My time at TeleTech was fantastic. I worked there for 9 years. I started on the phones as a customer service rep and worked my way up to supervisor. Like any call center, there is always pressure to meet call times and other quotas, and it can be very stressful. What made this place so easy to work at was the other employees. As a customer service rep, the supervisors were easy to get along with, and made sure you were aware of the expectations, and they were there to help you achieve the goals. While the goals weren't the easiest to hit, over half the people didn't have a hard time exceeding them on a daily basis.
As a supervisor, the management team was easy to get along with and very helpful in providing guidance to help me achieve better. The agents I worked with were also easy to get along with, and understanding when I had to coach and write them up for not achieving the goals.
Great co-workers, excellent wage, very good benefits
Some odd-ball hours, can be stressful and very high pressure.