Customer Service and Sales Representative (Former Employee) – Toronto, ON – 22 April 2017
Problem-solving environment customers with multichannel live TV service that streamed over the internet. Good training. A friendly working atmosphere.Working hours reasonable, Management very considerate of personnel. Assistance to customers in Spanish and English language.
Customer Service Representative (Former Employee) – Toronto, ON – 20 April 2017
- very basic and unspecific training - oblivious upper management - premature supervisors - late on delivering benefits - very diverse environment in terms of age and ethnicity - underwhelming wages - very little communication between departments - great people, terribly run company
Customer Service Advisor (Current Employee) – Toronto, ON – 1 March 2017
No fun environment at work. Micro-managing each and every employee. No career advancement. Need to be politically correct to move forward. If you apply for internal jobs, they don't even give you feedback. Internal transfer is not possible to other department.
Call Centre Agent (Current Employee) – Toronto, ON – 15 February 2017
Teleperformance is a solid outsourcing company that has consolidated processes for each campaign managed. It is a multicultural place and a great place to learn how to give a properly attention to every client.
Operations Supervisor (Current Employee) – Toronto, ON – 7 February 2017
The office is located in a good part of the city. The building and Infrastructure are very good. The Management is accommodating and the work is great.
A good work life balance too. The only thing that needs to be worked on is the Remuneration. The per hour for agents is minimum and Supervisors is salary but is very very low. That is the only demotivating factor in Teleperformance,
Sales Representative (Former Employee) – Thunder Bay, ON – 1 February 2017
you come in.. swipe your card.. put stuff in locker.. log into pc with your ids and passwords, hit a button on pc to take calls, answer calls to best of your knowledge.. hardest part. people not understanding what im trying to explain to them.. and not knowing some of the answers most enjoyable, long lunch hours.. in downtown area . lot of places to eat..
Customer Service Representative (Former Employee) – Montréal, QC – 24 January 2017
What was really enjoyable about Teleperformance was the attitude amongst coworkers. This also includes management because they didn't simply try to dictate, but got to know each worker on a personal level. This created a tighter bond and the ambiance at work made time pass by fast.
Customer Service Representative (Former Employee) – Toronto, ON – 14 January 2017
I have been fortunate to work for Teleperformance for over two years. they are really big on excellent customer service. I am all about helping people. it is a good job but I found a lot of the tasks that I was doing to be very repetitive. they also had sales goals which can you make you feel pressure if you are not use to that kind of job.
Call Center Agent (Former Employee) – Toronto, ON – 5 January 2017
That was my first job in Canada. I have learned a lot about Canadian workplace culture from Teleperformance. I have worked for Scotia Bank where there was a lot of pressure, but I have enjoyed it. My co-workers are great and I have learned from them as well.
Customer Service Representative (Former Employee) – Toronto, ON – 4 January 2017
Teleperformance was an excellent company to work for, unfortunately it was a third party call center and the contract ended with the client. I would take inbound calls, take bill payments, create accounts and update accounts. The hardest part of the account was keeping customers that were moving out of country.
Call Centre Agent (Current Employee) – Toronto, ON – 3 January 2017
Biased, hypocritical, ignorant and aggressive supervisors jumping to conclusions, acting on negative assumptions, desperate for anything to create drama. Meddling and attacking agents from unrelated teams is textbook pathetic and disgusting!
Customer service (Former Employee) – Cornwall, ON – 29 December 2016
had to answer the call with a professional manner. assisted with clients with their technical issues. clients had issues with their bill I would need to review it and explain the breakdown of the bill. also this job required that we would have to sell products