Find companies:
Teleperformance
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
2,281 reviews

Teleperformance Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Happy Testing
Software Tester (CCAT Group) - SPRINT (Current Employee), Mandaluyong City, Metro Manila PhilippinesNovember 13, 2012
Pros: attendance bonus
Cons: no overtime
I love going at work everyday. I am very much motivated because of the work environment and of course the job that I am doing. I love testing and I knew from the bottom of my heart, this is the career path that I would like to take. I would like to become successful in this chosen field. The management are very cooperative together with my co-workers. – more... We see to it that everything is going on well. The good working environment plays a really important role in enabling us to enjoy our work. Everyone is helping. Testing is a very enjoyable job, I love tracking defects/errors especially when it gets resolved. The hardest part of it is when there's a new functionality and then you start from the scratch but when it gets to the production for release and ready to use, you'll be very proud. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great
Customer Service Representative (Former Employee), Toronto, ONNovember 5, 2012
My typical day at work was easy, lay back, and friendly.
They was very welcoming I got along with all my co-workers.
I really did not have a part time job that I could not handled the work was easy and very understanding to me.
I enjoy all my part-time jobs I loved working and I learned a lot.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Responsable of payment
Accountant (Former Employee), Tunis, TunisiaOctober 13, 2012
Pros: i love computer
Responsable of a team , I supervise and delegate responsibilities to calculate the salary of 7000 employee of a call center "teleperformance"
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced
Senior Operations Manager (Former Employee), Toronto, ONOctober 3, 2012
Pros: responsible for retaining and increasing business of call centre from 40 to 2000 seats.
Cons: green eexecutives
Very fast pace working enironment maintaining multiple campaigns both inbound and outbound. Responsible for overall operations of call centre. Learned to multitask, outside of box thinking, working together with managers of all departments to achieve daily, weekly, monthly company goals.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun Workplace
Call Centre Representative (Current Employee), Toronto, ONSeptember 30, 2012
Pros: fixed schedule
Cons: odd hours, no choice of working hours.
Generally the atmosphere is cool, the wages are paid as per the actual working hours, means log-in on avaya system.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
work at a professional company
outbound calls agent (Former Employee), montreal quebecSeptember 13, 2012
Pros: free lunches
Cons: no cons
it was a great company, it helped learn a lot of things in customer service.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good hours, excellent supervisors
Sales Representative (Former Employee), Peterborough, ONAugust 27, 2012
Pros: laid back enviroment
Cons: changing shift times
I learned how to deal with people in a walks of life. Management was excellent and co-workers were amazing.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly Environment
Call Centre Agent (Current Employee), Toronto, ONAugust 15, 2012
Pros: free service
Cons: long hours
Fully concentrate on sales.To talk politely with the customer.Supervisors encourage us a lot for making sale.Give some keywords to attract the customer.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing co-workers
Customer Service Representative (Former Employee), Peterborough, ONAugust 14, 2012
Pros: co-workers always made me smile after bad calls
Cons: was very stressful
I had awesome supervisors and an amazing group of co-workers.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Workplace where one can have fun while working.
Call Center agent , Client Care Agent (Former Employee), Thunder Bay, ONAugust 13, 2012
Pros: job security
Cons: long hours
- A typical day at work was taking client care calls, resolving billing issues, and helping customers make other chances to their mobile phone account as well as minor troubleshooting
- I learned a lot about cell phones such as Apple, Android, Blackberry. Also learnt a lot about troubleshooting each kind of phones mentioned above. Moreover also learnt – more... a lot about how to calm upset customers as well as little up-sells of newer features and plans company would offer over the course of time. I learnt how to explain things in visual detail with my words as we were to help customers over the phone.
-Management was good. Our schedules were posted with 2 weeks notice. All supervisors were very helpful with work/non work related issues as day off and vacations.
- I don't think anything about work was hard. Anything is hard until learnt and practiced.
- At times having free lunch and games as well as meeting a lot of great people to work with was the most enjoyable part of the job. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Worked well with friendly co-workers
outbound customer care and inbound tech support (Former Employee), Peterborough , ONAugust 8, 2012
Pros: pizza days
Cons: management would sometimes be unprepared re: pertinent changes in customer discount information.
The day began with a pre-shift meeting to discuss current concerns, events , etc
While at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.

My co-workers were very helpful when I needed advice or assistance, and I returned in kind.

The – more... hardest part of the job was dealing with an irate customer

The most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Willing to learn and very sociable. Use to work under presure
Customer Service Representative (Former Employee), San SalvadorJuly 30, 2012
Pros: good salary
Cons: long work hours
My day starts at 4:00am, I got up and then I tavle 44 min to my work. Im currently working for a call center here in El Salvador: I work with canadiand and provide technical support for issues related to internet connections. I've learn a lot in my job and I also working Telecomunications engeneering, Im in 4th year. the hardest part of my job is that – more... sometimes we have lot of calls and is very tiring, but you get use to that and what I like the most in being helpfull to people in canada wich as a matter of fact I beleive is the best counto in the worl to live on – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
technical stuff
Technical Support Representative (Former Employee), philippinesJuly 30, 2012
Pros: incentives
Cons: accessibilty
great technical knowledge acquired from this company..fun people..great pay.. all are well provided.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast Paced, Call center
Customer Service REP/FLOOR MANAGER/VERIFIER (Current Employee), Toronto, ONJuly 21, 2012
Pros: good location.
Cons: not enough shifts..hours and or leads
Good job advancement opportunities ... typical day is just me making sure everything and everyone is working and there's no problems or issues on the working floor.. ive learned alot just by the amount of responsibilities they have given me .. Love my co workers they made it fun to come into to work everyday... everyone got along, hardest part of the – more... job , is seeing sum ones potential to do better with there required quota's and see them feel discouraged.. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun place with a pool table at work
Customer Service Representative (Former Employee), Montréal, QCJuly 17, 2012
Having a Pool table at work helps so much for integration as a new member, as well as taking a good break before going back to work.
However, the hardest part of the Job is to satisfy all the customers.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A friendly place and easy to adapt
Sales Travel Agent (Former Employee), CairoMay 29, 2012
I learned to be patient with old customer and others with limited intelligence.

My co-workers are very friendly and nice people.

The hardest part of my job is the timing, i was working over night shifts.

The work was really easy to understand, work life at the company is really easy.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great place
Customer Service Representative (Former Employee), Cornwall, ONMay 22, 2012
enjoy using problem solving skills on calls. didnt mind working the hours ( they constantly change)
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Teleperformance
Senior Customer Service Representative (Former Employee), Toronto, ONMay 14, 2012
This too was contract. I had a great manger but the environment wasn't safe or healthy. With previous telecommunication experience, I was able to sustain quotas and take on/assignment more senior responsibilities.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
day at Teleperformance
Customer Service Agent (Former Employee), Cairo, EgyptMay 8, 2012
Pros: exceptional experience
Cons: overnight shifts
I started my day receiving calls from many customers to book flights, cars or hotels; I too received calls for cancelling or for modifying any itinerary. i learned soft skills for the customers treatment, i got a training for the system of booking, cancellation and modification. The management was pretty good they helped us when we needed their help. – more... For my colleagues, they were super, they were cooperative and helpful. About the hardest part of the job, it was the high rate of calls we received especially for booked flight cancellation that took some time to can fulfill it. The most enjoyable part of that job was the system of booked flight cancellation that is called Sabre – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Creative workplace
Apple CPU Tier 1 Technical Support (Current Employee), Montréal, QCApril 30, 2012
8 hours work shift.
Excellent training related to Apple CPUs.

About Teleperformance

A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language – Read more