Customer Service (Former Employee), Monterrey, NL – January 1, 2014
Pros: discounts with several companies, good pay
Cons: long hours, pressure
Your days go by so fast when you're working at any telemarketing company, call after call after call, we didnt have any breaks and your supervisor is always on your back expecting you to sale thousand and thousand of dollars a day. It gets very stressful after sometime, the pay is good but you dont have time for anything else than work.
3- Customer service agent (Former Employee), Montréal, QC – February 18, 2014
usually we had to answer phone calls and deal with angry/happy customers a good experience for communication skills, customer service skills, how to deal with angry customer and make them happy the supervisors and coworkers were super helpful
Customer Service Representative (Former Employee), Toronto, ON – January 28, 2014
Pros: team lunches
Cons: unprofessional management
Teleperformance majorly deals with third-party companies and provides them with customer service representatives whose primary job is to make sales for the respective company and portray it in positive light with respect to its competitors. A typical day at work involved making phone calls to the customers and dealing with them in a professional manner. – more... Working at the company for almost four years, I learned that meeting daily, weekly and monthly sales quota was a hard task but it was doable. Sales quota and team performance was vital to the company. The co-workers always supported and helped each other even from different teams. The hardest part of the job was to maintain the monthly sales quota, call quality and wrap-up time of the call. As well as, professionally dealing with escalated calls. The most enjoyable part of the job was to meet the sales. – less
Very stressful job with not enough stress relief options.
Customer Care Representative (Former Employee), Cornwall, ON – December 13, 2013
Pros: bonuses, free merchandise from the sponsors
Cons: the abuse from the customers
Working for Teleperformance was different, in a typical day you might work on trouble shooting, helping the customer fix the tv so they could watch the special program that night or it might be helping a customer figure out all the charges on the bill. You were always informing the customer of the products and services that were available to purchase – more... and which ones might increase their enjoyment of watching television. Management was good to work for, if you showed up to work and did your job, the management was great. Management stood behind you if you had any issues or concerns. My co-workers were like family, we still keep in touch. The hardest part of the job was to help the angry customers that called in yelling and screaming at something the company did, you listened but got the brunt of the call. The most enjoyable part of the job was your co workers, they were always there to help whether it was work or family associated. – less
Customer Service Representative (Former Employee), Thunder Bay, ON – November 18, 2013
Pros: great staff, great support
I enjoyed working for Teleperformance and can easily recommend the company for anybody. The company is customer service oriented and it shows in the excellent people they have working for them. Teleperformance cares about its employees and will work with you for scheduling issues. It almost seems like a big family when working there.