Teleperformance Employee Reviews

Found 216 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very Flawed Company
Customer Service Representative (Former Employee) –  Montréal, QC14 November 2016
-The scheduling is very un-helpful to the representative.
-The salary is very low for the job.
-The job security is stable, but their policies are quite flawed which may cause dismissal for a very questionable reason. In terms of advancement the management shows major favoritism so no matter what your work ethic, if you're friends with management you will advance in the company.
-The culture of the company is very questionable as there is no real company culture to abide by.
Pros
The people you meet as their are all kinds of different people.
Cons
Low pay, favoritism, flawed policies.
Was this review helpful?Yes14No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Prouctive and fun work place to work
Operations Supervisor (Current Employee) –  Toronto, ON7 February 2017
The office is located in a good part of the city. The building and Infrastructure are very good. The Management is accommodating and the work is great.

A good work life balance too. The only thing that needs to be worked on is the Remuneration. The per hour for agents is minimum and Supervisors is salary but is very very low. That is the only demotivating factor in Teleperformance,
Pros
Job Secuity
Cons
Low Pay
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stressfull work environment
Customer Service Advisor (Current Employee) –  Toronto, ON1 March 2017
No fun environment at work. Micro-managing each and every employee. No career advancement. Need to be politically correct to move forward. If you apply for internal jobs, they don't even give you feedback. Internal transfer is not possible to other department.
Pros
Benefits
Cons
rest are all disadvantages
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace.
Technical Support for VeriFone Petro (Current Employee) –  Toronto, ON16 February 2017
Most of the supervisors are very supportive.
Salary is too low when compared to the average salary for similar technical support profiles.
Pros
Easygoing frinedly colleagues on the floor. Neat and clean workstations.
Cons
Most of the time its very noisy and busy.
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not so Physically Demanding job
Customer Service Representative (Sales Agent) (Current Employee) –  Montréal-Est, QC30 June 2016
Basically my job in telepeformance is more focused on online sales. You get to learn more about manipulating the website and doing technical stuff like helping customers solve an issue online, placing orders and checking up on customer orders.However, it is kind of frustrating because they are not flexible with schedules like it will take a while for you to request your desired schedule, and very short break time. On the contrary, they offer good benefits like medical and dental insurance which is what i like about it. Generally, this is not a difficult job as long as you know how to use the computer and the internet and you have that confidence and patience to deal with customers.
Pros
Health and dental benifits
Cons
Not flexible with schedule change and short breaktime
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Permanent training, bonus and friendly people
Bilingual Inside Sales Representative (Former Employee) –  Toronto, ON24 August 2016
It's good because the supervisors are always helping you to improve your skills
They have montly bonus
The environment is good, the people are very friendly
Pros
Salary for bilingual people
Cons
Schedule
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great co workers to work with, company was on first stages of development so we all were learning at the same time
Customer Service Advisor (Former Employee) –  Toronto, ON18 April 2016
I worked on Inbound calls, it was great talking to different people and been able to help them solve their issues over the phone. Great helpful co workers to work with, company was on first stages of development so we all were learning at the same time. Friendly environment. Excellent benefits. Rotating shifts were not suitable sometimes for me.
Pros
Great people to work with, excellent benefits, training, good environment
Cons
Weekend work. I rather working long hours during the week but weekends were tough
Was this review helpful?Yes3No4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a longterm position
Escalation Agent (Former Employee) –  Montréal, QC21 April 2016
It started great. On training everything was good but on the floor it was completely different. After 2 supervisors left there was no one who could support you. The manager and the newly hired supervisors will only refer you to senior agents since they have no knowledge of the customer service. Saw no possibility of a raise even if I was raised to a higher position with more responsibilities and salary stayed the same 12.50$/hr.
Pros
Extra hours
Cons
Management
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Comfortable
