Teleperformance Employer Reviews

Management always listen to what the employees are saying.
Peers are great, you will not notice the time because they funny and so much fun there.

Terrible company to work for.

Upper management never told us anything that was going on and assured us that we would have jobs for the long term only to lay use off two week later. They lost the contract with the client months in advance and rather than tell us that we were locked out of the building one day with no warning.

Receive incoming calls from people with various educations and cultures
Difficult to help (the minority) frustrated customers
Exciting to be showered with all kind of thankgiving from (the majority) of satisfied customers
Family-like work environment

I worked for Teleperformance for over 7 years and found for the most part it was a good place to work. At least, as far as the people I worked with and some people in management. As in all work forces there is good and bad.
There needed to be more weekend fairness and days off in a row.
There needed to be more training ahead of new things coming out – more... instead of waiting until after the fact. Hard to tell a customer that you had to check on their questions instead of knowing right away. – less

The day starts with a info session. Did a lot of floor support for the supervisor. The management structure is rather weak and ever changing with new faces creating an imbalance from staff. The work environment and hours of inconsistent. The diversity is the key.

this was one of the worste jobs iv had, have people yelling at you for things that arent your fault, and are expected to harrass customers into getting things they clearly dont want..never again

Productive and fun work place with great co-workers and a team that hard to get the job done

managed telephone accounts for a cellular telephone company

Management was great and different campaigns kept the representative excited and taught a lot about new products and services

*A fun workplace with pool table

*Rapid ramp-up for growth

*Missing few points on Management with the facilities.

*The most enjoyable part of the job is the fun activities during operations and production time for the employees

*Co-workers (Productive employees) are very tech savy. Good ime to enhance the domain knowledge.

*Apart from everything, – more... Teleperformance provided a chance to serve Microsoft (leading cookie brand) and AT&T (largest inernet service provider in US)

*Considering the learning quadrant as an individual is how to be a Team Player, People Management, Documentation skills/ Communication (including convincing skills).

*A typical day at work was the day when the Managers from AT&T visited the Teleperformance site. – less

not bad besides bad managers who didnt care about the employees

product promotions, resolving customer issues, doing sales

This was a job where I had to answer phone calls from home phone customers and help them with their billing queries and also help them with the calling features additions or removal.

I liked this job because it did not involve selling anything over the phone and the task was very structured. I learned then that every a very specific system of computation – more... is used for every task.

The management was good.

My co-workers were fabulous. It was very pleasant to see people from various different educational and diverse backgrounds came together to do the same job and I made some great friends who have now become close family friends.

Hardest part of this job was that I had to have the headset on for the whole day, except at lunch and that actually gave me migraine.

The most enjoyable part of the job was that I got to interact with various customers, attend to their queries and some people were really pleasant to talk to. I also like the fact that I made so many friends, it was a friendly workplace. – less

management was not all that fun, but when they were they made it worth while.
my co-workers and supervisors, they were amazing people, very fun and up beat to work with.

- call previous customers to sell products and services
- learned that not many people like calls from telemarketers/sales agents
-management was not professional and tended to play favortisim
-coworkers were friendly
-hardest part was dealing with irate customers
-most enjoyable was being able to participate in company draws and contests

Making outbound sales calls on behalf of Rogers Telecom.

Pressure to maintain sales targets, but otherwise helpful management.

My co-workers are really fun to be with and whenever you go to work I don't feel pressured at all. We always have team lunches where we talk about what happened to our calls and we teach each other on whats the right thing to do. The hardest part of the job is on how to compose yourself and stay professional whenever you talk to an irrate customer though – more... we always make sure that we resolved their problems and we make sure that theyre satisfied before they hung up . – less

-I have learned alot at Teleperformance, especially about computers

Enjoyed going to work every day. The staff I worked with was amazing and management always gave their full support.

I enjoyed working with teleperformance in the past and thought it was well managed. They had good benefits for employees and good training.