Location: Bloor, ON
Start Date: Sept 4, 2012
Position Title: Customer Service Representative
Report To: Call Center Supervisor
Job Summary: The Customer Service Representative is the first line of contact for our clients customers. As a member of the Customer Service Team, you will be responsible for contributing to the team's overall success by providing prompt, accurate and professional responses to our Clients customers' enquiries. You will work in a structured team environment while creating an outstanding customer experience, at the same time maximizing opportunities to promote Teleperformance's Clients services and products. To do so, the incumbent needs to provide a high standard of professional and personalized customer service that is consistent with our Corporate goal. The positions are permanent full-time and or part-time.
Duties/Responsibilities: Duties will include but are not limited to: responding to customer inquiries and concerns within policy and procedure guidelines. Receiving incoming and making outbound calls as required. Sales.
- High school diploma or equivalent
- Clear criminal record
- Customer Service Experience
- Training: 8 days - 9:00AM - 5:00PM
- Production: 5x/week + 2 Saturdays/month -- 3:00PM - 9:00PM
Please email resume & CV to the email address above.