Teleperformance Employee Reviews

Found 240 reviews matching the search
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Very Flawed Company
Customer Service Representative (Former Employee) –  Montréal, QC14 November 2016
-The scheduling is very un-helpful to the representative.
-The salary is very low for the job.
-The job security is stable, but their policies are quite flawed which may cause dismissal for a very questionable reason. In terms of advancement the management shows major favoritism so no matter what your work ethic, if you're friends with management you will advance in the company.
-The culture of the company is very questionable as there is no real company culture to abide by.
Pros
The people you meet as their are all kinds of different people.
Cons
Low pay, favoritism, flawed policies.
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Various experiences in customer service and sales
Customer Service Associate (Former Employee) –  Montréal, QC1 November 2016
Great place to start if inexperienced in customer service !! Outsourcing work for Bell Express Vu and Sympatico !! Had opportunity to work with reps from Bell !!
Pros
Enthusiastic supervision
Cons
No real chance for advancement
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Horrible workplace. Don't go there.
Customer Service Representative (Former Employee) –  Toronto, ON16 October 2016
Management and supervisors are very rude. There is discrimination against older workers. They do not care about employees. There should be an investigation by the Ontario Human Rights Commission on this company. It is horrible.
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job is not secured here
Call Center Executive (Former Employee) –  Toronto, ON4 October 2016
My coworkers are great but job is not secured here. Since im new in Canada im working here. This job admits me to mix with different cultural people.
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Environnement de travail productif et agréable mais horaire non-regulier
Agent au service à la clientèle (centre d'appels) (Former Employee) –  Montréal, QC4 October 2016
Donc , un horaire régulier est très important pour moi . Je recherche aussi d'avoir un salaire plus élevé . Mais biensur que l'environnement de travail est productif et agréable , les autres agents et les superviseurs sont chaleureux .
Pros
environnement agréable
Cons
Horaire non-régulier
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Productive and fun work place
Bilingual Client service representative (Former Employee) –  Montréal, QC26 September 2016
Great company to work for with a lots of potential for grow, organized and team work is excellent. I have been working for teleperformance for about two years, i had a great experience in customer service, and dealing with clients.
Pros
flexeible schedule
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producttive
Customer Service Representative CSR (Current Employee) –  Toronto, ON25 September 2016
typical day at work
co workers aare very friendly and kind and easy to talk to
learned alot bout my co workers and dealt with different races and cultures and different personalities
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regular day
call centre agent (Current Employee) –  Montréal, QC17 September 2016
This is a great job in the sense that there is a lot to learn and everyday is a new task. I have learned a lot and always am learning. The only down part is that the wages are not enough based on experience etc.
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One of tge wirst place in toronto to work
Customer Service Representative (Former Employee) –  Toronto, ON13 September 2016
Terrible place to work.
Unprofessional atmosphere. .no room for advancement...don't waste your time.
Place for your first job..terrible..
Pros
None
Cons
Terrible place
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Typical day
Customer service (Current Employee) –  Montréal, QC12 September 2016
Working at the call center with different ethnicity and different campaign, gives you the feel of really being in a customer service environment. The interactions between agents, and the welcoming feelings really make you feel at home.
Pros
flexible scheduling
Cons
none
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Salaire / avantages sociaux
Chargé de Qualité (Current Employee) –  Tunis12 September 2016
Un assez bon salaire et des avantages sociaux assez bon.
Pas de possibilités d’évolution de carrière.
Un assez bon équilibre de vie professionnelle & personnelle.
Pros
Transport
Cons
Evolution
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Productive and full good experience
Technical Support Specialist (Former Employee) –  Toronto, ON9 September 2016
Everyone is so positive, even though you didn't an issue very well, they will always motivate you. Supervisor are approachable when you needed help. Good working environment and best Technical support experience
Pros
paid lunch
Cons
long calls
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not a good workplace
Customer Service Specialist (Former Employee) –  Toronto, ON9 September 2016
the management at this facility do not care about their employees as much as they try to portray. employees have no job security and high turnover rate
Pros
people
Cons
management
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worst job ever
Customer Service Representative (Former Employee) –  Toronto, ON9 September 2016
I hated this job they treated me so bad and it was a simple task to do when I worked at this call center I was going thru a rough patch in my life and they never helped me threw my timing of need
Pros
paid lunches
Cons
long hours
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Comfortable
CUSTOMER CARE SPECIALIST / ECOMMERCE AGENT (Current Employee) –  Montréal, QC7 September 2016
Good place to start your career. it was nice . there is help when you need it. but the management can do better. Long hours . slow way to go up the management ladder
Pros
Over time
Cons
Minimum wage
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L'environnement de travail est agréable
Conseiller technique (Former Employee) –  Tunis28 August 2016
C'est presque impossible d'évaluer
10 heures de travail par jour
Courtes pauses
Pros
Ticket restaurant
Cons
Courtes pauses / 10 heures de travail/jour
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Permanent training, bonus and friendly people
Bilingual Inside Sales Representative (Former Employee) –  Toronto, ON24 August 2016
It's good because the supervisors are always helping you to improve your skills
They have montly bonus
The environment is good, the people are very friendly
Pros
Salary for bilingual people
Cons
Schedule
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Great place to work
Subject matter Expert (SME) (Current Employee) –  Toronto, ON22 August 2016
Great place to work and has lot of scope to grow professionally. Good management and an awesome work environment. Good break through for new immigrants.
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nice place to work
rather not say (Former Employee) –  Montréal, QC17 August 2016
I worked at TP for a little over a year. I took advantage of every overtime hour that I could. The job itself is a great place to start and depending on your attitude you really can advance in the company. they have great incentives like bonuses for your work, yes it has some qualifications for you to get the bonus but you get what you put out. If you are looking for work this is the place to start just be sure to stay away from the miserable employees(you will notice them the complainers) and away from the drama and you will do great.
Pros
Bonuses
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provided good customer service
Customer Service Representative (Current Employee) –  Trenton, ON19 July 2016
the company is very good to begin new career and have the work experience, very high call volume as a call center , training classes provided and organized.
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Overall rating

3.6
Based on 11,036 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.3
Job Security/Advancement
3.3
Management
3.2
Culture
3.5