Pros: good working ambiance.
This was a job where I had to answer phone calls from home phone customers and help them with their billing queries and also help them with the calling features additions or removal.
I liked this job because it did not involve selling anything over the phone and the task was very structured. I learned then that every a very specific system of computation is used for every task.
The management was good.
My co-workers were fabulous. It was very pleasant to see people from various different educational and diverse backgrounds came together to do the same job and I made some great friends who have now become close family friends.
Hardest part of this job was that I had to have the headset on for the whole day, except at lunch and that actually gave me migraine.
The most enjoyable part of the job was that I got to interact with various customers, attend to their queries and some people were really pleasant to talk to. I also like the fact that I made so many friends, it was a friendly workplace.