Teleperformance Employee Reviews

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Good Experience
Sales and Customer Service Representative (Former Employee) –  Toronto, ON13 May 2017
It was a fast-paced working environment but they provided excellent 6-weeks long training to ensure we were fully prepared for the position. The supervisors were also great and made it a positive environment to work in.
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Good work experience
Technical Support Agent (Current Employee) –  Toronto, ON11 May 2017
Great experience working here, great for learning how to deescalate situations with heated customers. The hours feel long, and the call volume is very sporadic. Had a few scheduling issues with multiple workers.
Cons
Long hours
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Teleperformance
Customer Service Representative (Former Employee) –  Toronto, ON3 May 2017
good job bad pay and hours, no flexibility. Worked there for a while, company moves as a team very friendly n welcoming. I enojoyed my time there would go back if the pay was better
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productive work environment while also fun by hosting potlucks from time to time and by embracing every culture.
Customer Service Representative (Current Employee) –  Toronto, ON27 April 2017
productive work environment while also fun by hosting potlucks from time to time and a multicultural workplace by embracing every culture restrictions and holidays.
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wonderful place to work
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Cornwall, ON26 April 2017
I liked it very much. I was there for five years. I loved the camadrie with coworkers. found the supervisors fair. Very good place. you were able to move up in company if desired
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productive and fun workplace
Supervisor, Backup Trainer (Current Employee) –  Toronto, ON23 April 2017
Very clean call center with many opportunities to grow and learn. The management team is very helpful and understanding and work well with others to make sure everything runs smoothly
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Productive Environment
Customer Service and Sales Representative (Former Employee) –  Toronto, ON22 April 2017
Problem-solving environment customers with multichannel live TV service that streamed over the internet. Good training. A friendly working atmosphere.Working hours reasonable, Management very considerate of personnel. Assistance to customers in Spanish and English language.
Pros
A friendly working atmosphere
Cons
Nothing specific worth mentioning
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Extremely Unorganized 3rd Party Call Center
Customer Service Representative (Former Employee) –  Toronto, ON20 April 2017
- very basic and unspecific training
- oblivious upper management
- premature supervisors
- late on delivering benefits
- very diverse environment in terms of age and ethnicity
- underwhelming wages
- very little communication between departments
- great people, terribly run company
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productive workplace
Customer Service Representative (Former Employee) –  Toronto, ON29 March 2017
client oriented, structured, good management, the only downside was the salaries for the production floor workers (Call center employees).safe work environment
Pros
free coffee
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Innovative and experimentative
Customer Sales Associate (Former Employee) –  Toronto, ON9 March 2017
A challenging, fast paced work culture with new experiences every single day with lots of customers from diverse backgrounds needing uniquely different things
Pros
free pizzas every wednesday
Cons
monotonous routine
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Good Job
Customer Service Representative (Current Employee) –  Toronto, ON6 March 2017
multicultural workplace.
Good work environment.
Supervisors are great.
Chance for advancement low.
Job description was not accurate.
Very restricting rules and poor tools for what the job requires.
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Stressfull work environment
Customer Service Advisor (Current Employee) –  Toronto, ON1 March 2017
No fun environment at work. Micro-managing each and every employee. No career advancement. Need to be politically correct to move forward. If you apply for internal jobs, they don't even give you feedback. Internal transfer is not possible to other department.
Pros
Benefits
Cons
rest are all disadvantages
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Too much work and little fun.
Quality Assurance Specialist (Former Employee) –  Montego Bay24 February 2017
listen to calls and grade them, keep calibration with agents, also with colleague. Too much calibration and little time to complete the amount of calls that you are required to complete per day
Pros
Good bus shuttle system
Cons
excessive stress
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Productive workplace.
Technical Support for VeriFone Petro (Current Employee) –  Toronto, ON16 February 2017
Most of the supervisors are very supportive.
Salary is too low when compared to the average salary for similar technical support profiles.
Pros
Easygoing frinedly colleagues on the floor. Neat and clean workstations.
Cons
Most of the time its very noisy and busy.
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Great place to learn about customer service
Call Centre Agent (Current Employee) –  Toronto, ON15 February 2017
Teleperformance is a solid outsourcing company that has consolidated processes for each campaign managed. It is a multicultural place and a great place to learn how to give a properly attention to every client.
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Prouctive and fun work place to work
Operations Supervisor (Current Employee) –  Toronto, ON7 February 2017
The office is located in a good part of the city. The building and Infrastructure are very good. The Management is accommodating and the work is great.

A good work life balance too. The only thing that needs to be worked on is the Remuneration. The per hour for agents is minimum and Supervisors is salary but is very very low. That is the only demotivating factor in Teleperformance,
Pros
Job Secuity
Cons
Low Pay
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long and repetitive shifts
Sales Representative (Former Employee) –  Thunder Bay, ON1 February 2017
you come in.. swipe your card.. put stuff in locker.. log into pc with your ids and passwords, hit a button on pc to take calls, answer calls to best of your knowledge..
hardest part. people not understanding what im trying to explain to them.. and not knowing some of the answers
most enjoyable, long lunch hours.. in downtown area . lot of places to eat..
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Enjoyable and friendly environment
Customer Service Representative (Former Employee) –  Montréal, QC24 January 2017
What was really enjoyable about Teleperformance was the attitude amongst coworkers. This also includes management because they didn't simply try to dictate, but got to know each worker on a personal level. This created a tighter bond and the ambiance at work made time pass by fast.
Pros
Gaming Room
Cons
Angry customers
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Teleperformance inbound or outbound calling
Customer Service Representative (Former Employee) –  Toronto, ON14 January 2017
I have been fortunate to work for Teleperformance for over two years. they are really big on excellent customer service. I am all about helping people. it is a good job but I found a lot of the tasks that I was doing to be very repetitive. they also had sales goals which can you make you feel pressure if you are not use to that kind of job.
Pros
helping customers with questions, and save money.
Cons
sales targets, pressure
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Great place to work
Customer care executive (Current Employee) –  A.B road,10 January 2017
Friendly nature, good management services, better co-ordinates and easy to mingle with colleagues and focus on provide good quality on work.
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Overall rating

3.6
Based on 13,474 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.3
Job Security/Advancement
3.3
Management
3.2
Culture
3.4