Teleperformance Employee Reviews in Canada

Found 175 reviews matching the search
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great incentives and benefits
Customer Service Representative (Former Employee) –  Toronto, ONApril 19, 2016
A typical day at teleperformance would be to assist customers with the understanding of their phone bill, add phone features that customers would order. Provide information regarding new information and plans
Cons
no room for advancement
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Excellent place to work
Operations Supervisor (Former Employee) –  TorontoMay 12, 2016
Management is interested and helpful in campaign requirements and needs. The supervisors are professional and well trained and timely in their coaching and development of the agents
Pros
Great Call Centre Manager
Cons
Excellent Supervisors
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it is very unorganized
Sales Rep (Former Employee) –  Toronto, ONApril 17, 2016
at work surrounded by co-workers its a fun day, but they lack communication from the boss to the agents. that left us with a big gap. they managers did not understand or take the agents opinions on matters when we are the ones that dealt with the customers first hand.
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productive and fun workplace
Customer Service Representative (Current Employee) –  Toronto, ONMarch 14, 2016
I enjoy working here.
good company to grow with.
People are very friendly.
learned objection handling.
hardest part of the job is that sometimes we get arrogant customers.
most enjoyable time is the training time.
Pros
good work environment
Cons
short lunch
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fun place to work
Engagement Coordinator (Current Employee) –  Thunder Bay, OntarioFebruary 24, 2015
I was in charge of engaging staff to participate in outside fund raisers. I have learned excellent customer service skills and have greatly enhanced on me computer skills. The management are very understating to every situation and great to work with to have the opportunity to grow.
Pros
free branded gifts, birthday and christmas gifts from my boss
Cons
no raise in 3 years, low pay
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Great experience at Teleperformance.
Customer Service Rep (Current Employee) –  Toronto, ONMay 19, 2016
Everything is good at this place of work, learned how to help the customer, resolving issues in both languages (Spanish and English) work with a co-workers is amazing, hard part of job are the schedules.
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Poor leadership, bad attitudes, bad pay, poor hours
Supervisor (Former Employee) –  Toronto, ONMarch 28, 2016
I worked with this company for three months. It seemed like leadership there was looking for opportunities to be hostile with their employees. A very poisonous atmosphere.
Pros
You can quit
Cons
Abuse
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Easy Money, but not professional
Customer Service Representative (Former Employee) –  Toronto, ONFebruary 23, 2016
It is a calling centre job, it is easy and the payment is good, but the supervisor not qualified and not professional.
It has many different shifts, clean place, funny environment
Pros
Easy moeny
Cons
None professional
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it is a fun and productive place to work
Customer Service Representative (Current Employee) –  Montréal, QCJanuary 3, 2016
It is a fun and productive place to work. Hours are flexible and colleagues are super nice. The culture of the organization is not too mechanistic, it is more organic. The company response well with the changing environment.
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Challenging and opportunity to grow
Customer Support Specialist/Advisor (Current Employee) –  Toronto, ONMarch 6, 2016
Challenging and opportunity to grow, nice coworkers, variable and flexible shifts, full/part time available, different business area to work with. Well managed software's so to fast and easy searching of information.
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Few things change would make it better
SOCIAL MEDIA ADVISOR (Current Employee) –  Toronto, ONMay 24, 2016
Over all not a bad company, if salary is good. There are many campaigns in the company but they select you for the campaign and you cannot choose it for your self
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Friendly Environment,
IT Deskop/Technical Support (Former Employee) –  Toronto, ONJune 10, 2016
Friendly Environment, Recommend people to join to grow their career.

Opportunity to Grow and certification.

Actively involvement with employees.
Cons
Flexible Hours
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Good
Technical Support Specialist (Current Employee) –  Toronto, ONApril 26, 2016
Good
its good to work here for the time.
also there are much options here in multiple fields to gain experience
and no worries about the shift. Much good benifits than the previous one.
Pros
Events
Cons
none
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Is a stepping stone job
Agent (Current Employee) –  Montréal, QCApril 30, 2015
I do my work and help other agents out if they have questions. I learned how to handle very angry people. The management sucks, they do not know what they are doing.
Pros
It's a job & has benefits
Cons
They do not care about their empolyees
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comfortable but not professional
Customer care and Technical support (Former Employee) –  Toronto, ONDecember 3, 2015
It is easy money but not long carrier, you will find multi cultures and you will enjoy that.

the management not professional but helpful
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Good Workplace not flexible though
Bilingual English-Hindu/Urdu Customer Service (Former Employee) –  Toronto, ONFebruary 7, 2016
Good Workplace not flexible though overall learned alot about the job and was happy to be a part of a company life changing experience
Pros
relaxed environment
Cons
no flexibility
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OK place to work
Apple Technical Support (Former Employee) –  Montréal, QCJanuary 7, 2016
the job is simple, co workers are great and friendly, management needs some improvement. They also provide room to grow which is great.
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Bad Company
Operations Supervisor (Former Employee) –  Thunder Bay, ONMarch 25, 2015
Teleperformance Thunder Bay in my opinion has been set up to fail ever since we lost our Microsoft client, it has been a horrible work environment for the last 4 years and it has only gotten worse as time goes on.
Pros
Nice Co-workers
Cons
Bad pay, no salary increases and horrible management
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motivating team members
Ios technical support (Former Employee) –  Montreal-est, QCFebruary 5, 2016
great place to work, learned how to troubleshoot technical problems ft ios devices, co workers were supportive and motivating. hardest part of the job would be to have the client understand that the steps you are taking re to help
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Great place to start your career in customer service !!
Customer Service (Former Employee) –  Montréal, QCAugust 11, 2015
As this is an outsource company -you learn to adapt to new campaigns as well as use different types of software !! Worked on bell campaign ,help train others, Save the children and help desk !! Worked with a lot of wonderful supervisors and had no issue with managemant !!
Pros
Meeting people with different cultures, learn a lot about different software and being adaptable !!
Cons
When you do not fall into a clic - hard to get advancement opportunities !!
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Overall rating

3.6
Based on 7,268 reviews
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