Teleperformance Employee Review

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Flexible work hours and a fun place to work
Customer Service Representative (Former Employee) –  Toronto, ON28 January 2014
Teleperformance majorly deals with third-party companies and provides them with customer service representatives whose primary job is to make sales for the respective company and portray it in positive light with respect to its competitors. A typical day at work involved making phone calls to the customers and dealing with them in a professional manner. Working at the company for almost four years, I learned that meeting daily, weekly and monthly sales quota was a hard task but it was doable. Sales quota and team performance was vital to the company. The co-workers always supported and helped each other even from different teams.
The hardest part of the job was to maintain the monthly sales quota, call quality and wrap-up time of the call. As well as, professionally dealing with escalated calls.
The most enjoyable part of the job was to meet the sales.
Pros
team lunches
Cons
unprofessional management
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Good for newcomers
Customer Service Representative (Former Employee) –  Toronto, ON13 February 2018
Low salary, work-life not balanced, unrealistic sales targets, no hours from clients(company partners) poor management, no room for improvement for employees
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Ambitious place
Agent au département de rétention et escalassions (Former Employee) –  Montréal, QC8 February 2018
Great environnement work place, colleagues very helpful and open mind, a great place to start a career in customer service, flexible work hours. Very good understanding from the managers.
Pros
Not applicable
Cons
Not applicable
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Overall rating

3.6
Based on 13,896 reviews
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3.5Work/Life Balance
3.2Salary/Benefits
3.3Job Security/Advancement
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3.4Culture