CUSTOMER CARE SPECIALIST / ECOMMERCE AGENT (Current Employee) –  Montréal, QC7 September 2016
Good place to start your career. it was nice . there is help when you need it. but the management can do better. Long hours . slow way to go up the management ladder
Pros
Over time
Cons
Minimum wage
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable and friendly environment
Customer Service Representative (Former Employee) –  Montréal, QC24 January 2017
What was really enjoyable about Teleperformance was the attitude amongst coworkers. This also includes management because they didn't simply try to dictate, but got to know each worker on a personal level. This created a tighter bond and the ambiance at work made time pass by fast.
Pros
Gaming Room
Cons
Angry customers
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
TV via the internet
Customer Service Representative (Former Employee) –  Toronto, ON4 January 2017
Teleperformance was an excellent company to work for, unfortunately it was a third party call center and the contract ended with the client.
I would take inbound calls, take bill payments, create accounts and update accounts. The hardest part of the account was keeping customers that were moving out of country.
Pros
Excellent management.
Was this review helpful?Yes3No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Review
Sales Associate (Current Employee) –  Toronto, ON31 May 2016
Pros
Great for getting call centre experience Good training, fast paced environment, meet interesting people
Cons
Benefits not great. Schedule not flexible,pay is horrible with the amount of work we have to do
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Few things change would make it better
SOCIAL MEDIA ADVISOR (Current Employee) –  Toronto, ON24 May 2016
Over all not a bad company, if salary is good. There are many campaigns in the company but they select you for the campaign and you cannot choose it for your self
Was this review helpful?YesNo2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Teleperformance inbound or outbound calling
Customer Service Representative (Former Employee) –  Toronto, ON14 January 2017
I have been fortunate to work for Teleperformance for over two years. they are really big on excellent customer service. I am all about helping people. it is a good job but I found a lot of the tasks that I was doing to be very repetitive. they also had sales goals which can you make you feel pressure if you are not use to that kind of job.
Pros
helping customers with questions, and save money.
Cons
sales targets, pressure
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Innovative and experimentative
Customer Sales Associate (Former Employee) –  Toronto, ON9 March 2017
A challenging, fast paced work culture with new experiences every single day with lots of customers from diverse backgrounds needing uniquely different things
Pros
free pizzas every wednesday
Cons
monotonous routine
Was this review helpful?YesNo2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good
Technical Support Specialist (Current Employee) –  Toronto, ON26 April 2016
Good
its good to work here for the time.
also there are much options here in multiple fields to gain experience
and no worries about the shift. Much good benifits than the previous one.
Pros
Events
Cons
none
Was this review helpful?Yes1No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Various experiences in customer service and sales
Customer Service Associate (Former Employee) –  Montréal, QC1 November 2016
Great place to start if inexperienced in customer service !! Outsourcing work for Bell Express Vu and Sympatico !! Had opportunity to work with reps from Bell !!
Pros
Enthusiastic supervision
Cons
No real chance for advancement
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Overall a good company for start up.
Call Center Agent (Former Employee) –  Toronto, ON5 January 2017
That was my first job in Canada. I have learned a lot about Canadian workplace culture from Teleperformance. I have worked for Scotia Bank where there was a lot of pressure, but I have enjoyed it. My co-workers are great and I have learned from them as well.
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
long and repetitive shifts
Sales Representative (Former Employee) –  Thunder Bay, ON1 February 2017
you come in.. swipe your card.. put stuff in locker.. log into pc with your ids and passwords, hit a button on pc to take calls, answer calls to best of your knowledge..
hardest part. people not understanding what im trying to explain to them.. and not knowing some of the answers
most enjoyable, long lunch hours.. in downtown area . lot of places to eat..
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent workplace
Team Lead (Former Employee) –  Toronto, ON23 December 2016
I enjoyed working at Teleperformance. I was given enough opportunity to enhance my career. Managers were supportive and encouraging. Fun place to work.
Was this review helpful?YesNoReport

Overall rating

3.6
Based on 9,484 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.3
Job Security/Advancement
3.3
Management
3.2
Culture
3.5