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1,025 reviews

TeleTech Employee Reviews

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  • Job Work/Life Balance
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do more for less
Customer Representative (Former Employee), Orillia, ONMarch 14, 2014
Pros: nothing
Cons: dirty place awfull management
Typical day is to always do more with less and being pushed over the top by management. Absolutely no recognition of efforts made.
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No job security
Technical Support Representative (Former Employee), Orillia, ONMarch 11, 2014
Pros: zero
Cons: to many
When I worked there, they lost the client and laid everyone off. No ability to advance.

Management wanted more for less money and less training. Did not provide a foundation for success.

Customers were abusive and advisors had little authority to help beyond fixing the technical issues
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Good tasting cafeteria food and vending machines
Finance Call Representative (Former Employee), Orillia, ONMarch 6, 2014
Pros: paid training
Cons: rude customers
Very stressful work. There wasn't anything enjoyable. It was an awful job. The company was rude, and the customers were very volatile.
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quiet
Technical Support Representative (Former Employee), Orillia, ONFebruary 25, 2014
Pros: nothing
Typical day at work was being yelled at continuously by customers calling in about something being wrong with their cable or internet.
Management was good, there was always help if needed.
I worked alone. Co-workers had own desk separated.
Hardest part of the job was being expected to leave my emotions or feeling at the door. Being yelled at all day, – more... everyday, it's kind of hard to keep those emotions in.
There was nothing enjoyable about this job. – less
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would still be there if company did not leave
CSR/Assistant Trainer (Former Employee), Amherst, NSFebruary 2, 2014
Pros: satisfaction of helping someone
Cons: not being able to change bad sita=uations
i loved being able to assist customers in the cable/hsi and phone industry as well as training new agents
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fun workplace, staff was great, job was great
Customer Service Representative (Former Employee), Timmins, ONJanuary 22, 2014
Pros: interactions with the customers, resolving customers issues with their cell phones
Cons: some management, hourly rate
Enjoyed talking on the phone, taking calls and helping customers out with there cell phones problems, taking payments, billing issues and the hours were really helpful
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Fast paced, high stress, decent job
Technical Support (Former Employee), London, ONJanuary 22, 2014
Pros: other employees
Cons: managers
If you are willing to put up with the continuous nagging and criticizing from managers, you will be fine. If you do your job, it happens less but as soon as you make a mistake (big or small) you will here about it, for awhile..
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Very proud to work for iSTAT...
Team Training Coordinator (Former Employee), Kanata, ONJanuary 14, 2014
Pros: assemble a medical product that is actually used on our space station.
Cons: long hours and long commute.
I was a team training coordinator during my time with iSTAT. I trained employees to work on the assembly line to build a medical product. I am very proud I was able to participate in this adventure. Working in a clean room environment was a great experience. All management and co workers were fantastic. The hardest part of the job was the 12 hours days. – more... The shift was 4x4. Also the commute into Kanata everyday. I enjoyed watching my teams create and build a medical product that would eventually make it to the market and potentially save a life. My reason for leaving iSTAT was because I was needed at home for my foster children. Now my foster children are all grown. – less
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Enjoyed the workplace environment
Customer Service Representative (Former Employee), orillia, onJanuary 14, 2014
They was many people within the workplace also enjoyed working for this company
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Good work where you can feel like you've helped someone
Tech Support (Former Employee), London, ONNovember 22, 2013
Pros: full time hours, consistancy in hours
Cons: wears on your psyche
I would answer calls, handle the call queue
I would help the customer with questions on their statements, make adjustments if valid errors were made, or assist with basic trouble shooting

The hardest part of the job was dealing with irate customers. The trick was to remain calm and try to guide the customer towards a peaceful resolution

I enjoyed – more... helping others, whether it be to understand their statements, help them save money on overages, or to help get their equipment working – less
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Easy work, close to home, performance based.
Call-Center Agent (Former Employee), Trenton, ONNovember 19, 2013
Pros: barely have to lift a finger. easy for handicap. close to home.
Cons: low pay. constant demanding sales from non-sales departments.
It is like a chicken farm, only you're answering phones rather then eating all day. Every second counts. Need the soul of a used car salesman to be successful.
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Non-stop fun
Customer Service Representative (Former Employee), Timmins, ONOctober 23, 2013
Pros: many staff appreciation days
Cons: long hours, inflexible hours, micromanagement
Though the job as a Customer Service Representative was not for me, a day at work was nothing less than interesting.
The staff and management were very knowledgeable, and always eager to answer any questions. The most enjoyable part of this job was knowing my customer was 100% satisfied when the call was over.
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Bad Company
Customer Service Rep (Former Employee), Orillia, ONOctober 23, 2013
Pros: easy job
Cons: bad management
busy phones we always non stop but with the same issues over and over again
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comfortable setting
Customer Service Representative (Former Employee), sudburyOctober 9, 2013
good setting great staff it was terrible that it closed i really enjoyed going to work everyday with great people!
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Structured and punitive.
Inbound Order Support Agent (Former Employee), Halifax, NSOctober 6, 2013
Works well for some people, but not me. A place where every minute of your time is measured and evaluated.
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I loved working with my coworkers
Customer Service Associate (Former Employee), Greater Sudbury, ONAugust 31, 2013
Pros: great people to work with
Cons: hours ewere cut and then the comapny closed down
In my job I assisted Supervisors in training, overseeing agents on the floor, working directly with management.

I answered calls, emails, voice mail, selling products and services to customers.
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not enjoyable
CSR (Former Employee), mount pearl nl , canadaAugust 9, 2013
very stressful working at a call centre , for me anyway . I found it very hard dealing with people on the phone who were calling about their phone bills and contracts , I found it very hard to deal with .
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productive work place
Customer Service Representative (Former Employee), Timmins, ONAugust 9, 2013
answer phones and help with online customer service for cell phone customer fix and replace ship the customer cell phone
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Great place to work
Customer Service Representative (Current Employee), Orillia, ONJuly 22, 2013
Pros: great people, performance bonus
Cons: pay cap
I love working at Tele Tech the people I work with are all great and there is a lot of advancement opportunities. I have had the opportunity to work in the training environment and interview for a leadership role. The only issue I ran in to is the pay cap.
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Fun fast place work environment
Customer Service Representive (Current Employee), Orillia, ONJuly 22, 2013
Pros: full time positions
Cons: vacation pay not available
the co-workers are the best fun people you will meet
you learn to troubleshoot problems over the phone
co-workers are fun and helpful
hardest part of the job is people yelling at you on the phone
most enjoyable is when you fix a customers issue over th phone