Customer Service Representative (Former Employee) – Montréal, QC – 14 November 2016
-The scheduling is very un-helpful to the representative. -The salary is very low for the job. -The job security is stable, but their policies are quite flawed which may cause dismissal for a very questionable reason. In terms of advancement the management shows major favoritism so no matter what your work ethic, if you're friends with management you will advance in the company. -The culture of the company is very questionable as there is no real company culture to abide by.
The people you meet as their are all kinds of different people.
Operations Supervisor (Current Employee) – Toronto, ON – 7 February 2017
The office is located in a good part of the city. The building and Infrastructure are very good. The Management is accommodating and the work is great.
A good work life balance too. The only thing that needs to be worked on is the Remuneration. The per hour for agents is minimum and Supervisors is salary but is very very low. That is the only demotivating factor in Teleperformance,
Customer Service Advisor (Current Employee) – Toronto, ON – 1 March 2017
No fun environment at work. Micro-managing each and every employee. No career advancement. Need to be politically correct to move forward. If you apply for internal jobs, they don't even give you feedback. Internal transfer is not possible to other department.
Customer Service Representative (Sales Agent) (Current Employee) – Montréal-Est, QC – 30 June 2016
Basically my job in telepeformance is more focused on online sales. You get to learn more about manipulating the website and doing technical stuff like helping customers solve an issue online, placing orders and checking up on customer orders.However, it is kind of frustrating because they are not flexible with schedules like it will take a while for you to request your desired schedule, and very short break time. On the contrary, they offer good benefits like medical and dental insurance which is what i like about it. Generally, this is not a difficult job as long as you know how to use the computer and the internet and you have that confidence and patience to deal with customers.
Health and dental benifits
Not flexible with schedule change and short breaktime
Great co workers to work with, company was on first stages of development so we all were learning at the same time
Customer Service Advisor (Former Employee) – Toronto, ON – 18 April 2016
I worked on Inbound calls, it was great talking to different people and been able to help them solve their issues over the phone. Great helpful co workers to work with, company was on first stages of development so we all were learning at the same time. Friendly environment. Excellent benefits. Rotating shifts were not suitable sometimes for me.
Great people to work with, excellent benefits, training, good environment
Weekend work. I rather working long hours during the week but weekends were tough
It started great. On training everything was good but on the floor it was completely different. After 2 supervisors left there was no one who could support you. The manager and the newly hired supervisors will only refer you to senior agents since they have no knowledge of the customer service. Saw no possibility of a raise even if I was raised to a higher position with more responsibilities and salary stayed the same 12.50$/hr.
Customer Service Representative (Former Employee) – Montréal, QC – 24 January 2017
What was really enjoyable about Teleperformance was the attitude amongst coworkers. This also includes management because they didn't simply try to dictate, but got to know each worker on a personal level. This created a tighter bond and the ambiance at work made time pass by fast.
Customer Service Representative (Former Employee) – Toronto, ON – 4 January 2017
Teleperformance was an excellent company to work for, unfortunately it was a third party call center and the contract ended with the client. I would take inbound calls, take bill payments, create accounts and update accounts. The hardest part of the account was keeping customers that were moving out of country.
Sales Associate (Current Employee) – Toronto, ON – 31 May 2016
Pros Great for getting call centre experience Good training, fast paced environment, meet interesting people Cons Benefits not great. Schedule not flexible,pay is horrible with the amount of work we have to do
Customer Service Representative (Former Employee) – Toronto, ON – 14 January 2017
I have been fortunate to work for Teleperformance for over two years. they are really big on excellent customer service. I am all about helping people. it is a good job but I found a lot of the tasks that I was doing to be very repetitive. they also had sales goals which can you make you feel pressure if you are not use to that kind of job.
Call Center Agent (Former Employee) – Toronto, ON – 5 January 2017
That was my first job in Canada. I have learned a lot about Canadian workplace culture from Teleperformance. I have worked for Scotia Bank where there was a lot of pressure, but I have enjoyed it. My co-workers are great and I have learned from them as well.
Sales Representative (Former Employee) – Thunder Bay, ON – 1 February 2017
you come in.. swipe your card.. put stuff in locker.. log into pc with your ids and passwords, hit a button on pc to take calls, answer calls to best of your knowledge.. hardest part. people not understanding what im trying to explain to them.. and not knowing some of the answers most enjoyable, long lunch hours.. in downtown area . lot of places to eat..