Product Technical Specialist
Teema Solutions Group - Mississauga, ON

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Product Technical Specialist

Ref: #6152

Overview:

Our Mississauga based client is a leading developer of budgeting, forecasting and management reporting software. They are currently looking to grow their team with a Product Technical Specialist.

This is a very important technical role, you will work very closely with Customer Support, Professional Services and Sales and be directly supported by Development and Product Management teams. You will be required to find solutions for customer technical issues, working both onsite and remote as well as be involved in product installation, troubleshooting, testing and system optimization.

Things you need to have:

  • Excellent problem solving, communication and organizational skills
  • Minimum 3 years related work experience
  • Hands on experience working with SQL and Windows Server
  • Certifications (MCTS, MCITP) in atleast 1 Microsoft Technology, preferrably MS Windows or MS SQL Server
  • Ability to work independantly for long periods of time
  • Ability to travel to US

It would be nice if you had:

  • Virtualization (VMware, hyper-V)
  • Knowledge of Accounting and/or Financial applications

What you will be doing:

  • Providing support to Customer Support, Sales and Professional Service groups
  • Liaison between various departments
  • Working with customers onsite and remotely to find solutions to technical issues
  • Offer guidance and technical expertise to existing clients
  • Involved in product installation, troubleshooting, testing and system optimization
  • Responding to inquiries regarding operating systems, network, security, relational and OLAP databases
  • