Pros: joys of helping others, employee fair, good people
Cons: high turnover, red tape at times was add that wasn't needed and made things more difficult
Over all I really loved this job. You got to take in calls from some seriously upset people and be the one to solve and either make their day or at least calm some of the stress in it. The people who I worked with and around always seemed to be friendly and helpful as well which encouraged a safe environment to grow and improve.