Call Centre Agent (Former Employee) – Winnipeg, MB – 10 October 2017
I liked working here but they needed to move locations and I was unwilling to uproot my family to follow them. The work was stressful as it was cold call sales but the people I talked to were very accepting of the call and I think I did a good job putting them at ease and building rapport. At times I would go through a cold spell and my supervisor was very supportive
It was regular job that i could be proud of as far as my work was concerned
Although the people were nice, everything about the work took an emotional and physical toll on my body. The job was calling amaericans who can be quiet rude and I was unable to get past the hurtful things people can say. And half an hour is not long enough to make friends.
Call Center Rep (Former Employee) – Winnipeg, MB – 3 May 2017
- Poor Management - Doesn't care about employees - You get sent home if you don't have a 2.25 sales/hour - Management yells at you while you're on a call - Management isn't always around if you need help
telesolutions (Former Employee) – Winnipeg, MB – 14 March 2017
I didn't really enjoy working here as they didn't have much help or they didn't have anything to offer the people that worked there they would send people home if they didn't get a certain amount of call .
Telemarketer (Former Employee) – Winnipeg, MB – 28 July 2016
This place is unbearable to me. It's just long hours with no break in between, sitting at a desk and computer talking to people who hate your voice all day. i would not recommend telesolutions as a job path.
Mangers only care about the people who know how to make sales they could care less about the other people. The place was terrible Unless you are about to go homeless there's no need to work there. Actually I take that back go home less before you work here... Seriously
if your not good on the phone, or making sales over the phone then this is not the job for you, however, if you are good over the phone and can make sales then you can possibly make quite a bit of money
Customer Service (Current Employee) – Winnipeg – 26 May 2015
What I learn from this job is how to communicate well with others. The managers and co workers are really friendly.The hardest part of the job is sitting for too long reading the same script. But the enjoyable part is the relationships between workers and managers.
Like any telemarketing job, it was fast paced, very short breaks and no matter how well you did, which I did great, averaged 5-9 sales a day, they would always want more and make you feel like the job was on the line no matter how well you did.
CUSTOMER SERVICE SUPERVISOR (Former Employee) – Winnipeg, MB – 30 January 2014
Everyday started with a positive chant/meeting in the sales room to get everyone pumped up, brains functioning and ready to sell. Telesolutions had different sales campaigns that I took apart of, Mainly we dealt with sales of magazines with incredible discounts for our customers who purchased a contract with us. Original contact to customer would be made through cold-calling. Once customer is interested in Magazine Discount offers they would be transferred over to a Customer Service Supervisor ( Like me) and I would finalize the sale and contract while ensuring all the information and mailing address is correct. I've learned a lot about sales, rebuttling the customer to convince the service is great if they are on the fence. Learned how to set up Legal Audio contracts with customers, also learned to listen and clam customers down by explaining the situation of something when something in the service is different than originally discussed. The Hardest part of the Job would be trying to convince customers on any sales during the recession, holidays, or any tight times in customers life, always a major satisfaction of the job is after getting the customer to go along with the contract and hearing them a lot happier afterwards in doing so. The co-workers were great, it was an intense sales floor between the co-workers also, the top 3 people with most sales in room got extra bonus on top of individual sales so it pushed the co-works to strive harder for the top spots over the other workers. ( Friendly competition) Management was great, motivated people, also helped them with callsmore... if Sales Supervisor was running into sales wall.less
You show up 10 minutes early to have a pre-work speech from the head of your room, then, promptly at 8am, you start making calls. The hardest part of the job is all the negativity you encounter by making the calls, if you're not emotionally stable, this is not a job for you. The most enjoyable part is the people you work with and the 30 minute lunch break.