Very stressful job with not enough stress relief options.
Customer Care Representative (Former Employee) – Cornwall, ON – 13 December 2013
Working for Teleperformance was different, in a typical day you might work on trouble shooting, helping the customer fix the tv so they could watch the special program that night or it might be helping a customer figure out all the charges on the bill. You were always informing the customer of the products and services that were available to purchase and which ones might increase their enjoyment of watching television. Management was good to work for, if you showed up to work and did your job, the management was great. Management stood behind you if you had any issues or concerns. My co-workers were like family, we still keep in touch. The hardest part of the job was to help the angry customers that called in yelling and screaming at something the company did, you listened but got the brunt of the call. The most enjoyable part of the job was your co workers, they were always there to help whether it was work or family associated.
Bonuses, free merchandise from the sponsors
The abuse from the customers