Pros: nil; nothing positive except a small wage you could just live on
Cons: shifts; 8am - 4.30pm; 9.30am - 6.00pm; 11.30am - 8.00pm; 1.30pm - 10.00pm
Co-workers were absolutely superb. The staff on the bottom rung of the ladder, which was almost everyone from the agents taking live calls, e-mail team, furniture team, customer care team, high level complaints team & the social media team, they were the reason you turned up for work each day. Everyone was very helpful and couldn't do enough for you. – more... The staff’s team spirit was very good and they were a pleasure to work with. Too many good qualified staff that need motivated to encourage them to move on to a decent employer who would appreciate their efforts. TP don’t care.
About the Management; nepotism rules ok. If you appeared confident, competent and capable you were not considered for any future advancement. The people who did manage to make any progress were able to do that because of their obsequious fawning. (Servile, sycophantic, flattering, toadying, unctuous & compliant) Almost 100 staff working for TP but contracted to House of Fraser, paid £6.19 p/h. TP paid just enough so that it was better than benefits but not enough that you could afford a pint most weekends. Low wages meant you were easily replaced by anyone else desperate for a wage. Management run the place on fear, being frightened to lose the only source of income you have is demoralising. The Quality person abuses her position by bullying agents she does not like. The worse thing is that the Management are aware of this and have allowed her to continue.
Hardest part of the job was not reacting when Managers were picking you out for a bit of abuse. – less