Customer Service Representative (Former Employee), Thunder Bay, ON – October 15, 2014
Pros: arcade games in breakroom
The job itself was somewhat irritating, working for Verizon on their DSL system. However co-workers were supportive and helpful, management was lenient and co-operative, overall a positive experience. Hardest part was not losing your cool when speaking to irritating, obtuse, short tempered customers. Also the break time limits were very strictly enforced, – more... and timed to the second. Most enjoyable part was working with many easy to get along with people, and overall just the positive working environment. Had loads of fun, on and off the job. That mute button was very well used. – less
In Bound Call Center (Former Employee), thunder bay – August 11, 2013
Pros: co workers
Cons: stressful at times
A typical day would be answering calls .... learned great communication skills and listening skills, the management was fair co worker were awesome. the hardest part was not talking work home learning the balance most enjoyable was hearing delight from clients .However this was a great oppertunity I wasnt really enteracting with people
Customer Service Representative (Former Employee), Cornwall, ON – July 29, 2013
When doing outbound, it is a harder to build rapport with clients since you are calling and disturbing them in their everyday life. We made appointments for clients to complete oil changes for their vehicles.
Senior Relationship Consultant (Former Employee), Peterborough, ON – June 3, 2013
Cons: terrible management team
Terrible company to work for.
Upper management never told us anything that was going on and assured us that we would have jobs for the long term only to lay use off two week later. They lost the contract with the client months in advance and rather than tell us that we were locked out of the building one day with no warning.
Customer Service Representative (Former Employee), Montréal, QC – May 26, 2013
Receive incoming calls from people with various educations and cultures Difficult to help (the minority) frustrated customers Exciting to be showered with all kind of thankgiving from (the majority) of satisfied customers Family-like work environment
CUSTOMER CARE REPRESENTATIVE (Former Employee), Peterborough, ON – May 22, 2013
Pros: i worked with great people
Cons: bad hours and bad pay
I worked for Teleperformance for over 7 years and found for the most part it was a good place to work. At least, as far as the people I worked with and some people in management. As in all work forces there is good and bad. There needed to be more weekend fairness and days off in a row. There needed to be more training ahead of new things coming out – more... instead of waiting until after the fact. Hard to tell a customer that you had to check on their questions instead of knowing right away. – less
Outbound CS Representative - Rogers Wireless (Former Employee), Toronto, ON – May 16, 2013
Cons: hours of work
The day starts with a info session. Did a lot of floor support for the supervisor. The management structure is rather weak and ever changing with new faces creating an imbalance from staff. The work environment and hours of inconsistent. The diversity is the key.