TeleTech Employee Reviews

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Good option if you want to have a work-life balance
Customer Service Representative II (Former Employee) –  Philippines17 July 2017
Teletech offers a morning shift which helps its employees to have more time for their families and friends. A great company with a well supportive management!
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Mundane
Customer Sales Representative (Former Employee) –  Greater Sudbury, ON27 June 2017
Would not recommend on any level. Very boring. No opportunity for any advancement. Not 100% if this is still a business. Very boring atmosphere. Management not very helpful.
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No longer operating
Customer Service Representative (Former Employee) –  Orillia, ON29 April 2017
The location I worked in, no longer exists.
Having said that, the call centre industry has a high level of irate customers calling in usually. The primary reason a customer will call into a call centre is because they are unhappy or have concerns regarding a bill or service. This can result in very colorful language and people skills are not to be underestimated in this field.
If you are the type to lose your temper easily or to take strangers opinions to heart, this is not the field for you. If you're able to stick to company policy and focus on creative means to resolve a complaint in a fast manner, this can be a good job. Most of the tools you'll require are at your fingertips and it's mostly a matter of quickly identifying the customer's needs and how you can make them happy while staying within the company's guidelines. Most call centre's want each call to be resolved very quickly, so slow methodical practices are not going to serve you well in this field.
Pros
Not physically demanding
Cons
Some customers can be verbally abusive
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Fast paced
Customer Sales Representative (Former Employee) –  Amherst, NS20 April 2017
Customers call in and say their cable boxes are not working, We would have to trouble shoot the problem, if the problem persist we would then have to send out a tech to find out what the problem is and then fix it.
Pros
fast paced
Cons
when you try to help, but were unable to
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Fun call centre
Technical Support Agent (Former Employee) –  Halifax, NS6 April 2017
Made lots of friends, really enjoyed my job. lots of sitting down and using the computer, chairs were not very comfortable but all around a nice place to work at.
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Fantastic place!
Customer Service Representative (Former Employee) –  Trenton, ON6 April 2017
This was a great place to work. I got along with everyone and they were always willing to help out when ever you needed it, We were never made to feel like we were just a number, we were treated like human beings.
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Good Company
Senior Support Analyst (Former Employee) –  London, ON30 March 2017
I really enjoyed my 4 years at Teletech.
I was given patience in training to fully understand the whole position. I was trained on many programs, about 10 and understood what I was doing.
Pros
The job
Cons
I got sick and had to leave
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Fast paced environment
Customer Service Representative (Former Employee) –  London, ON21 March 2017
A typical day at work would involve troubleshooting technical issues customers would have when attempting to connect their computers to the internet. Learned a lot in this environment.
Pros
decent hours, interesting work, breaks and lunches, benefits
Cons
company was on contract that did not renew
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Good luck
Customer Service Representative (Former Employee) –  Amherst, NS14 March 2017
Basically this place was only able to operate because of government funding and once that funding was gone, the center closed its doors and fired hundreds of people.

Also, it was all about sales, you basically had to sell $50 worth of stuff but we were a repair and billing center, not a sales center.
Pros
good if you are good at getting people to buy stuff
Cons
no comment
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Not the best. Management did not know what they were doing.
Customer Service Representative (Former Employee) –  Orillia, ON4 February 2017
We would go in one day and we would be told to start doing a sales pitch while the customer was talking about their issues and where not happy. We would be then told not to do sales the next day and then it would be changed again.
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Not a great experience
Customer Service/ Sales Representative (Former Employee) –  Orillia, ON25 January 2017
Worked at telehell for a year only to discover that the wage incentives never get applied and the management are crazy. They expect work to be done for minimum wage that should really be paid closer to 15 -18. not a great experience
Pros
cafeteria on site
Cons
long hours, minimal pay, horrid supervisors
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Worthwhile place to be if you're willing to put forth the effort
Customer Care /Video Technical Support Advisor (Former Employee) –  Orillia, ON23 January 2017
Assisting, supporting customers with billing, cable, internet issues and concerns.
Typical call center environment. Established good relations with clients and colleagues. Fair level of support and investment from supervisors/management. Commissions track-able and paid.
Worth the 35 minute commute. Called back after layoff.
Pros
Monthly potlucks and catered lunch/dinner. Other good incentives and recognition.
Cons
Commuting in winter, calls assessed by non-english speaking persons outside the U.S.
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Great effort to retain employees
SITE DIRECTOR (Former Employee) –  Timmins, ON15 January 2017
An international BPO that specializes in inbound and back-office programs. Will close a site if the dollar exchange becomes unfavourable.
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Call center
Customer service rep (Former Employee) –  Halifax, NS5 January 2017
Teletech is now closed..it was a call center environment. Customer service environment. The management number driven..co workers..working to live..not alot of advancement
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Learned alot and have grown professionaly with the company
Call Center Representative (Former Employee) –  Philippines30 November 2016
Have fun with your whole team by going for regular days and/or nights out. Going out together as a team is a great way to get everyone having fun and forming relationships outside of work that could inspire collaboration back in the office.

As well as being loads of fun, days out can make great team-building exercises, even if you don’t fancy traditional ‘build a raft from drinking straws’ style team building days (we survived this zombie apocalypse together and had a great time).
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Remote G&A support
Principal, Global Project Management Services (Former Employee) –  Englewood, CO26 October 2016
I enjoyed working for TeleTech and would also continue to work there again if the opportunity came up.

This employer has values that don't exactly mesh with the drive for employees - as in they tell you to live life passionately, but they don't provide a good work/life balance depending on the department you are in.
Pros
Remote working is great, this department also provides limited opportunity to travel.
Cons
The time commitment in this department is very demanding, don't expect to hear a lot of positive words of encouragement.
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challenging
Customer Service Representative (Former Employee) –  Orillia, ON17 October 2016
busy all day
patience
terrible management
co workers awesome
being stuck at your desk
talking to some great customers

It was hard as was American and so some customers resented us
Pros
benefits bonus system
Cons
not enough opportunities to get off the phones for a while
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Company Bankrupted
Cellular Customer Service Rep (Former Employee) –  Halifax, NS17 August 2016
The Job at Teletech was similar to most support center jobs, However midway through employment the company went bankrupt and was sold and re branded and restructured which in turn made the transition very challenging.
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Productive place
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Sudbury, ON7 July 2016
login
great customers
deal with irate customers in a timely professional matter
received lots of great feedback from customers
Pros
worked with great people from all walks of life
Cons
long hours
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was a call center
Customer Service Representative (Former Employee) –  Halifax, NS27 June 2016
what eles can you say it was a call center so it was a job to work while going to school and what not
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Overall rating

3.7
Based on 4,074 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.3
Culture
3.5