Teleperformance Employer Reviews

Hardest part of this job is the mixture of knowledge thats placed into a team setting. When in training; your trainer advises that out of the thirty thats in the room, five may only be there within six months; its not the greatest motivation. The training program is excellent but they don't prepare you for the constant call volume of back to back phone – more... calls, not having time to take a breath. Each call varies like all others from pleasant to being very down. If you don't have a strong background in customer service, dealing with these types of situations then this job isn't for you. The company expects great attendance and has high rewards for this. However if you have a family situation, health issue; they count it against you and your record, you will be immediately written up and be under review for missing the time for those occurrences.They've got a three strike rule if you make an error. Management is always changing, being let go, different leaders in place at different times. Teams are changed out every three weeks and a lot of people get different information and different directions. – less

a typical day at work was filled with numerous off the wall changes and procedures. supervisor gave little advice on how to meet overwheming demands. the hardest part of the job is being confronted with angry unfair customer but more importantly the lay off were daily every eventually gets fired for no reason.

Worst work experience of my life. The pay was bad the training did not teach you anything you needed to know to do your job (and it was 5 weeks!). Of the 21 that started training with us only 4 were left when I left after only 3 months. Now that says something about a company.

Poor place, poor hours, poor people that weren't happy to be there to begin with. Only thing I can say I learned is how to personally diagnose internet/phone issues. Other thing I learned is how little a management team can care about its employees.

MY CO-WOKERS AND SUPERVISOR ARE FUN TO WORK WITH BUT THIS IS NOT A "CAREER" PLACE TO WORK. THE PAY IS MINIMUM WAGE AND PAY RAISES ARE 25 CENTS PER YEAR. ALSO THERE IS FAVORITISM BEING SHOWED TOWARDS CERTAIN EMPLOYEES..THE CLIENT MY GROUP REPRESENTS (CPP NORTH AMERICA WHICH IS THE BIGGEST CLIENT AND THE COMPANY'S BIGGEST MONEY MAKER) ARE THE LEAST APPREICATED – more... AT TP. WE WORK THE HARDEST AND MAKE THE MONEY BUT WE ARE NOT SHOWN ANY APPRECIATION. ALSO IF THE CALL VOLUME IS LOW THEY WILL SEND YOU HOME EARLY AND YOU ONLY GET PAID FOR THE HOURS YOU WORK. IF YOU WERE SCHEDULED TO WORK 8 HOURS AND GET SENT HOME AFTER WORKING 2 HOURS YOU ARE ONLY PAID FOR 2 HOURS. – less

I loved this job, but it is not for everyone. One must have a tough interior to put up with the changes that occur at this establishment. AT&T changes what they want you to do every day, so adaptability is a must.

New skills learned, never a boring day, new experience added to the belt.

Was a great place to work. Some of the supervisors were unfair but other then that they treated their employees good.

A typical day involved processing orders for television, internet and phone services for Verizon. I learned how to multitask while answering customers questions over the phone.

The management was friendly and easy going. My co workers were great too.

The hardest part was learning the new systems. The most enjoyable part was being able to help a customer.

The job is very easy however the pay and management is not good at all. Management needs to be on one accord .. The pay is not good they restrict you on being able to progress within the company .

Answering calls, transfering calls, overrideing meds, helping customers find new doctors, send new well care cards out.

A typical day at work was surronded with positive attitudes and energy.
I learned how to deal with different attitudes each day.
I was managed by someone who worked with me anytime i needed help she was there to help.
My Co-workers kept a postive outlook on anything thrown at them.
The hardest part of that job was giving the customers all the information – more... they needed even if the system had a outage.
Mostly i enjoyed satisfying my customers exspectations above and beyound. – less

Teleperformace is a great environment if your interested in meeting a lot of different people, In addition to that great advancement opportunities. The only problem is not much job security.

Teleperformance Philippines is one of the leading companies in the BPO industry in the Philippines. Having said that, the company knows how to handle its employees well, and makes sure that its employees also experience activities such as Citizens of the World programs to enhance the employees personalities and appreciate what we have by giving back – more... to the needy.

The most enjoyable part of the job is the friendship that was created in the account as we are a small group and we treat each other as family. – less

Working for Teleperformance was alright. The employers are friendly. I enjoyed talking to them on lunch breaks and on our 10 minute breaks. I learned so much there. I learned how to talk more professionally and It taught me more about being a professional. The only thing that I didn't like about the job is that the customers would say the most disrespectful – more... things and hurtful things. I always remained calm to make sure I did my job correctly but still, I didn't like that. – less

assist clients with product issues as well as billing concerns, i learned how to troubleshoot equipment issues and help clients understand their bills, managed my time to get job done in a timely manner, got along well with my co-worker, we helped each other, the hard part of job was sitting for long periods of time, most enjoyable part of job was knowing – more... I was helping the clients. – less

Each day was very varied as you could never tell what the reason for the next call would be. It was important to leave any negative feelings behind and ensure that you answered each call with the same friendly and professional manner. It was important to have reasonably thick skin, as for osme customers this might have been their 4th call and their – more... query had still not been resolved.

I didnt feel like providing customer service was the most important thing in this job, although I always called a customer back if I said I would and spent time trying to resolve a problem instead of leaving notes on the account and expecting someone else to deal with the problem.

There was a fair amount of "passing the buck" being practiced, with departments who specialised in certain queries not taking calls and expecting you to deal with the problem. In addition, some floor walkers were very unhelpful and gave conflicting information about what a customer rep. could and could not do.

I enjoyed the team spirit within the group I trained with. Once out on the floor we remained close and always tried to help each other if someone was stuck or could not find the right information on their system. Some of the floor walkers and team leaders were also very friendly and really took the time tohelp you understand how to carry out a certain task or a short-cut to resolving a problem. – less

If an individual is trying to build some type of work history then teleperformance is a good place to start.

Providing answers and solutions to Customer inquires.
I learned new things about my customers everyday and handle their issues.
The management is great and willing to help their employees.
The co-workers is great and willing to work as a team.
The most enjoyable part of the job is making the customers happy.

The calls were rather difficult and so was management. They did however work around school which was great.