Great place to start your career in customer service !!
Customer Service (Former Employee) – Montréal, QC – August 11, 2015
As this is an outsource company -you learn to adapt to new campaigns as well as use different types of software !! Worked on bell campaign ,help train others, Save the children and help desk !! Worked with a lot of wonderful supervisors and had no issue with managemant !!
Meeting people with different cultures, learn a lot about different software and being adaptable !!
When you do not fall into a clic - hard to get advancement opportunities !!
Customer Service Representative (Current Employee) – Montréal, QC – January 3, 2016
It is a fun and productive place to work. Hours are flexible and colleagues are super nice. The culture of the organization is not too mechanistic, it is more organic. The company response well with the changing environment.
Customer Service Rep (Current Employee) – Toronto, ON – May 13, 2016
Worse place l ever worked most unprofessional people l have ever worked with.Management sucks they let some people do whatever they want. I wouldn't, ' trust that place if l was a client people hide their phones in boots cups pockets wherever they can.
Agent (Current Employee) – Montréal, QC – June 29, 2016
I work 9 : 00 to 5 : 00 Monday through Friday. Because July 1st is on friday this year I am off work this day. Now they are forcing me to come into work on Saturday which is my day off. Some holiday for me !! Not employee friendly !
Unilngual Customer Service Representative (Former Employee) – Montréal, QC – February 26, 2016
I was a new hire and for a few weeks (I won't tell you how long), the trainer never gave me a job. Teleperformance has shown me the kind or class of people they want. They encourage favoritism and it is an elitist company!
Internal job opportunities, good entry-level (if you're a favorite)
Their trainers treat new hires unfairly! Warning, DO NOT apply here!!
Customer Service Rep (Current Employee) – Toronto, ON – May 19, 2016
Everything is good at this place of work, learned how to help the customer, resolving issues in both languages (Spanish and English) work with a co-workers is amazing, hard part of job are the schedules.
Sales Associate (Current Employee) – Toronto, ON – May 31, 2016
Pros Great for getting call centre experience Good training, fast paced environment, meet interesting people Cons Benefits not great. Schedule not flexible,pay is horrible with the amount of work we have to do
Customer Service Representative (Former Employee) – Toronto, ON – April 19, 2016
A typical day at teleperformance would be to assist customers with the understanding of their phone bill, add phone features that customers would order. Provide information regarding new information and plans
Sales Rep (Former Employee) – Toronto, ON – April 17, 2016
at work surrounded by co-workers its a fun day, but they lack communication from the boss to the agents. that left us with a big gap. they managers did not understand or take the agents opinions on matters when we are the ones that dealt with the customers first hand.
Customer Service Representative (Current Employee) – Toronto, ON – March 14, 2016
I enjoy working here. good company to grow with. People are very friendly. learned objection handling. hardest part of the job is that sometimes we get arrogant customers. most enjoyable time is the training time.