Teleperformance Employee Reviews in Canada

Found 170 reviews matching the search
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Poor leadership, bad attitudes, bad pay, poor hours
Supervisor (Former Employee) –  Toronto, ONMarch 28, 2016
I worked with this company for three months. It seemed like leadership there was looking for opportunities to be hostile with their employees. A very poisonous atmosphere.
Pros
You can quit
Cons
Abuse
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motivating team members
Ios technical support (Former Employee) –  Montreal-est, QCFebruary 5, 2016
great place to work, learned how to troubleshoot technical problems ft ios devices, co workers were supportive and motivating. hardest part of the job would be to have the client understand that the steps you are taking re to help
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Not great job but it is OK
Customer service and Technical Support (Former Employee) –  Toronto, ONMarch 27, 2016
you can work there until you find a good job, the managments and supreviors are not qulifed.
three different shifts, it is good to have the morining shifts
Pros
easy money
Cons
no proficinal
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Productive Place to work with pool tables and daily activities
Customer Service and Sales Representative (Current Employee) –  Toronto, ONOctober 27, 2015
-A typical day includes talking to clients about the product, customer service works and ensuring that they enjoy the product they are about to get.

-I have learned to be patient and understand that the customer is always right and delivering high quality works is a win win strategy.

-The hardest part of the job is when the app crushes and the customers call and are unhappy with the service. Having to De-escalate the call can be very difficult.

-The most enjoyable part of the job is the daily activities such as dice rolling for highest points, lunch specials, gift cards etc.
Pros
Pot luck and free lunches
Cons
long hours and low pay
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it is a fun and productive place to work
Customer Service Representative (Current Employee) –  Montréal, QCJanuary 3, 2016
It is a fun and productive place to work. Hours are flexible and colleagues are super nice. The culture of the organization is not too mechanistic, it is more organic. The company response well with the changing environment.
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Good
Technical Support Specialist (Current Employee) –  Toronto, ONApril 26, 2016
Good
its good to work here for the time.
also there are much options here in multiple fields to gain experience
and no worries about the shift. Much good benifits than the previous one.
Pros
Events
Cons
none
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Good Workplace not flexible though
Bilingual English-Hindu/Urdu Customer Service (Former Employee) –  Toronto, ONFebruary 7, 2016
Good Workplace not flexible though overall learned alot about the job and was happy to be a part of a company life changing experience
Pros
relaxed environment
Cons
no flexibility
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Worst Job Ever!
CSR (Current Employee) –  Montreal-est, QCApril 23, 2016
I would not recommend working at Teleperformance to my worst enemy (okat, maybe only to them).

The wages are low and the promise of bonuses and advancement is a joke. They rarely promote from within and the management/higher ups do the minimal work possible to get by without too many complaints. If you are able to get along with management, be prepared to kiss butt constantly, otherwise you'll find yourself with a file of action forms and coachings.

There is internal bullying and harassment that takes place on the floor daily, all of which is ignored unless you threaten to contact the Normes de Travail.

The washrooms are constantly disgusting, there is very minimal maintenance of the work stations, and most computers are either too slow to complete tasks efficiently, or they are just left broken on the desks.

This is a dispicable office and a poisonous environment. Terry should be ASHAMED that he allows this branch to remain open.
Pros
Close to metro, grocery stores and restaurants near by, some cool people.
Cons
Wages, management, ammenities, atmosphere, EVERYTHING!
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Equal Opportunity Employer & a Fun and Open work Environment
Operations Supervisor (Current Employee) –  Toronto, ONSeptember 30, 2015
As with all call centres, the work is very demanding but the difference with Teleperformnace is that they are big on the development of the employee. It's more than just the grind with this company. They have programmes and systems in place that sees to the development of all employees and they promote upward movement from within.

Its a fun environment to work in with various activities to increase employee satisfaction.
Pros
On the job improvement programmes, centred on employee development, equal opportunity employeer
Cons
Long hours, odd shifts, salary (everyone could do with more money right :D)
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Not well organised
Customer Service Agent and Sales Representative (Current Employee) –  Montréal, QCOctober 2, 2015
You cannot view your work schedule outside of the office, there is no raise, and no transfers from a campain to another. The Human Resources won't help you with the schedule issues. Supervisors ar not trained enough. Lot of technical difficulties with the system and with the computers. Paid training, not minimum rate.
Pros
1 month trainning paid
Cons
Schedule issues
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Great atmospher to work in
Receptionist (Former Employee) –  Toronto, ONJanuary 13, 2016
I learned how to better my craft, I learned to to not let anyone walk over me, to stand up for what I belive in.
They helped better my customer service skill while I was working there
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use to be
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Toronto, ONFebruary 10, 2016
no reviews use to like working there until hours was cut and started a full time position ended up part time work nothing more to say
Pros
nope
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Very productive and fun workplace with a pool table in the lunch room -
Call Centre Agent (Current Employee) –  Toronto, ONNovember 11, 2015
Fun work place with supportive management, well trained on going basis a place to grow within the company, great incentives
Pros
A lot monetary incentives as well as free food.
Cons
Long hours
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Too much emphasis on sales
Customer Service Representative (Former Employee) –  Cornwall, ONDecember 9, 2015
Bell TV customer service representative, too much emphasis placed on sales though most of the clients we interacted with were displeased with the service
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Great place to start your career in customer service !!
Customer Service (Former Employee) –  Montréal, QCAugust 11, 2015
As this is an outsource company -you learn to adapt to new campaigns as well as use different types of software !! Worked on bell campaign ,help train others, Save the children and help desk !! Worked with a lot of wonderful supervisors and had no issue with managemant !!
Pros
Meeting people with different cultures, learn a lot about different software and being adaptable !!
Cons
When you do not fall into a clic - hard to get advancement opportunities !!
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OK place to work
Apple Technical Support (Former Employee) –  Montréal, QCJanuary 7, 2016
the job is simple, co workers are great and friendly, management needs some improvement. They also provide room to grow which is great.
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comfortable but not professional
Customer care and Technical support (Former Employee) –  Toronto, ONDecember 3, 2015
It is easy money but not long carrier, you will find multi cultures and you will enjoy that.

the management not professional but helpful
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television
Bilingual Sales-Customer Service Representative (Former Employee) –  canada montrealNovember 10, 2015
 Managed sales transactions for the cell phone provider Bell Mobilité
 Provided customer service for the dish network company Bell Express Vu
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Good Company - has some opportunities.
Call Centre Manager (Current Employee) –  Toronto, ONSeptember 19, 2015
Located DT Toronto, great staff, but has some fundamental opportunities that need to be worked on.
When addressed it will be a better place to work at.
Pros
Great Staff
Cons
Need to get with the times
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Satisfactory work environment.
Live Chat Associate- Home Depot Canada (Former Employee) –  Montréal, QCSeptember 11, 2015
It was a decent place to work, with good employees. Supervisors however, were disorganized and disrespectful. Pay also did not match the work load that was expected of employees.
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Overall rating

3.6
Based on 7,077 reviews
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