Pros: inside sales, a/c, call center
Cons: lunch breaks, short breaks, no cellphones allowed, no website searching allowed, couldnt express your voice without backfire, management sucked, no parking, no security, bathrooms always full, hr horrible
the company had just switched from aegis to teleperformance a new company , a typical day would include handling back to back calls for humana clients looking to enroll their meds with a mail order pharmacy that did require some sales pitch to convert over neglecting clients not giving mail order a chance or local clients using a local pharmacy. i learned – more... new systems , humana inside and out basis and generation of meds and company background. my co-workers were what makes the job more bearable since you were not allowed to do anything but stare at the wall unless on the phones.
The hardest part of the job honestly was to not get mad the the systems we used known as GCP because enrolling too long will freeze up and will have to start over.
the most enjoyable part about the job was my clients and leaving work . – less