Ccustomer Service representative for UHC (Former Employee), Columbus, OH – November 14, 2013
Pros: guarenteed 40 hours, ot offered, good first job
Cons: management sucks, job is boring, training is the best part, hard to move up from agent unless your a "favorite"
Although you do get your guarenteed 40 hours with lots of OT offered .. you will not WANT to work. The best part of the day is getting off work. This is a good job to have to get some experience but do not expect to make a career out of it.. they chose favorites and the supervisors know nothing. a couple supervisors even smoke weed as well as the trainers. – more... Management is just as bad .. they do not answer questions when you need help .. probably because they dont even know the answers themselves. this job is like being in high school... i do not recommend unless you're just looking to get some call center experience. – less
Technical Customer Service Representative (Former Employee), Fort Lauderdale, FL – November 13, 2013
Working for Teleperformance was rather simple, Im very quick on grasping the idea of working customer service. My typical work day consisted for taking inbound calls in reference to cellular device issues and billing.
Customer Service Representative for DirecTV (Former Employee), columbia sc – November 13, 2013
Cons: they dont pay there employees enough
unprofessional no other word to describe the job the management shows favoritism and will fire employees on the production floor where the entire call center can see the embarrassment just very unprofessional
Technical Support Level II (Former Employee), Columbus, OH – November 10, 2013
Pros: good starting training
Cons: bad hours and they wont work with you they dont care, sharing head sets which is unsanitary and unhealthy
They give you a good base to learn Tech support. There is no way to go to other websites to find out information that is needed to perform the job. You have to share headsets, so if someone is sick you get sick. They don't care about your personal life and what hours are available for you too work.
Egencia Travel (Former Employee), West Valley Utah – November 9, 2013
Pros: there are no pros
Cons: worse company you can ever work for
Management blame employees for their mistakes, especially in the Travel Department.
They do not take responsibility for their own mistakes and thus will find a way to put the blame on employee's, working on the foor, so the employee can loose their job instead of management loosing there's.
Company offers the worse Health Insurance you can ever image. The – more... insurance caps out around $2000.00 a year for medical expenses. By the time you pay your premiums, your paying more than what they would pay out in a years time.
Management mask a two face attitude and appear nice in the beginning, but later on they will stab you in the back because of their ignorance in wanting to appear and look good to upper management.
What ever you do. . .Do Not Work for this Company! – less
Customer Service Representative (Current Employee), Glasgow – November 9, 2013
Pros: overtime incentives
Cons: temp contract
A typical day at work in my current job role of customer service representative within a call centre includes being available to take calls and have the knowledge and understanding to be able to assist customers with their purchases, enquires and queries. Within this working environment there is a good atmosphere as everyone is busy conversing with – more... customers and if there is ever a time that you need to ask about something you are unsure of there is always support in place, either managers or supervisors. My co-workers are great to work with as everyone gets on well. The hardest part of my job is having to explain to a customer if something goes wrong with their order, letting them down is the hard part, however as long as I have handled the situation the best I could have this has made a difference alit of the time. The most enjoyable part of my job is speaking to customers to establish what they are looking for, you never know what kind of conversation you will have with a customer and it is nice when you know you are helping someone. – less