Technical Support Representative (Former Employee) – National Capital Region – 6 December 2017
best part of the work is being able to aid the person the is in need of assistance it is very rewarding to the thought of giving the person clarity and understanding in the troubles that they are having. also hardest part of it is the process of calming down an irate customer
Thank you for the positive review. Our goal is to make sure our employees are equipped with enough knowledge so they can work effectively and provide excellent service to customers. Have a great day!
Job Work/Life Balance
Nice work environment
Customer Service Representative (Current Employee) – Montréal, QC – 17 July 2017
It is a very friendly work environment. The building is also well secured. It is at a convenient place, has a cafeteria, it is surrounded by restaurants and stores for employees who may want to eat elsewhere or need to go to convenience stores. The work itself is not too difficult but needs concentration.
Technical Service Representative (Former Employee) – Montréal, QC – 13 June 2017
Fun workplace with regular up-to-date training. Company takes pride in products and services from its clients. Nice introduction to Apple products and services. Nice environment, colleagues and superiors.
Technical Support Engineer (Former Employee) – Montréal, QC – 15 May 2017
The people employed are so corrupt and terrible. The pay is difficult to explain and the work culture is extremely robotic. No chances of advancement because the supervisor only makes 50 cents more. This company should not exist.
Sales and Customer Service Representative (Former Employee) – Toronto, ON – 13 May 2017
It was a fast-paced working environment but they provided excellent 6-weeks long training to ensure we were fully prepared for the position. The supervisors were also great and made it a positive environment to work in.
Technical Support Agent (Current Employee) – Toronto, ON – 11 May 2017
Great experience working here, great for learning how to deescalate situations with heated customers. The hours feel long, and the call volume is very sporadic. Had a few scheduling issues with multiple workers.
Customer Service and Sales Representative (Former Employee) – Toronto, ON – 22 April 2017
Problem-solving environment customers with multichannel live TV service that streamed over the internet. Good training. A friendly working atmosphere.Working hours reasonable, Management very considerate of personnel. Assistance to customers in Spanish and English language.
Customer Service Representative (Former Employee) – Toronto, ON – 20 April 2017
- very basic and unspecific training - oblivious upper management - premature supervisors - late on delivering benefits - very diverse environment in terms of age and ethnicity - underwhelming wages - very little communication between departments - great people, terribly run company