Teleperformance Employee Reviews in Canada

Found 179 reviews matching the search
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Multicultural friendly work environment
Recruiter (Former Employee) –  Toronto, ONFebruary 9, 2016
Very challenging at the same time fun filled work environment. Provide excellent career advancement opportunities. Its multi cultural work force provides an exceptional experience in making friends and a stress free work environment.
Pros
Easy access
Cons
No parking space
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provided good customer service
Customer Service Representative (Current Employee) –  Trenton, ONJuly 19, 2016
the company is very good to begin new career and have the work experience, very high call volume as a call center , training classes provided and organized.
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Friendly Environment,
IT Deskop/Technical Support (Former Employee) –  Toronto, ONJune 10, 2016
Friendly Environment, Recommend people to join to grow their career.

Opportunity to Grow and certification.

Actively involvement with employees.
Cons
Flexible Hours
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Poor leadership, bad attitudes, bad pay, poor hours
Supervisor (Former Employee) –  Toronto, ONMarch 28, 2016
I worked with this company for three months. It seemed like leadership there was looking for opportunities to be hostile with their employees. A very poisonous atmosphere.
Pros
You can quit
Cons
Abuse
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Few things change would make it better
SOCIAL MEDIA ADVISOR (Current Employee) –  Toronto, ONMay 24, 2016
Over all not a bad company, if salary is good. There are many campaigns in the company but they select you for the campaign and you cannot choose it for your self
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Good
Technical Support Specialist (Current Employee) –  Toronto, ONApril 26, 2016
Good
its good to work here for the time.
also there are much options here in multiple fields to gain experience
and no worries about the shift. Much good benifits than the previous one.
Pros
Events
Cons
none
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Good company to work with
Customer Service Representative (Former Employee) –  Toronto, ONFebruary 17, 2016
I enjoyed working here, the salary was ok and benefits were good. The potential for growth is likely. I however believe management is poor needs a lot of improvement work on how they handle situations, especially with employees.
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Worst Job Ever!
CSR (Current Employee) –  Montreal-est, QCApril 23, 2016
I would not recommend working at Teleperformance to my worst enemy (okat, maybe only to them).

The wages are low and the promise of bonuses and advancement is a joke. They rarely promote from within and the management/higher ups do the minimal work possible to get by without too many complaints. If you are able to get along with management, be prepared to kiss butt constantly, otherwise you'll find yourself with a file of action forms and coachings.

There is internal bullying and harassment that takes place on the floor daily, all of which is ignored unless you threaten to contact the Normes de Travail.

The washrooms are constantly disgusting, there is very minimal maintenance of the work stations, and most computers are either too slow to complete tasks efficiently, or they are just left broken on the desks.

This is a dispicable office and a poisonous environment. Terry should be ASHAMED that he allows this branch to remain open.
Pros
Close to metro, grocery stores and restaurants near by, some cool people.
Cons
Wages, management, ammenities, atmosphere, EVERYTHING!
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Not great job but it is OK
Customer service and Technical Support (Former Employee) –  Toronto, ONMarch 27, 2016
you can work there until you find a good job, the managments and supreviors are not qulifed.
three different shifts, it is good to have the morining shifts
Pros
easy money
Cons
no proficinal
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Easy Money, but not professional
Customer Service Representative (Former Employee) –  Toronto, ONFebruary 23, 2016
It is a calling centre job, it is easy and the payment is good, but the supervisor not qualified and not professional.
It has many different shifts, clean place, funny environment
Pros
Easy moeny
Cons
None professional
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Ok as a transitional job
Customer service representative (Former Employee) –  Montréal, QCDecember 16, 2015
Depending on the department you work in, it can be enjoyable or not. I learned a lot of things about e-commerce and the products. I would stay away from the customer complaints dept if you don't want to depress. Other depts are ok.Pay could be better for the job.
Pros
Relaxed atmosphere, friendly colleagues
Cons
30 min lunch, breaks at strange times
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motivating team members
Ios technical support (Former Employee) –  Montreal-est, QCFebruary 5, 2016
great place to work, learned how to troubleshoot technical problems ft ios devices, co workers were supportive and motivating. hardest part of the job would be to have the client understand that the steps you are taking re to help
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Good Workplace not flexible though
Bilingual English-Hindu/Urdu Customer Service (Former Employee) –  Toronto, ONFebruary 7, 2016
Good Workplace not flexible though overall learned alot about the job and was happy to be a part of a company life changing experience
Pros
relaxed environment
Cons
no flexibility
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Poorly organized. Only for the desperate.
customer service (Current Employee) –  Montréal, QCNovember 5, 2015
I am a current employee and have been here for three months. The supervisors and managers barely have a clue what is going on. The scheduling is a joke, and no one in management cares about the employees enough to help them. It is just above minimum wage-- they boast about benefits, bonuses, and activities, but I haven't seen any of this. It's fine if you just show up, do your job, and leave, but do not be fooled into thinking you are anything more than a number at this place.
Pros
close to metro and bus
Cons
no organization, no compassion, just a number
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it is a fun and productive place to work
Customer Service Representative (Current Employee) –  Montréal, QCJanuary 3, 2016
It is a fun and productive place to work. Hours are flexible and colleagues are super nice. The culture of the organization is not too mechanistic, it is more organic. The company response well with the changing environment.
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Productive Place to work with pool tables and daily activities
Customer Service and Sales Representative (Current Employee) –  Toronto, ONOctober 27, 2015
-A typical day includes talking to clients about the product, customer service works and ensuring that they enjoy the product they are about to get.

-I have learned to be patient and understand that the customer is always right and delivering high quality works is a win win strategy.

-The hardest part of the job is when the app crushes and the customers call and are unhappy with the service. Having to De-escalate the call can be very difficult.

-The most enjoyable part of the job is the daily activities such as dice rolling for highest points, lunch specials, gift cards etc.
Pros
Pot luck and free lunches
Cons
long hours and low pay
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Equal Opportunity Employer & a Fun and Open work Environment
Operations Supervisor (Current Employee) –  Toronto, ONSeptember 30, 2015
As with all call centres, the work is very demanding but the difference with Teleperformnace is that they are big on the development of the employee. It's more than just the grind with this company. They have programmes and systems in place that sees to the development of all employees and they promote upward movement from within.

Its a fun environment to work in with various activities to increase employee satisfaction.
Pros
On the job improvement programmes, centred on employee development, equal opportunity employeer
Cons
Long hours, odd shifts, salary (everyone could do with more money right :D)
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Not well organised
Customer Service Agent and Sales Representative (Current Employee) –  Montréal, QCOctober 2, 2015
You cannot view your work schedule outside of the office, there is no raise, and no transfers from a campain to another. The Human Resources won't help you with the schedule issues. Supervisors ar not trained enough. Lot of technical difficulties with the system and with the computers. Paid training, not minimum rate.
Pros
1 month trainning paid
Cons
Schedule issues
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Great atmospher to work in
Receptionist (Former Employee) –  Toronto, ONJanuary 13, 2016
I learned how to better my craft, I learned to to not let anyone walk over me, to stand up for what I belive in.
They helped better my customer service skill while I was working there
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use to be
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Toronto, ONFebruary 10, 2016
no reviews use to like working there until hours was cut and started a full time position ended up part time work nothing more to say
Pros
nope
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Overall rating

3.6
Based on 6,885 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.3
Job Security/Advancement
3.3
Management
3.2
Culture
3.5