Customer Service Agent (Former Employee), Cornwall, ON – July 29, 2014
Cons: bad hours, bad location, bad treatment, emotional scars that will never heal
The concept of this call center is to undercut unionized call center labour and the people of canada. It is called insourcing I believe. The pay was horrible. For the work that was done with the sensitive material used the pay was sub par. The scheduling was unregulated so breaks were never the same. The actual shifts varied from day to day. It even – more... changed during shifts. Their policy was all for the company and none for the people or should I say Sheeple. This is how we were treated. – less
Technical Support (Former Employee), Montréal, QC – June 24, 2014
Pros: pool at lunch and hockey during the winter on the tube
Great company to work for since the Apple is there clients and loves to work there but because of family I had to leave for the US. Couldn't get the same position in New York no offices there but would have transferred with pleasure.
Microsoft Office Technical Support (Former Employee), Thunder Bay, ON – June 9, 2014
Logging in, providing customer service for the campaign you're on. The best part about working here was the other employees and managers. Although the job wasn't very rewarding the friendly staff made the experience a lot more enjoyable.
sales rep (Former Employee), sherbourn – May 14, 2014
A typical day at work would be making outbound calls to rogers customers meeting our goal of sales I learned how to speak an have control of my anger when it comes to ignorant customers management was every easy going an helpful co-workers where friendly the hardest part of work was dealing with customers that never gave u a chance to explain your self – more... as to why your calling an trying to help them. the most enjoyable part of the job was getting to see my pay – less
3- Customer service agent (Former Employee), Montréal, QC – February 18, 2014
usually we had to answer phone calls and deal with angry/happy customers a good experience for communication skills, customer service skills, how to deal with angry customer and make them happy the supervisors and coworkers were super helpful
Customer Service Representative (Former Employee), Toronto, ON – January 28, 2014
Pros: team lunches
Cons: unprofessional management
Teleperformance majorly deals with third-party companies and provides them with customer service representatives whose primary job is to make sales for the respective company and portray it in positive light with respect to its competitors. A typical day at work involved making phone calls to the customers and dealing with them in a professional manner. – more... Working at the company for almost four years, I learned that meeting daily, weekly and monthly sales quota was a hard task but it was doable. Sales quota and team performance was vital to the company. The co-workers always supported and helped each other even from different teams. The hardest part of the job was to maintain the monthly sales quota, call quality and wrap-up time of the call. As well as, professionally dealing with escalated calls. The most enjoyable part of the job was to meet the sales. – less
Very stressful job with not enough stress relief options.
Customer Care Representative (Former Employee), Cornwall, ON – December 13, 2013
Pros: bonuses, free merchandise from the sponsors
Cons: the abuse from the customers
Working for Teleperformance was different, in a typical day you might work on trouble shooting, helping the customer fix the tv so they could watch the special program that night or it might be helping a customer figure out all the charges on the bill. You were always informing the customer of the products and services that were available to purchase – more... and which ones might increase their enjoyment of watching television. Management was good to work for, if you showed up to work and did your job, the management was great. Management stood behind you if you had any issues or concerns. My co-workers were like family, we still keep in touch. The hardest part of the job was to help the angry customers that called in yelling and screaming at something the company did, you listened but got the brunt of the call. The most enjoyable part of the job was your co workers, they were always there to help whether it was work or family associated. – less
Customer Service Representative (Former Employee), Thunder Bay, ON – November 18, 2013
Pros: great staff, great support
I enjoyed working for Teleperformance and can easily recommend the company for anybody. The company is customer service oriented and it shows in the excellent people they have working for them. Teleperformance cares about its employees and will work with you for scheduling issues. It almost seems like a big family when working there.