Teleperformance Employee Reviews in Canada

Found 170 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
High Paced, high volume, great team members
Operations Manager (Former Employee) –  Thunder Bay, ONSeptember 2, 2014
Over all SPI was a great place to work that continually changed it's culture and continued to place emphasis on forward thinking.

There was never a day without a new challenge, whether it be an internal, external, environmental or supply challenge that myself and the team could not find a viable solution to accommodate all in order to provide best in class customer service.
Was this review helpful?Yes2No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer service
Customer service Agent / Technical advisor (Former Employee) –  Montréal, QCAugust 11, 2014
Larned how to trouble shoot technologies, solving customers concerns with our products
Was this review helpful?Yes2No6
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
very productive experience
CUSTOMER SERVICE REPRESENTATIVE (Call Center) (Former Employee) –  Etobicoke, ONAugust 4, 2014
Got lots of my life experience from this position an solving there problem over the phone and hearing them being so happy with the service
Pros
comany benefet
Cons
work experince
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Thankless and Humiliating
Customer Service Agent (Former Employee) –  Cornwall, ONJuly 29, 2014
The concept of this call center is to undercut unionized call center labour and the people of canada. It is called insourcing I believe. The pay was horrible. For the work that was done with the sensitive material used the pay was sub par. The scheduling was unregulated so breaks were never the same. The actual shifts varied from day to day. It even changed during shifts. Their policy was all for the company and none for the people or should I say Sheeple. This is how we were treated.
Cons
bad hours, bad location, bad treatment, emotional scars that will never heal
Was this review helpful?Yes8No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Pool tables and hockey are just some of the perks
Technical Support (Former Employee) –  Montréal, QCJune 24, 2014
Great company to work for since the Apple is there clients and loves to work there but because of family I had to leave for the US. Couldn't get the same position in New York no offices there but would have transferred with pleasure.
Pros
pool at lunch and hockey during the winter on the tube
Was this review helpful?YesNo5
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
TP Review
Microsoft Office Technical Support (Former Employee) –  Thunder Bay, ONJune 9, 2014
Logging in, providing customer service for the campaign you're on.
The best part about working here was the other employees and managers. Although the job wasn't very rewarding the friendly staff made the experience a lot more enjoyable.
Was this review helpful?Yes3No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
workable
sales rep (Former Employee) –  sherbournMay 14, 2014
A typical day at work would be making outbound calls to rogers customers meeting our goal of sales
I learned how to speak an have control of my anger when it comes to ignorant customers
management was every easy going an helpful
co-workers where friendly
the hardest part of work was dealing with customers that never gave u a chance to explain your self as to why your calling an trying to help them.
the most enjoyable part of the job was getting to see my pay
Was this review helpful?Yes5No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a good place to work
Customer Service Representitive (Current Employee) –  Thunder bayMay 11, 2014
Place wears you down, people complain all day, and the pay is way too low for the job
Was this review helpful?Yes8No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
nice place to work everything you need is already there
Technical Support (Current Employee) –  Robinsons Novaliches Quezon cityMay 6, 2014
day shift schedule co-workers are really good its like you are all brothers and sisters.
the job is also manageable not that really stressful
Pros
proximity and compensation
Cons
no career growth
Was this review helpful?Yes3No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work with pool table
Customer Service Representive (Current Employee) –  Thunder Bay, ONMarch 6, 2014
its a great relaxing place to work
good people but sometimes management can be abit abrasive.
Was this review helpful?Yes5No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Service à la clientèle (Former Employee) –  Montréal, QCMarch 5, 2014
The job was fun but management wasn't always well structured, friendly but they sometimes lack communication with the different levels of the hierarchy.

Got great people skills from there.
Pros
relatively easy job
Cons
constant miscommunications
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun work place
Customer Service Representative (Former Employee) –  Toronto, ONFebruary 28, 2014
my co-workers were great
hardest part at work would be trying to get sales from a third party
i mostly enjoyed getting feed back from my supervisors
Pros
customer representative experience
Cons
their inability to accommodate
Was this review helpful?Yes10No4
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Customer Service Representative (Current Employee) –  philippinesFebruary 21, 2014
Coming in, answering calls, hard time talking to customer that are elderly.
Pros
fun
Cons
long hours
Was this review helpful?Yes4No5
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
a good place to work
3- Customer service agent (Former Employee) –  Montréal, QCFebruary 18, 2014
usually we had to answer phone calls and deal with angry/happy customers
a good experience for communication skills, customer service skills, how to deal with angry customer and make them happy
the supervisors and coworkers were super helpful
Was this review helpful?Yes4No4
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I hate working in these types of call centers
Customer Service Representative (Former Employee) –  Cornwall, ONFebruary 15, 2014
poorly managed , stressful work environment, not worth your sanity.
Pros
my husband worked there as well
Cons
everything else
Was this review helpful?Yes3No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Flexible work hours and a fun place to work
Customer Service Representative (Former Employee) –  Toronto, ONJanuary 28, 2014
Teleperformance majorly deals with third-party companies and provides them with customer service representatives whose primary job is to make sales for the respective company and portray it in positive light with respect to its competitors. A typical day at work involved making phone calls to the customers and dealing with them in a professional manner. Working at the company for almost four years, I learned that meeting daily, weekly and monthly sales quota was a hard task but it was doable. Sales quota and team performance was vital to the company. The co-workers always supported and helped each other even from different teams.
The hardest part of the job was to maintain the monthly sales quota, call quality and wrap-up time of the call. As well as, professionally dealing with escalated calls.
The most enjoyable part of the job was to meet the sales.
Pros
team lunches
Cons
unprofessional management
Was this review helpful?Yes4No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
You will learn
Learning Specialist (Current Employee) –  Toronto, ONJanuary 27, 2014
A good place to learn new skills and advance your career. I met so many fantastic people working here.
Was this review helpful?Yes3No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and multi-task abilities
Apple Technical advisor (Current Employee) –  Montréal, QCJanuary 26, 2014
Hard worker
Excellent worker
Patient worker
Flexible worker
Good team player
Was this review helpful?Yes2No8
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Work Place is Fun
Technical Support Representative (Former Employee) –  PhilippinesDecember 26, 2013
We're still working during holiday seasons. I learned to deal with different kinds of customers.
Pros
free sleeping quarters
Cons
long hours
Was this review helpful?Yes1No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
customer service representative
Customer Service representative (Current Employee) –  Toronto, ONDecember 19, 2013
• Represented Roger’s product information in a professional manner while providing a high standard of customer service
• Accountable for promoting and selling the Roger’s products such as cable TV, internet, phone
• Handled and processed sales order and ensured effective customer service to satisfy customers by offering fair deals and accurate calculations on spot
• Work supportively with team members to solve issues coordinately
• Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Was this review helpful?YesNo

Overall rating

3.6
Based on 7,077 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Culture