Pros: pizza days
Cons: management would sometimes be unprepared re: pertinent changes in customer discount information.
The day began with a pre-shift meeting to discuss current concerns, events , etc
While at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.
My co-workers were very helpful when I needed advice or assistance, and I returned in kind.
The hardest part of the job was dealing with an irate customer
The most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke