Fast Paced and Steady work environment
Tech Support Agent (Former Employee) – Orillia, ON – 30 June 2014
On a computer all day long taking incoming calls from customers that were with a service provider called Charter or were wanting to sign up with this cable provider out of the US. Dealt with tech issues, customer complaints, wanting more services/products, and upselling our cliental.
I learned a lot about the cable industry and the culture/stories of peoples lives.
Management was always there to help if you were having trouble solving a issue or didn't know how to solve a problem
Worked independently but most co-workers were miserable or stressed out cause this is considered a highly stressful job. Most of them outside of work are friendly.
Hardest part of the job was meeting the metrics the company wanted which was considered almost unreachable for most to reach.
Most enjoyable part of the job was taking control and helping out customers problems and being able to solve there issues and make them happy.
Bonuses for meeting required metrics at the end of the month
long hours, and talking alot, stressful at times