Teleperformance Employer Reviews

Coached representatives in improving sales and achieving high sales results.
Resolve customer’s issues while reviewing and explaining bills.
Assisting customers choose Rogers over other competitors.

We talked with friends during break time. At first, the worked seemed so hard that you have to spend time searching the details which the customers wanted to it. Well, job was good so far. It trained you to become fast learner and doer. I learned how to catch up time. Our heads or mentors were trying to impart what they learned from their previous experience – more... when they were like us. I couldn't say bad things to co-workers since they were good enough. They possessed a good behavior towards other employee they have worked with. The hardest part of the job was when a customer yelling at you because something happened to his unit or something related to device that which the other agent haven't solve the problem he had. When we had the a party with friends and new workmates, we're so very glad to have that kind of gathering. – less

worked with ppl in person daily learned to open and close store without staff got along with co workers the hardest thing was to be standing for 8 hours a day but otherwise the overall it was a great learning experience!

hardest part of the job was to sale to clients at the end of the month, but was still able to do it just had to deal with alot of ignorance

The job isn't bad, but the management is lacking. The computers are very slow, sometimes makes it impossible to do the job. Other then that, it isn't a bad place to work.

I love going at work everyday. I am very much motivated because of the work environment and of course the job that I am doing. I love testing and I knew from the bottom of my heart, this is the career path that I would like to take. I would like to become successful in this chosen field. The management are very cooperative together with my co-workers. – more... We see to it that everything is going on well. The good working environment plays a really important role in enabling us to enjoy our work. Everyone is helping. Testing is a very enjoyable job, I love tracking defects/errors especially when it gets resolved. The hardest part of it is when there's a new functionality and then you start from the scratch but when it gets to the production for release and ready to use, you'll be very proud. – less

My typical day at work was easy, lay back, and friendly.
They was very welcoming I got along with all my co-workers.
I really did not have a part time job that I could not handled the work was easy and very understanding to me.
I enjoy all my part-time jobs I loved working and I learned a lot.

Responsable of a team , I supervise and delegate responsibilities to calculate the salary of 7000 employee of a call center "teleperformance"

Very fast pace working enironment maintaining multiple campaigns both inbound and outbound. Responsible for overall operations of call centre. Learned to multitask, outside of box thinking, working together with managers of all departments to achieve daily, weekly, monthly company goals.

Generally the atmosphere is cool, the wages are paid as per the actual working hours, means log-in on avaya system.

it was a great company, it helped learn a lot of things in customer service.

I learned how to deal with people in a walks of life. Management was excellent and co-workers were amazing.

Fully concentrate on sales.To talk politely with the customer.Supervisors encourage us a lot for making sale.Give some keywords to attract the customer.

I had awesome supervisors and an amazing group of co-workers.

- A typical day at work was taking client care calls, resolving billing issues, and helping customers make other chances to their mobile phone account as well as minor troubleshooting
- I learned a lot about cell phones such as Apple, Android, Blackberry. Also learnt a lot about troubleshooting each kind of phones mentioned above. Moreover also learnt – more... a lot about how to calm upset customers as well as little up-sells of newer features and plans company would offer over the course of time. I learnt how to explain things in visual detail with my words as we were to help customers over the phone.
-Management was good. Our schedules were posted with 2 weeks notice. All supervisors were very helpful with work/non work related issues as day off and vacations.
- I don't think anything about work was hard. Anything is hard until learnt and practiced.
- At times having free lunch and games as well as meeting a lot of great people to work with was the most enjoyable part of the job. – less

The day began with a pre-shift meeting to discuss current concerns, events , etc
While at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.

My co-workers were very helpful when I needed advice or assistance, and I returned in kind.

The – more... hardest part of the job was dealing with an irate customer

The most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke – less

My day starts at 4:00am, I got up and then I tavle 44 min to my work. Im currently working for a call center here in El Salvador: I work with canadiand and provide technical support for issues related to internet connections. I've learn a lot in my job and I also working Telecomunications engeneering, Im in 4th year. the hardest part of my job is that – more... sometimes we have lot of calls and is very tiring, but you get use to that and what I like the most in being helpfull to people in canada wich as a matter of fact I beleive is the best counto in the worl to live on – less

great technical knowledge acquired from this company..fun people..great pay.. all are well provided.

Good job advancement opportunities ... typical day is just me making sure everything and everyone is working and there's no problems or issues on the working floor.. ive learned alot just by the amount of responsibilities they have given me .. Love my co workers they made it fun to come into to work everyday... everyone got along, hardest part of the – more... job , is seeing sum ones potential to do better with there required quota's and see them feel discouraged.. – less

Having a Pool table at work helps so much for integration as a new member, as well as taking a good break before going back to work.
However, the hardest part of the Job is to satisfy all the customers.