TeleTech Employer Reviews

My typical day would include taking irate calls from customers, evaluating my staff, listening to their calls. filing, being involved in meetings. addressing issues that my staff might have.

• Managed, motivated and trained TA team.
• Business Development with community employment partners and government agencies.
• Marketing initiatives involving all advertising media, and the organization and hosting of “Open House” recruitment events.

It is an okay place to work if you just want to do your job. A lot of drama that you have to learn to avoid. I am very glad that I moved on to a new place of employment.

It was a regular shift, learned a lot of different programs.

Good Environment, Management was very friendly and great. Unfortunately, this place closed down as it was supporting a American business who pulled the contract.

Incomming Call Centre
answered phones 8hrs a day
troubleshooting pc issues

I learned a great deal of customer service skills at this position

A typical day consisted of talking to customers on the phone, helping them with questions about their wireless phone service. Learned to multitask more efficiently. Co-workers were indifferent to each other. Didn't like to work together. It wasn't really a hard job. Most enjoyable part was the free donuts and coffee occasionally.

This company and the ones which followed afterwards all have one thing in common: the lack to accomodate their employees. I understand that there are times when you can not accomodate the rep however you can at least try your best if it is something as simple as scheduling a shift.

a typical day at teletech was usually 6-8 hours.
i learned how to deal with customers and co workers on a daily basis when conflicts or 'bad days' arise.
our supervisors were rotated so we always had new supervisors.
co workers were always a joy to be around.
hardest part of the job for me was the physical enviroment. I believe it had bad ventalation.
the – more... most enjoyable part of the job was each day talking to different people from different areas. – less

You worked all day for little pay and then in the end they lay you off great company

My customer service and computer skills were greatly increased while working here. I've met some excellent people and wonderful co-workers. The hardest part of the job is the constant changing of information which is also one of the benefits. It taught me to think on my feet.

Answering the phone, trying to help people with their Nissan cars.

Good company. Amazing Team Managers and Executives. Teams were like families. Sure, some parts of the job were less than fun, especially when customers yelled at you. But there were always diversions and meetings to break up the stress, Could have used a real cafeteria there instead of just a lunchroom, but they had to have savings somewhere. Great – more... training, lots of it. No question was a dumb one, and the instructors were SO patient!

Our fantasy sports teams rocked! – less

run very poorly, managed poorly....low employee morale
too many changes not enough notice, not considrate of emergemcy time off needed, co workers were awesome

Typical day would have to be always on the phone taking orders from clients

I learned here how to cater to customers need via phone wherein it's a little bit challenging especially if the customer is an irate one.

Management wise it was good

Co-workers are all great, helping each other out.

Hardest part is the office is far from where I live

Most – more... enjoyable part is resolving issues and making a customer satisfied. – less

• Escalation Specialist afforded me the uppermost resources to resolve difficult customer problems tactfully and effectively.
• Worked in Customer Care and Telesales Departments.
• Provided professional e-mail escalations support while handling telephone customers.
• Displayed fairness and flexibility with customer’s special request.
• Member of the – more... Health and Safety committee.
• Maintained confidentiality.
• I received countless recognition awards for customer service. Weekly and Monthly quality reports were always favorable. Recognized for being solution minded and professional with clients. – less

A typical day at work is gathering items from the locker,logging on to the computer,getting systems uploaded to get ready for work. What I've learned is working as a team,pick up the pace faster on calls,also get sales in on mostly every call to get my stats up. The management was fine, getting your schedual changed was not fun because your stats compete – more... with 200+ people on the floor.The hardest part of the job is keeping phone time down to 8 mins when dealing with customers. The most enjoyable part of the job is hearing a satisfied customer, getting there issues resolved, helping them out when they needed it. – less

I seemed to learn something new everyday. I was given leeway to be actually able to HELP the customers. You were given a sheet with times and days to pick from for your schedule. The more seniority you had the better chance of your pick being posted. My schedule was posted weeks in advance and you were allowed to switch with someone else if it didn't – more... suit you. The schedule you received was for 3 months at a time.
My co-workers and my supervisors are some of the best people I have ever met.
It was a really fun place to work but also professional. – less

Atypical day at work is stressful
Ive learned factual things in medical insurance
The management is not fair and sometimes inconsiderate
My co workers are not friendly they loved talking rumors inside the office during working hours
The hardest part of the job is The communication quality process,specifically when it comes to grammar,they are very strict
The – more... most enjoyable part of the job is the monthly recognition for the exemplary performance – less