Teleperformance Employer Reviews

I learned to be patient with old customer and others with limited intelligence.

My co-workers are very friendly and nice people.

The hardest part of my job is the timing, i was working over night shifts.

The work was really easy to understand, work life at the company is really easy.

enjoy using problem solving skills on calls. didnt mind working the hours ( they constantly change)

This too was contract. I had a great manger but the environment wasn't safe or healthy. With previous telecommunication experience, I was able to sustain quotas and take on/assignment more senior responsibilities.

I started my day receiving calls from many customers to book flights, cars or hotels; I too received calls for cancelling or for modifying any itinerary. i learned soft skills for the customers treatment, i got a training for the system of booking, cancellation and modification. The management was pretty good they helped us when we needed their help. – more... For my colleagues, they were super, they were cooperative and helpful. About the hardest part of the job, it was the high rate of calls we received especially for booked flight cancellation that took some time to can fulfill it. The most enjoyable part of that job was the system of booked flight cancellation that is called Sabre – less

8 hours work shift.
Excellent training related to Apple CPUs.

Stable hours in an environment where growth in company was easily attained.

The company mainly work for Rogers communication. It has large number of staffs from different country of origin and language. They have good training facilities. It also has three different lunch room will pool to play as well. It is centrally located in toronto just minute walk from subway tranport facilities.

Typical day at work is as follows, answer calls, break and lunch. The management isnt so good. The pay is great. Things change at the drop of a hat.

My 1st day was very typical for me because i was unknown with my co workers. I learned lots of things like how to deal with a customer, how to satisfied the customer,how customer is important for us.Their was no hardest part of the job because every new responsibility helps me to learn something.

Atypical day at work can be stressful due to the high deman of customer being affected by netwrok vision process that affect customer services.

I learned how to master my computer skills, and I enjoyed being around coworkers. I believe the management was very incompetent, and a typical day at work was enjoyable but rough because of the upper management.

Typical day at work is answering phone calls about techinal support

the company overall wasn't a good company I wouldn't recommend anyone working there. Their was alot of favortism shown at this job. I loved working with the customers that I had on a daily basis is the only reason why I stayed at the company for 2 years. I can say I learned alot with different systems also how to manage a team of 20 agents

Work environment is standard. Management regarding scheduling needs improving dealing with work load that is unnecessary work load from poor scheduling isn't fair.

Not been given my ASR because of justable absences(surgery/health) isn't acceptable when other members of staff are been given the full 3% of there ASR because clearly very close to those – more... who approved the ASR's.

Teleperformance is a great place for improvement in the telecommunication industry the training for management is really good. – less

Management is a Joke!! They hold your job over your head!! There is always something new to say on the phone calls every week & you get told every week that if they burst 1 of your calls & you didn't say or offer the new thing for the week you get fired! The amount of floor support is ridiculous while the supervisors are sitting there watching you with – more... your hand in the air. Favoritism is all over the place! all in all its a great learning experience. – less

A typical day at work involves helping out advisors with any queries they have, and also involves taking escalated calls from customers, and trying to resolve any complaints they may have to the best of my ability. During my time as a Resolution Specialist I have learned to deal with a number of different situations and different people, and have learned – more... to adapt to try and help these people. I would say that the hardest part of my job is dealing with irate customers, and trying to help out with things that may be, at times, out of my control. The most enjoyable part of my job is when I resolve an issue for a customer and they are grateful for this, and also the relationships I have built up with advisors, management and co-workers alike. – less

I have grown with experience and knowledge and can't say any negative experience I've ever had with this position.

This position was a learning experience. I had to learn new computer programs and be able to multitask at it's fullest!

Co-workers were absolutely superb. The staff on the bottom rung of the ladder, which was almost everyone from the agents taking live calls, e-mail team, furniture team, customer care team, high level complaints team & the social media team, they were the reason you turned up for work each day. Everyone was very helpful and couldn't do enough for you. – more... The staff’s team spirit was very good and they were a pleasure to work with. Too many good qualified staff that need motivated to encourage them to move on to a decent employer who would appreciate their efforts. TP don’t care.

About the Management; nepotism rules ok. If you appeared confident, competent and capable you were not considered for any future advancement. The people who did manage to make any progress were able to do that because of their obsequious fawning. (Servile, sycophantic, flattering, toadying, unctuous & compliant) Almost 100 staff working for TP but contracted to House of Fraser, paid £6.19 p/h. TP paid just enough so that it was better than benefits but not enough that you could afford a pint most weekends. Low wages meant you were easily replaced by anyone else desperate for a wage. Management run the place on fear, being frightened to lose the only source of income you have is demoralising. The Quality person abuses her position by bullying agents she does not like. The worse thing is that the Management are aware of this and have allowed her to continue.

Hardest part of the job was not reacting when Managers were picking you out for a bit of abuse. – less

Enjoyed answering the phone and interacting with the customer. I've learned alot by working with the company. They keep family first and making sure you are well taking cared of in the work place.