Operator Agent (Former Employee) – Toronto, ON – 18 May 2016
You don't want to work at this company as they have the worst positions and treatment as an employee. The recruiter will tell you there are commissions and base on your sales you will make more money, but that isn't the case. while I was there I did about 35 sales a week and NO COMMISSION!! at all.. Only the team leaders and supervisors will get there share, and then we got the hours......
Customer Service Rep (Current Employee) – Toronto, ON – 13 May 2016
Worse place l ever worked most unprofessional people l have ever worked with.Management sucks they let some people do whatever they want. I wouldn't, ' trust that place if l was a client people hide their phones in boots cups pockets wherever they can.
CSR (Current Employee) – Montreal-est, QC – 23 April 2016
I would not recommend working at Teleperformance to my worst enemy (okat, maybe only to them).
The wages are low and the promise of bonuses and advancement is a joke. They rarely promote from within and the management/higher ups do the minimal work possible to get by without too many complaints. If you are able to get along with management, be prepared to kiss butt constantly, otherwise you'll find yourself with a file of action forms and coachings.
There is internal bullying and harassment that takes place on the floor daily, all of which is ignored unless you threaten to contact the Normes de Travail.
The washrooms are constantly disgusting, there is very minimal maintenance of the work stations, and most computers are either too slow to complete tasks efficiently, or they are just left broken on the desks.
This is a dispicable office and a poisonous environment. Terry should be ASHAMED that he allows this branch to remain open.
Close to metro, grocery stores and restaurants near by, some cool people.
It started great. On training everything was good but on the floor it was completely different. After 2 supervisors left there was no one who could support you. The manager and the newly hired supervisors will only refer you to senior agents since they have no knowledge of the customer service. Saw no possibility of a raise even if I was raised to a higher position with more responsibilities and salary stayed the same 12.50$/hr.
Customer Service Representative (Former Employee) – Toronto, ON – 19 April 2016
A typical day at teleperformance would be to assist customers with the understanding of their phone bill, add phone features that customers would order. Provide information regarding new information and plans
Great co workers to work with, company was on first stages of development so we all were learning at the same time
Customer Service Advisor (Former Employee) – Toronto, ON – 18 April 2016
I worked on Inbound calls, it was great talking to different people and been able to help them solve their issues over the phone. Great helpful co workers to work with, company was on first stages of development so we all were learning at the same time. Friendly environment. Excellent benefits. Rotating shifts were not suitable sometimes for me.
Great people to work with, excellent benefits, training, good environment
Weekend work. I rather working long hours during the week but weekends were tough
Sales Rep (Former Employee) – Toronto, ON – 17 April 2016
at work surrounded by co-workers its a fun day, but they lack communication from the boss to the agents. that left us with a big gap. they managers did not understand or take the agents opinions on matters when we are the ones that dealt with the customers first hand.
Close to home was a benefit, and they did provide SOME benefits but overall it was not a happy experience.
Customer Service Representative (Former Employee) – Thunder Bay, ON – 1 April 2016
Overall, not a pleasant place to work. Work environment was not overly good.Constantly changing expectations, some times day to day changes. The hardest part of the job was not in the customer service but in dealing with Managements constantly changing of expectations, sometime daily. Co-Workers were great, Being with them was the only enjoyable part of my work day. Co-operation with co-workers was one thing I took away from there. I learned valuable lessons in teamwork.
Customer Service Representative (Former Employee) – Thunder Bay, ON – 16 March 2016
A typical day at work was outbound and inbound calls dealing with car dealership customer appointments;June Ontario voting; Post office stamp change reminders; and cell phone company answering customer questions.
I learned that there is always a co-worker that can help when needed answers from others can provide better job performance.
Management does great work in working with employees and other staff
My co-workers are much needed to get the work completed.
Hardest part of the job was to hear another co-worker is experiencing struggles and kept quiet about their situation for the sake of keeping their job
Easiest part of the job with chatting it up with co-workers who provided help/information to make work less complicated.
Customer Service Representative (Current Employee) – Toronto, ON – 14 March 2016
I enjoy working here. good company to grow with. People are very friendly. learned objection handling. hardest part of the job is that sometimes we get arrogant customers. most enjoyable time is the training time.
Customer Support Specialist/Advisor (Current Employee) – Toronto, ON – 6 March 2016
Challenging and opportunity to grow, nice coworkers, variable and flexible shifts, full/part time available, different business area to work with. Well managed software's so to fast and easy searching of information.
Unilngual Customer Service Representative (Former Employee) – Montréal, QC – 26 February 2016
I was a new hire and for a few weeks (I won't tell you how long), the trainer never gave me a job. Teleperformance has shown me the kind or class of people they want. They encourage favoritism and it is an elitist company!
Internal job opportunities, good entry-level (if you're a favorite)
Their trainers treat new hires unfairly! Warning, DO NOT apply here!!
Customer Service Representative (Former Employee) – Toronto, ON – 17 February 2016
I enjoyed working here, the salary was ok and benefits were good. The potential for growth is likely. I however believe management is poor needs a lot of improvement work on how they handle situations, especially with employees.
Recruiter (Former Employee) – Toronto, ON – 9 February 2016
Very challenging at the same time fun filled work environment. Provide excellent career advancement opportunities. Its multi cultural work force provides an exceptional experience in making friends and a stress free work environment.