Service Marketing (Current Employee) – Orillia, ON – 8 September 2015
- make outgoing phone calls to customers about the service for their vehicle receive incoming calls and help solve any problems that the customer may have. - i have learned patience, compassion, time management, organization, and how to be a team player. - the co-workers are all friendly and great to be around, i enjoy coming to work to see them. - the hardest part of the job is not staying on the phone for a long time with the customers. - the most enjoyable part of the job is talking to new people everyday.
ISP Technician (Former Employee) – Don Mills, ON – 8 August 2015
This was a call centre where the job had unusual shift times -5pm-2:15am for example I learned the importance of working with a team to achieve a common goal.The co-workers were mostly students, and had their own little "cliques" after hours,and management was mostly transient so it was hard to get to know them
cut rate Rogers bill, and and as much of a relaxed atmosphere as possible in such a place
unusual shifts, not always the same co-workers night to night
Customer Service Representative (Former Employee) – Timmins, ON – 13 July 2015
Typically,we would have a 15min meeting prior to logging into our phones. We were continually learning because the systems were constantly being upgraded as were our products. Management was okay, they tried to make their team top teams but some would go to far but overall, management did the best they could considering the centre employed over 700 people and during our peak hours had over 400 people on the floor. The hardest part of the job was when we were just learning a new system and trying to give the customers the correct information. The managers learn it at the same time we do so we're all in it together. The most enjoyable times were our bbq days,or theme dress days,contests with great prizes and the people we worked with. We helped each other out all the time, it was never a competition, I worked with great people and that's what made us successful
Customer service representative (Former Employee) – Orillia, ON – 6 July 2015
working here was an interesting experience. I learned how to understand and deal with many different types of people while helping them the my full extent. I learned about how companies manage their customers information and accoounts
Customer Service Representative (Former Employee) – Orillia, ON – 13 June 2015
Hated the job but not the people that i worked with. Got some great customer service experience and it was very satisfying when you could actually assist customers and make them happy. Overall though, was a SUPER stressful job.
I loved my position at Teletech. It was very rewarding with plenty of opportunities for advancement. Although the work requirements were the same on a daily basis there was always new procedures being put into place to help us as a team better succeed.
Customer Service Representative (Former Employee) – Timmins, ON – 14 May 2015
Answering phone calls from customer and dealing with inquiries, complaints and other issues. I learned to multitask through a variety of computer applications in order to gain the information. Also researching the information to provide our customers on services that we were selling. Hardest part of the job was not being able to help some customers that truly deserved the help and the most enjoyable was my team and lead that i was a part of. They were my guide to information that i couldn't make available to my customers
Can have as much overtime as we could endure
Dealing with Customers that I didn't have the ability to help without clearance
Customer Service Representative I (Former Employee) – Halifax, NS – 10 May 2015
• Provided order support for customers warranty orders • Replaced customers products within their 14 day return policy • Worked with other departments to resolve customer issues with their orders or replacement products • Received payments through the clients application to pay for current service charges or replacement orders or added accessories
Sales/Support Representative (Former Employee) – Trenton, ON – 21 April 2015
The days went by very quickly because of all of the different incentives and goals that we were asked to meet. The management team was a lot of fun and the job truly proved to be rewarding. I learned a lot when it came to starting out as a sales representative. I learned how to sell, what to listen for, etc.
Wholesale Service Representative (Former Employee) – London, ON – 31 March 2015
Very warm, welcoming call center, and experiences vary based on contract and job title. In some positions this was my most fulfilling job to date, with various management roles and always new things to learn.
Customer Service Rep (Former Employee) – Greater Sudbury, ON – 9 March 2015
A typical day was handling inbound billing or technical support calls. With a few up-sales in between. I learned a lot of customer service skills in the training sessions, and a little bit of technical experience from it as well. Management was very good. They listened, they helped and always lead through example. There was very little interaction from co-worker to co-worker, at least for me, cause we were constantly on calls. The hardest part was the long hours, and the fact that I sometimes don't communicate that well from phone calls. The most enjoyable part was the pay. The management was also very good.
Technical Support Representative (Former Employee) – Timmins, ON – 7 February 2015
The people there were nice but the job itself was not pleasant.
Most calls were coming from people that would yell at you because their bill was too high and the computer system they had to look up their usage history was terrible. A lot of times, not of my own fault, I would have to put them on hold for extended amounts of time so I can review their bill and see if there was actually something wrong or if they were mistaken. They would get stressed out and that would make doing my job efficiently and friendly all the more difficult.
I did not appreciate that their systems were not tailored so that I can provide the best help to the customers.
Computer Sales Associate (Former Employee) – Greater Sudbury, ON – 31 January 2015
I needed a job at the time and they were hiring I would never work there again. They are a calling company for time warner cable and I was constantly answering phone and talking to people that were angry because they were not happy with there service.