TeleTech Employee Reviews

Found 166 reviews matching the search
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Good luck
Customer Service Representative (Former Employee) –  Amherst, NS14 March 2017
Basically this place was only able to operate because of government funding and once that funding was gone, the center closed its doors and fired hundreds of people.

Also, it was all about sales, you basically had to sell $50 worth of stuff but we were a repair and billing center, not a sales center.
Pros
good if you are good at getting people to buy stuff
Cons
no comment
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Not the best. Management did not know what they were doing.
Customer Service Representative (Former Employee) –  Orillia, ON4 February 2017
We would go in one day and we would be told to start doing a sales pitch while the customer was talking about their issues and where not happy. We would be then told not to do sales the next day and then it would be changed again.
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Not a great experience
Customer Service/ Sales Representative (Former Employee) –  Orillia, ON25 January 2017
Worked at telehell for a year only to discover that the wage incentives never get applied and the management are crazy. They expect work to be done for minimum wage that should really be paid closer to 15 -18. not a great experience
Pros
cafeteria on site
Cons
long hours, minimal pay, horrid supervisors
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Worthwhile place to be if you're willing to put forth the effort
Customer Care /Video Technical Support Advisor (Former Employee) –  Orillia, ON23 January 2017
Assisting, supporting customers with billing, cable, internet issues and concerns.
Typical call center environment. Established good relations with clients and colleagues. Fair level of support and investment from supervisors/management. Commissions track-able and paid.
Worth the 35 minute commute. Called back after layoff.
Pros
Monthly potlucks and catered lunch/dinner. Other good incentives and recognition.
Cons
Commuting in winter, calls assessed by non-english speaking persons outside the U.S.
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Great effort to retain employees
SITE DIRECTOR (Former Employee) –  Timmins, ON15 January 2017
An international BPO that specializes in inbound and back-office programs. Will close a site if the dollar exchange becomes unfavourable.
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Call center
Customer service rep (Former Employee) –  Halifax, NS5 January 2017
Teletech is now closed..it was a call center environment. Customer service environment. The management number driven..co workers..working to live..not alot of advancement
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Learned alot and have grown professionaly with the company
Call Center Representative (Former Employee) –  Philippines30 November 2016
Have fun with your whole team by going for regular days and/or nights out. Going out together as a team is a great way to get everyone having fun and forming relationships outside of work that could inspire collaboration back in the office.

As well as being loads of fun, days out can make great team-building exercises, even if you don’t fancy traditional ‘build a raft from drinking straws’ style team building days (we survived this zombie apocalypse together and had a great time).
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Remote G&A support
Principal, Global Project Management Services (Former Employee) –  Englewood, CO26 October 2016
I enjoyed working for TeleTech and would also continue to work there again if the opportunity came up.

This employer has values that don't exactly mesh with the drive for employees - as in they tell you to live life passionately, but they don't provide a good work/life balance depending on the department you are in.
Pros
Remote working is great, this department also provides limited opportunity to travel.
Cons
The time commitment in this department is very demanding, don't expect to hear a lot of positive words of encouragement.
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challenging
Customer Service Representative (Former Employee) –  Orillia, ON17 October 2016
busy all day
patience
terrible management
co workers awesome
being stuck at your desk
talking to some great customers

It was hard as was American and so some customers resented us
Pros
benefits bonus system
Cons
not enough opportunities to get off the phones for a while
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Company Bankrupted
Cellular Customer Service Rep (Former Employee) –  Halifax, NS17 August 2016
The Job at Teletech was similar to most support center jobs, However midway through employment the company went bankrupt and was sold and re branded and restructured which in turn made the transition very challenging.
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Productive place
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Sudbury, ON7 July 2016
login
great customers
deal with irate customers in a timely professional matter
received lots of great feedback from customers
Pros
worked with great people from all walks of life
Cons
long hours
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was a call center
Customer Service Representative (Former Employee) –  Halifax, NS27 June 2016
what eles can you say it was a call center so it was a job to work while going to school and what not
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Company pulled out
Customer Service Representative (Former Employee) –  Greater Sudbury, ON6 June 2016
it was a good enough job. stressful but good. it was a company contracted to work for Time Warner Cable. Along with others as well. Customer Service, sales, billing, and tech support.
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customer service representative
Customer Service & Sales (Former Employee) –  Greater Sudbury, ON24 May 2016
this was a very relaxed environment with people phoning in to make there orders for the infomercials that we showed on a commercial.
Pros
meeting new people, promotions
Cons
none
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Was great
Sr. HC Manager Canada Corporate + eLoyalty (Former Employee) –  Orillia, ON11 May 2016
great employer. Had all the great qualities: large, flexible, caring, compassionate. Regrettably no longer in Canada.
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Great place to start
Bilingual Customer Service Representative (Former Employee) –  Orillia, ON8 April 2016
I work at Teletech for about 2 years. Good people to work with.

Don't try to move up... no chance! event if you are qualifier. If you are bilingual, they dint pay enough. Be ready to pick up the phone!
They had a so call qualify inspector and she listen to your call, she speak only English, so of course with the accent you have as an other language, she will fail you and treat you not to nice. She was told on many occasion that she was not a supervisor and cannot discriminate other...many bilingual quit.

Manager/ Supervisor are very nice, most of them
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Awesome place to work
Service Delivery Supervisor (Former Employee) –  North Bay, ON20 March 2016
My time at TeleTech was fantastic. I worked there for 9 years. I started on the phones as a customer service rep and worked my way up to supervisor. Like any call center, there is always pressure to meet call times and other quotas, and it can be very stressful. What made this place so easy to work at was the other employees. As a customer service rep, the supervisors were easy to get along with, and made sure you were aware of the expectations, and they were there to help you achieve the goals. While the goals weren't the easiest to hit, over half the people didn't have a hard time exceeding them on a daily basis.

As a supervisor, the management team was easy to get along with and very helpful in providing guidance to help me achieve better. The agents I worked with were also easy to get along with, and understanding when I had to coach and write them up for not achieving the goals.
Pros
Great co-workers, excellent wage, very good benefits
Cons
Some odd-ball hours, can be stressful and very high pressure.
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Degrading
Customer service representative (Former Employee) –  Timmins, ON11 March 2016
Not a fun environment to be in. Management putting down Employees. Little pay for the amount of abuse that's given by management.
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Fun workplace environment
Finance, Service Marketing, Consumer Relations (Former Employee) –  Orillia, ON6 March 2016
answering customer service calls relating to the automotive industry, I learned varying information on car repair, management was supportive and helpful co-workers were friendly and helpful, it was very enjoyable speaking with a varied group of people from all over Canada.
Pros
great schedule
Cons
limited room for advancement
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Fun, sociable workplace
Customer Service Representative (Former Employee) –  Orillia, ON31 January 2016
I met a lot of friends, great people. I enjoyed the work I did with little to no conflicts. It was a job position that gave me a lot of experience to put towards other job paths.
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Overall rating

3.7
Based on 3,544 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.3
Culture
3.5
76%

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