students, and had their own little "cliques" after hours,and management was mostly transient so it was hard to get to know them
cut rate Rogers bill, and and as much of a relaxed atmosphere as possible in such a place
unusual shifts, not always the same co-workers night to night
Customer Service Representative (Former Employee) – Timmins, ON – 13 July 2015
Typically,we would have a 15min meeting prior to logging into our phones. We were continually learning because the systems were constantly being upgraded as were our products. Management was okay, they tried to make their team top teams but some would go to far but overall, management did the best they could considering the centre employed over 700 people and during our peak hours had over 400 people on the floor. The hardest part of the job was when we were just learning a new system and trying to give the customers the correct information. The managers learn it at the same time we do so we're all in it together. The most enjoyable times were our bbq days,or theme dress days,contests with great prizes and the people we worked with. We helped each other out all the time, it was never a competition, I worked with great people and that's what made us successful
Customer service representative (Former Employee) – Orillia, ON – 6 July 2015
working here was an interesting experience. I learned how to understand and deal with many different types of people while helping them the my full extent. I learned about how companies manage their customers information and accoounts
Customer Service Representative (Former Employee) – Orillia, ON – 13 June 2015
Hated the job but not the people that i worked with. Got some great customer service experience and it was very satisfying when you could actually assist customers and make them happy. Overall though, was a SUPER stressful job.