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Teleperformance
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2,457 reviews

Teleperformance Employer Reviews

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Willing to learn and very sociable. Use to work under presure
Customer Service Representative (Former Employee), San SalvadorJuly 30, 2012
Pros: good salary
Cons: long work hours
My day starts at 4:00am, I got up and then I tavle 44 min to my work. Im currently working for a call center here in El Salvador: I work with canadiand and provide technical support for issues related to internet connections. I've learn a lot in my job and I also working Telecomunications engeneering, Im in 4th year. the hardest part of my job is that – more... sometimes we have lot of calls and is very tiring, but you get use to that and what I like the most in being helpfull to people in canada wich as a matter of fact I beleive is the best counto in the worl to live on – less
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technical stuff
Technical Support Representative (Former Employee), philippinesJuly 30, 2012
Pros: incentives
Cons: accessibilty
great technical knowledge acquired from this company..fun people..great pay.. all are well provided.
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Fast Paced, Call center
Customer Service REP/FLOOR MANAGER/VERIFIER (Current Employee), Toronto, ONJuly 21, 2012
Pros: good location.
Cons: not enough shifts..hours and or leads
Good job advancement opportunities ... typical day is just me making sure everything and everyone is working and there's no problems or issues on the working floor.. ive learned alot just by the amount of responsibilities they have given me .. Love my co workers they made it fun to come into to work everyday... everyone got along, hardest part of the – more... job , is seeing sum ones potential to do better with there required quota's and see them feel discouraged.. – less
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fun place with a pool table at work
Customer Service Representative (Former Employee), Montréal, QCJuly 17, 2012
Having a Pool table at work helps so much for integration as a new member, as well as taking a good break before going back to work.
However, the hardest part of the Job is to satisfy all the customers.
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A friendly place and easy to adapt
Sales Travel Agent (Former Employee), CairoMay 29, 2012
I learned to be patient with old customer and others with limited intelligence.

My co-workers are very friendly and nice people.

The hardest part of my job is the timing, i was working over night shifts.

The work was really easy to understand, work life at the company is really easy.
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great place
Customer Service Representative (Former Employee), Cornwall, ONMay 22, 2012
enjoy using problem solving skills on calls. didnt mind working the hours ( they constantly change)
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Teleperformance
Senior Customer Service Representative (Former Employee), Toronto, ONMay 14, 2012
This too was contract. I had a great manger but the environment wasn't safe or healthy. With previous telecommunication experience, I was able to sustain quotas and take on/assignment more senior responsibilities.
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Productive and Creative workplace
Apple CPU Tier 1 Technical Support (Current Employee), Montréal, QCApril 30, 2012
8 hours work shift.
Excellent training related to Apple CPUs.
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productive work place
Customer Sales Representative Agent (Former Employee), Toronto, ONApril 24, 2012
Pros: stable hours
Cons: n/a
Stable hours in an environment where growth in company was easily attained.
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Encouraging and learning environment
Customer Service Representative (Former Employee), Toronto, ONApril 4, 2012
The company mainly work for Rogers communication. It has large number of staffs from different country of origin and language. They have good training facilities. It also has three different lunch room will pool to play as well. It is centrally located in toronto just minute walk from subway tranport facilities.
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Educational and fulfilling
CUSTOMER/TECHNICAL SUPPORT REPRESENTATIVE (Former Employee), PhilippinesSeptember 17, 2014
Pros: good salary
Cons: late night work hours
• VIRGIN MOBILE USA
• Taking inbound calls and assisting customers for activation of phone service, transferring of phone numbers, changing phone numbers, adding and removing plans and features, changing rate plans, processing payment via DEBIT/CREDIT CARD
• Performing Basic Trouble Shooting Steps

Enjoy the atmosphere of friendship and teamwork.
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Surprise on every call
Comcast Customer Service Rep (Current Employee), North Lauderdale, FLSeptember 17, 2014
Everyday at Teleperformance is very different. Our days really depends on the calls that you get. Sometimes the call flow is vey heavy other time its very slow and not really a lot of call. Being that I work for Comcast the calls are always different, sometime customers what to purchase service other time their have issues with their billing. Sometimes – more... the customers are very happy other time the customers are very upset. – less
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Good steady place to work, Perfect for first time job seekers.
Customer Service/Service Matter Expert (Former Employee), Edinburg, TXSeptember 17, 2014
I provided excellent customer service to Verizon Wireless customers and Comcast, I followed strict call sequencing procedures and always got high scores on my surveys and escalations, I also walked the floor to assist fellow agents with tough and escalated calls. I also helped-out the supervisor with other tasks and took calls and ensuring customers – more... were happy and satisfied. I was quickly promoted to a Service Matter Expert also known as "floor walker", which allowed me to assist the rest of the agents with questions, helped them utilize their tools and resources to resolve call issues. I also performed supervisory duties while in this position. – less
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Always hiring due to low pay,the work schedules and stat requirements to earn a bonus are ridiculous.
Customer Care Representative Sprint eChat (Current Employee), Boca Raton, FLSeptember 16, 2014
Pros: nice eating area in connected adjoining building.
Upon entering the building, employees have to go through security and metal detectors, you feel like you are a suspect.
Low pay, and you have to beg for overtime. Promised bonuses are nearly impossible to earn due to rigid stat requirements. It is a pay check, - that is really the only good thing I can say.
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Technical support
Technical support agent (Former Employee), Columbus, OHSeptember 16, 2014
Pros: work from home
Cons: extreme supervision
The company was a great place to work. I was able to work from home. However, due to medical conditions, now controlled by medication, i was not able to handle the stress at that time.
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productive
MICROSOFT TRAINING & DEVELOPMENT MANAGER (Current Employee), boca raton, flSeptember 15, 2014
This is a typical call center working environment. If you are familiar with call centers then there wont be any surprises.
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The job was great but, it didn't last.
CSR (Customer Service Representative) (Former Employee), Ogden, UTSeptember 14, 2014
Pros: allowed overtime, loved the work
Cons: management, opportunities for advancement
Working there was a typical call center experience. I was extremely interested in the project I was working on and loved the experience. I love technology and the internet so working with both was a dream come true for me. Sadly the project closed down and was removed. The best part of the job for me was being able to help other understand their purchase – more... and how to get our products to offer them the most for their money. – less
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dislike
Customer Service Representative (Current Employee), Shreveport, LASeptember 13, 2014
the job is a stressfull job depending on the account you are on and the one i'm on I wish I could go to a different acct.
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finish line
Customer Service Representative (Former Employee), Augusta, GASeptember 13, 2014
only thing i didn't like was the commission pay eveything and everybody else was great if they change to bas plus commission i would go back it was a reat experiance
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Streamlined productive workplace
Apple Tech Support (Former Employee), GatesheadSeptember 13, 2014
Lots of supporting documentation and training to help you settle into your job.

About Teleperformance

A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language – Read more