Pros: Money, rarely.
Cons: Supervision, quality of headsets and computers, calls, lunch room, manners.
Never work here, never. Terrible way to start your day, specially when they keep giving you 15 minute time frames to get a sale or send you home. This job is absolute brain damaging and it ruins literally your healthy lifestyle, 99% employees smoke because of the stressfull job and the managers that put mad pressure on you when they even know that sometimes its a bad day. It always depends on the calls you get, you get so many voicemails and call the same people 20 times a day which is so bad because literally it makes you take too many calls which the supervisors complain about.
Pay is good, very good you can literally get a $1000 paycheck weekly if you work with full luck but it rarely happens, they always find a way to mess your paycheck and cancel your whole weekly bonus and suspend you for a week. Lunch hour is literally inexistent, 25 minutes and if you are taking a call then it can be something like 10 or 15 minutes because managers don't give a lol. Big suggestion is never work here unless you are very helpless and really need money.
You don't even get paid for the lunch hour, they take 30 minutes off your shift and make it a 7.5 hours shift.