Pros: arcade games in breakroom
The job itself was somewhat irritating, working for Verizon on their DSL system. However co-workers were supportive and helpful, management was lenient and co-operative, overall a positive experience.
Hardest part was not losing your cool when speaking to irritating, obtuse, short tempered customers. Also the break time limits were very strictly enforced, and timed to the second.
Most enjoyable part was working with many easy to get along with people, and overall just the positive working environment. Had loads of fun, on and off the job. That mute button was very well used.