Call representative (Former Employee), Albany, Ga – April 9, 2014
Cons: short lunch breaks
I experienced helping customers manage and organize their account's status via prompted computer systems. I enjoyed my time there, for it helped me gain experience and knowledge to further my customer service experience.
Call Center Representative (Former Employee), Columbus, OH – April 8, 2014
A typical day at Teleperformance required me to login into our system and immediately go to available. Answering all inbound calls and assisting our customers. At Teleperformance I learned how to type and speak at the same time. I learned how to multi-task and still be able to assist the customer. Our management team as well as my co-workers were extremely – more... nice. Each group was able to assist me and help me out when needed. Nobody ever abused their power. The hardest thing about working at Teleperformance was learning how to adjust to the face pace environment, one i got the hang of it everything became so much easier. The most enjoyable part about working at Teleperformance was helping our customers out. I enjoyed assisting our customers with online shopping and making purchases. – less
Customer Service Representative (Former Employee), Columbus, OH – April 8, 2014
Pros: working with apple products, reasonable pay, guaranteed hours.
Cons: never knew if my job was secured.
Working for Teleperformance was a great experience mainly because I worked under the Apple department, I was already a huge fan of the product. Our management encouraged us to be great and to gain relationships with the customers. When an new Apple product would drop that would be our most busiest days, it required customer service agents to make sells. – more... Phones would ring back to back with hardly any time to sit back, then you would have more relaxed days where there would be 30 minute breaks between calls. The hardest part of the job was helping super dissatisfied customers during busy days. The most enjoyable part of the job was making customers happy. – less
Reservation Rep (Former Employee), North Lauderdale, FL – April 8, 2014
Pros: great benefits
Cons: recieving schedules by email first come first serve
Work Monday through Friday Working for home in a peaceful area on my own myself The hardest part of the job troubleshooting the phone when an issue happens with the phone. the most enjoyable part of the job is able to solve the member problem over the phone.
Good ambience and meeting different people everyday
Customer Service Representative (Former Employee), SM Mall Of Asia,Pasay City, Philippines – April 7, 2014
Pros: free foods and beverages (ex.juice & soda)
Cons: long queueing of lines, very crowded.
Most of the time at work,it is very crowded,queueing lines and lots of people to talk to provide them informations and give them directions. I learned how to be flexible,on how to approach and talk to different kinds of person everyday. Most of my co-workers are fun to be with and they're nice people to work with. the hardest part of my job that I experienced – more... is when I had to deal with a very irrate customer,you have to give them your best shot in explaining some reasons and persusading them to make them calm.The enjoyable part is you can meet new people everyday,make new friends everyday and interact to different kinds of persons. – less
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Columbia, SC – April 4, 2014
When I first started I was a little nervous yet excited. However, the job is okay if you have patience to deal with people and the different attitudes that you may encounter. The attitude of some of the staff members is also dramatic which brings a lot of gossip into the workplace. However they do pay good and the hours are GREAT!
XBOX Hardware/ Connectivity Specialist (Current Employee), Edinburg, TX – April 3, 2014
Pros: management, staff
Cons: training, schedule, mandatory time off
The management is awesome at this job but there is too much mandatory time off for my particular department and project that I worked for. Training was always too brief. They would change your project and schedule with very short notice. Sometimes, only a few hours to try to rearrange your life. They are very caring and compassionate people when not – more... being forced to follow corporate's whims. – less
Customer Service (Current Employee), Airdrie – April 3, 2014
Pros: good enviroment
Cons: long hours ... not enough pay
A typical day in work is taking calls and showing the best level of service i can. the hardest part of my job is not being able to help when it is an area fault with a customers services or when a customer has been with us for a long period of time and has fallen on bad times and we cant unrestrict the services
Customer Service Representative (Former Employee), Columbus, OH – April 1, 2014
• Knowledge of sales and upsell products • Troubleshooting with DISH equipment, sending out signals • Retention with customers when they want to cancel. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service • Quickly and effectively solve customer issues, i.e. billing, other products, transferring to – more... the correct line of business. – less
It was a exciting job at first i learned a lot of new things picked up on some skills over all a good job
customer service rep (Former Employee), Columbus, Oh – April 1, 2014
Cons: long work hours
As most call centers, We were in cubicles and had a phone line ringing all day people would call about all kinds of stuff To do with their internet or computers it was my job to Help them. Some poeple dont understand Simple things on computers like turning on a wifi sometimes it kind of irriated me when people didnt even check to see if their computer – more... was on before they called me. – less