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Teleperformance
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2,366 reviews

Teleperformance Employer Reviews

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Job Work/Life Balance
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supervisor and trainer
Customer Service Representative (Former Employee), Cornwall, ONSeptember 18, 2013
I excelled at his job and was quickly advanced up to managment however the nature of the work at this job is unstable
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It was good learning experience
Sales Representative (Former Employee), Toronto, OnAugust 26, 2013
My day unusally consisted of the following:

- Returning Phone calls and messages.
- Sending emails and responding to email
- Sending Information packages by fax, email, mail etc
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great exprience
In Bound Call Center (Former Employee), thunder bayAugust 11, 2013
Pros: co workers
Cons: stressful at times
A typical day would be answering calls .... learned great communication skills and listening skills, the management was fair co worker were awesome. the hardest part was not talking work home learning the balance most enjoyable was hearing delight from clients .However this was a great oppertunity I wasnt really enteracting with people
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payroll
Payroll Coordinator (Former Employee), Toronto, ONJuly 30, 2013
How manage a responsible role within a company. Hard to deal with upper management staff, but great with co-workers.
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Teleperformance
Customer Service Representative (Former Employee), Cornwall, ONJuly 29, 2013
When doing outbound, it is a harder to build rapport with clients since you are calling and disturbing them in their everyday life. We made appointments for clients to complete oil changes for their vehicles.
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Terrible company to work for
Senior Relationship Consultant (Former Employee), Peterborough, ONJune 3, 2013
Cons: terrible management team
Terrible company to work for.

Upper management never told us anything that was going on and assured us that we would have jobs for the long term only to lay use off two week later. They lost the contract with the client months in advance and rather than tell us that we were locked out of the building one day with no warning.
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Family-like workplace
Customer Service Representative (Former Employee), Montréal, QCMay 26, 2013
Receive incoming calls from people with various educations and cultures
Difficult to help (the minority) frustrated customers
Exciting to be showered with all kind of thankgiving from (the majority) of satisfied customers
Family-like work environment
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wage and type of work was not equal
CUSTOMER CARE REPRESENTATIVE (Former Employee), Peterborough, ONMay 22, 2013
Pros: i worked with great people
Cons: bad hours and bad pay
I worked for Teleperformance for over 7 years and found for the most part it was a good place to work. At least, as far as the people I worked with and some people in management. As in all work forces there is good and bad.
There needed to be more weekend fairness and days off in a row.
There needed to be more training ahead of new things coming out – more... instead of waiting until after the fact. Hard to tell a customer that you had to check on their questions instead of knowing right away. – less
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Rewards and in house promos
Outbound CS Representative - Rogers Wireless (Former Employee), Toronto, ONMay 16, 2013
Pros: multicultarism
Cons: hours of work
The day starts with a info session. Did a lot of floor support for the supervisor. The management structure is rather weak and ever changing with new faces creating an imbalance from staff. The work environment and hours of inconsistent. The diversity is the key.
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disorganized, uncooperative,
Customer Service Specialist (Former Employee), Cornwall, ONMay 8, 2013
Pros: a job=$
Cons: very stressfull
this was one of the worste jobs iv had, have people yelling at you for things that arent your fault, and are expected to harrass customers into getting things they clearly dont want..never again
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Productive and fun work place with great co-workers and a team that hard to get the job done
Customer Service Representative (Former Employee), Toronto, ONMay 2, 2013
Productive and fun work place with great co-workers and a team that hard to get the job done
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Good company to work for
Customer Service (Former Employee), Belleville, onApril 29, 2013
managed telephone accounts for a cellular telephone company
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Good environment
Customer Services Consultant (Former Employee), Toronto, ONApril 25, 2013
Pros: pool table in lunch room
Management was great and different campaigns kept the representative excited and taught a lot about new products and services
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....
customer care agent (Former Employee), Belleville, ONMarch 4, 2013
Cons: bad management
not bad besides bad managers who didnt care about the employees
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productive work place
Call Centre Executive (Former Employee), Toronto, ONFebruary 20, 2013
product promotions, resolving customer issues, doing sales
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Call Centre
Customer Service Representative (Former Employee), Toronto, ONFebruary 5, 2013
Pros: good working ambiance.
Cons: headphones!!!!!
This was a job where I had to answer phone calls from home phone customers and help them with their billing queries and also help them with the calling features additions or removal.

I liked this job because it did not involve selling anything over the phone and the task was very structured. I learned then that every a very specific system of computation – more... is used for every task.

The management was good.

My co-workers were fabulous. It was very pleasant to see people from various different educational and diverse backgrounds came together to do the same job and I made some great friends who have now become close family friends.

Hardest part of this job was that I had to have the headset on for the whole day, except at lunch and that actually gave me migraine.

The most enjoyable part of the job was that I got to interact with various customers, attend to their queries and some people were really pleasant to talk to. I also like the fact that I made so many friends, it was a friendly workplace. – less
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calm,fun productive environment
Customer Service Representative (Former Employee), Toronto, ONFebruary 4, 2013
Pros: christmas party
Cons: not enough hrs
management was not all that fun, but when they were they made it worth while.
my co-workers and supervisors, they were amazing people, very fun and up beat to work with.
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lack of proper training and support
Sales Associate (Former Employee), Belleville, ONFebruary 3, 2013
Pros: prizes for sales and attendance
Cons: having to call irate customers
- call previous customers to sell products and services
- learned that not many people like calls from telemarketers/sales agents
-management was not professional and tended to play favortisim
-coworkers were friendly
-hardest part was dealing with irate customers
-most enjoyable was being able to participate in company draws and contests
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Entry level sales job
Sales Representative (Former Employee), Toronto, ONJanuary 21, 2013
Cons: odd work hours
Making outbound sales calls on behalf of Rogers Telecom.

Pressure to maintain sales targets, but otherwise helpful management.
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An excellent experience
Microsoft Professional Support Agent (Current Employee), Thunder Bay, ONJanuary 6, 2013
-I have learned alot at Teleperformance, especially about computers

About Teleperformance

A leading European call center operator and one of the largest in the world, Teleperformance aims to speak the universal language – Read more