Customer Support Specialist/Advisor (Current Employee) – Toronto, ON – 6 March 2016
Challenging and opportunity to grow, nice coworkers, variable and flexible shifts, full/part time available, different business area to work with. Well managed software's so to fast and easy searching of information.
Unilngual Customer Service Representative (Former Employee) – Montréal, QC – 26 February 2016
I was a new hire and for a few weeks (I won't tell you how long), the trainer never gave me a job. Teleperformance has shown me the kind or class of people they want. They encourage favoritism and it is an elitist company!
Internal job opportunities, good entry-level (if you're a favorite)
Their trainers treat new hires unfairly! Warning, DO NOT apply here!!
Customer Service Representative (Former Employee) – Toronto, ON – 17 February 2016
I enjoyed working here, the salary was ok and benefits were good. The potential for growth is likely. I however believe management is poor needs a lot of improvement work on how they handle situations, especially with employees.
Recruiter (Former Employee) – Toronto, ON – 9 February 2016
Very challenging at the same time fun filled work environment. Provide excellent career advancement opportunities. Its multi cultural work force provides an exceptional experience in making friends and a stress free work environment.
Ios technical support (Former Employee) – Montreal-est, QC – 5 February 2016
great place to work, learned how to troubleshoot technical problems ft ios devices, co workers were supportive and motivating. hardest part of the job would be to have the client understand that the steps you are taking re to help
bilingual customer service (Current Employee) – Toronto, ON – 23 January 2016
Teleperformance offers opportunity to create a career within the company. The company also offers good benefits and recreational activities, in order to create a social and friendly environment between it employees.
Also, the location is excellent (Downtown Toronto), which is close to my residence, as well as my college.
conseilere cliente (Former Employee) – Tunis, ON – 13 January 2016
mon travail a la teleperformance m'a appris le sens de travail en équipe et du respect mutuel entre collègues ainsi que responsables...le plus difficile c'étais de s'adapter avec tous types de clients et le plus agréable c'est d'apprendre a travailler en tout discipline
The lowest of the low. They have issues with honesty and leadership.
technical support (Former Employee) – Toronto, ON – 4 January 2016
I can't really say anything good about this company. Some of the people who work there are ok. On the down side the management is laden with ego issues and the recruiting department will tell you anything to get you to sign on. The pay is slightly above minimum wage but their expectations on employees are too high. Basically trying to squeeze every penny out of you before you get fed up and quit. Avoid this place unless you are starving.
Customer Service Representative (Current Employee) – Montréal, QC – 3 January 2016
It is a fun and productive place to work. Hours are flexible and colleagues are super nice. The culture of the organization is not too mechanistic, it is more organic. The company response well with the changing environment.
customer service (Former Employee) – Montreal-est, QC – 3 January 2016
Worked here for over a year now and let me summarize WHY you shouldn't work or even think about working here for a long period of time.
1. THEY OVERWORK THEIR STAFF (it may sound general as there are many campaigns at Teleperformance but my campaign specifically, burns the heck out of everyone most especially the hardworking staff)
2. THEY DO NOT REWARD GOOD WORK. They would only offer "GRATUITY" when they need to suck something out of the few good people they have. In exchange of that "BONUS", you have to basically be their slave. If u didn't perform good enough, well, no bonus. And where does that bonus go? God knows where. As far as i am concerned, BONUSes exist because it is a REWARD for an exceptional performance. But Teleperformance make it look like we are dogs hungry for bones so unless you (as a dog) perform a clever trick, no bones for you. Sorry.
3. UNPROFESSIONAL LEADERS. Supervisors and managers should be there to guide you at your task and help bring out the best in you. But it is the other way around. Supervisors would avoid escalated calls 99% of the time. Call it lazy or incompetent but they get nothing done and only worries about the production yield. So yes, there is a HIGH TURNOVER rate.
4. THEY PROMOTE THE WRONG PEOPLE. They promise that there will be a "room for improvement". This is a complete lie. How does one person promote another? There are several things to consider but you OBVIOUSLY do not promote someone just because they are your "buddies" off work. Not because someone is punctual BUT is utterly clueless of the job means that personmore... gets promoted. The promotion at my campaign was a complete JOKE. All the negative feed backs a hardworking staff can think of are all here.
I/We are not treated fairly at this place. You might wanna consider these abovementioned feed backs before applying unless you are desperate and/or do not mind losing your sanity.less
Customer service representative (Former Employee) – Montréal, QC – 16 December 2015
Depending on the department you work in, it can be enjoyable or not. I learned a lot of things about e-commerce and the products. I would stay away from the customer complaints dept if you don't want to depress. Other depts are ok.Pay could be better for the job.