Cellular Customer Service Rep (Former Employee) – Halifax, NS – 17 August 2016
The Job at Teletech was similar to most support center jobs, However midway through employment the company went bankrupt and was sold and re branded and restructured which in turn made the transition very challenging.
Bilingual Customer Service Representative (Former Employee) – Orillia, ON – 8 April 2016
I work at Teletech for about 2 years. Good people to work with.
Don't try to move up... no chance! event if you are qualifier. If you are bilingual, they dint pay enough. Be ready to pick up the phone! They had a so call qualify inspector and she listen to your call, she speak only English, so of course with the accent you have as an other language, she will fail you and treat you not to nice. She was told on many occasion that she was not a supervisor and cannot discriminate other...many bilingual quit.
Service Delivery Supervisor (Former Employee) – North Bay, ON – 20 March 2016
My time at TeleTech was fantastic. I worked there for 9 years. I started on the phones as a customer service rep and worked my way up to supervisor. Like any call center, there is always pressure to meet call times and other quotas, and it can be very stressful. What made this place so easy to work at was the other employees. As a customer service rep, the supervisors were easy to get along with, and made sure you were aware of the expectations, and they were there to help you achieve the goals. While the goals weren't the easiest to hit, over half the people didn't have a hard time exceeding them on a daily basis.
As a supervisor, the management team was easy to get along with and very helpful in providing guidance to help me achieve better. The agents I worked with were also easy to get along with, and understanding when I had to coach and write them up for not achieving the goals.
Great co-workers, excellent wage, very good benefits
Some odd-ball hours, can be stressful and very high pressure.
Finance, Service Marketing, Consumer Relations (Former Employee) – Orillia, ON – 6 March 2016
answering customer service calls relating to the automotive industry, I learned varying information on car repair, management was supportive and helpful co-workers were friendly and helpful, it was very enjoyable speaking with a varied group of people from all over Canada.
Customer Service inbound Representative (Former Employee) – Orillia, ON – 21 January 2016
Answer inbound calls regarding clients accounts. Give billing sales and technical support. I learned a new data system, technical aspects of cell phones. Management was extremely resourceful and friendly. Co workers worked together to create a friendly work environment. Hardest part of the job was the constant shift changes. must enjoyable was the customer interaction with a satisfied customer.
Nissan Customer Service Agent (Former Employee) – Orillia, ON – 9 January 2016
I worked there for over 2 years. They had us train a man from Arizona on how to do our jobs under the expectations that another site would be opening to assist us - instead they completely took over our department and took away our jobs.
Customer Service Representative (Former Employee) – Orillia, ON – 15 December 2015
The managers should have more knowledge, skills and other training in order to choose the right people as team leaders for the service reps who work hard need their team leader's support, help and back up.
Teletech was a fun place to work with friendly helpful co-workers a well as management. I was only out of training 2 days when I was helping others and quickly advanced to my role of Escalations Desk after only two weeks with the company.
Good Place to work enjoyed going in every day, great coworkers good management
Customer Representative (Former Employee) – Timmins, ON – 14 October 2015
Great Place no real pressure good coworkers, good management minimal office politics. I gave Quality assurance a few gray hairs but my issue resolve stats and my client loyalty was second to none and quite often they sent prospective hires to sit with me to show them job was actually fun and not as scary as other agents described it.
Generally a good enviroment to work nothing negative to report