Plenty of hours, benefits, place that tries hard to make it fun to work there.
Customer Service Representative (Current Employee) – Thunder Bay, ON – January 28, 2015
Typical day at work is logging to your systems and being busy all day long taking calls from usually upset customers, and the volume of calls is endless most of the time and so there is no time to breathe or sip a drink between calls. You deal with a lot of angry and upset people, but also speak with nice and happy people as well. You must log on time, take your breaks on time, be back from break on time, follow rules regarding call handle time, after call time, must remember your p's and q's for quality purposes. One usually gets heck from customers all day long who tell you you don't know your job (when you can't give them what they demand...like free service or half the billing credited...because they forgot to pay last month...) and you get constant 'coaching' from supervisors so you always feel you are never good enough no matter what. One must have a thick skin and good sense of humor to work at a call centre. The customers can be rough on you but the managment at Teleperformance tries hard to make the work environment good for the people working there, they want people to stay. There has usually been plenty of work, and over time is often available for those who want to work, and there are benefits for dental, medical, and vision care. Best part of the job is that most of the time there is plenty work, good benefits and nice people to work with. Hardest part is not letting some of the angrier and nastier callers from ruining your day...you'll need learn to leave it all behind and let it go when you log off at the end of the day.
plenty hours, benefits, company that wants you to stay and work there
angry, difficult customers