Customer Service Representative (De-escalator) (Former Employee) – Orillia, ON – 20 November 2017
with each day came new experiences, every customer had a different issue. Trying to come to a solution to solve each one in a timely and effective manner. Each issue came a new curveball always thinking Financing company issues always makes it a challenge no matter what the issue.
Customer Service Representative (Former Employee) – Trenton, ON – 6 April 2017
This was a great place to work. I got along with everyone and they were always willing to help out when ever you needed it, We were never made to feel like we were just a number, we were treated like human beings.
Not the best. Management did not know what they were doing.
Customer Service Representative (Former Employee) – Orillia, ON – 4 February 2017
We would go in one day and we would be told to start doing a sales pitch while the customer was talking about their issues and where not happy. We would be then told not to do sales the next day and then it would be changed again.
Customer Service/ Sales Representative (Former Employee) – Orillia, ON – 25 January 2017
Worked at telehell for a year only to discover that the wage incentives never get applied and the management are crazy. They expect work to be done for minimum wage that should really be paid closer to 15 -18. not a great experience
Worthwhile place to be if you're willing to put forth the effort
Customer Care /Video Technical Support Advisor (Former Employee) – Orillia, ON – 23 January 2017
Assisting, supporting customers with billing, cable, internet issues and concerns. Typical call center environment. Established good relations with clients and colleagues. Fair level of support and investment from supervisors/management. Commissions track-able and paid. Worth the 35 minute commute. Called back after layoff.
Monthly potlucks and catered lunch/dinner. Other good incentives and recognition.
Commuting in winter, calls assessed by non-english speaking persons outside the U.S.
Learned alot and have grown professionaly with the company
Call Center Representative (Former Employee) – Philippines – 30 November 2016
Have fun with your whole team by going for regular days and/or nights out. Going out together as a team is a great way to get everyone having fun and forming relationships outside of work that could inspire collaboration back in the office.
As well as being loads of fun, days out can make great team-building exercises, even if you don’t fancy traditional ‘build a raft from drinking straws’ style team building days (we survived this zombie apocalypse together and had a great time).
Principal, Global Project Management Services (Former Employee) – Englewood, CO – 26 October 2016
I enjoyed working for TeleTech and would also continue to work there again if the opportunity came up.
This employer has values that don't exactly mesh with the drive for employees - as in they tell you to live life passionately, but they don't provide a good work/life balance depending on the department you are in.
Remote working is great, this department also provides limited opportunity to travel.
The time commitment in this department is very demanding, don't expect to hear a lot of positive words of encouragement.
Cellular Customer Service Rep (Former Employee) – Halifax, NS – 17 August 2016
The Job at Teletech was similar to most support center jobs, However midway through employment the company went bankrupt and was sold and re branded and restructured which in turn made the transition very challenging.
Bilingual Customer Service Representative (Former Employee) – Orillia, ON – 8 April 2016
I work at Teletech for about 2 years. Good people to work with.
Don't try to move up... no chance! event if you are qualifier. If you are bilingual, they dint pay enough. Be ready to pick up the phone! They had a so call qualify inspector and she listen to your call, she speak only English, so of course with the accent you have as an other language, she will fail you and treat you not to nice. She was told on many occasion that she was not a supervisor and cannot discriminate other...many bilingual quit.