Bilingual Customer Service Coordinator $18-20
LyrGroup - Concord, ON

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Our client in the concord area is looking for an experienced individual to handle order management for their support team. The successful candidate will have the ability to communicate on a professional level in both English and French.

What you will be doing:

  • Respond to customer inquiries via phone and/or email regarding order status, ship dates, product information, pricing or other existing order information
  • Enter orders for fabricated products and components
  • Review orders for accuracy and completion
  • Communicate with sales team regarding customer and order issues
  • Print and stamp customer Purchase Orders sent in via email
  • Help walk in customers with placing orders and processing COD payments
  • Run daily Open Order Report to analyze old orders and determine why they have not been shipped out. With Production, assist in resolving issues.
  • Notify customers on pick up orders availability.

Requirements:

  • Business-to-business support experience
  • Microsoft Office (Word, Excel) experience required
  • Experience with ERP or Accounting system software an asset
  • Proficient in the English Language essential, Bilingual (French written and oral) an asset

Please reply with resume or call 647 463 1111


Indeed - 30+ days ago - save job - block
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About this company
LyrGroup combines industry best practices with innovative solutions in the areas of Distribution, Production, Clerical and Supply Chain...