Workplace where one can have fun while working.
Call Center agent , Client Care Agent (Former Employee) – Thunder Bay, ON – 13 August 2012
- A typical day at work was taking client care calls, resolving billing issues, and helping customers make other chances to their mobile phone account as well as minor troubleshooting
- I learned a lot about cell phones such as Apple, Android, Blackberry. Also learnt a lot about troubleshooting each kind of phones mentioned above. Moreover also learnt a lot about how to calm upset customers as well as little up-sells of newer features and plans company would offer over the course of time. I learnt how to explain things in visual detail with my words as we were to help customers over the phone.
-Management was good. Our schedules were posted with 2 weeks notice. All supervisors were very helpful with work/non work related issues as day off and vacations.
- I don't think anything about work was hard. Anything is hard until learnt and practiced.
- At times having free lunch and games as well as meeting a lot of great people to work with was the most enjoyable part of the job.