Pros: really good team buildng becoming very efficent
Cons: breaking up of teams
Whilst working for Teleperformance, I was dealing with customer concerns they may have had with their npower accounts. This could be that they had not received a statements for a period of time, taking meter reading and ensuring the customer was on the best tariff we could offer. We would also upsell other services to a customer that they may require, so they received the best possible customer experience.
New customers would also be quoted from information taken, so the best package could be offered to meet the customers requirements.
Management would promote a friendly team atmosphere, however if an agent had issues these were handled with care and understanding.
Whilst personal sph needed to be maintained and a professionalism to be adhered to at all times. The team was paramount in maintaining sales as if help was required it was at hand and was like having a second family about you.
Software issues were the only issue in carrying out the job.
Customer can be the best part of the job, although some had serious problems it could be entertaining talking with them, but also the satisfaction gained from resolving their issues was what made the job worthwhile.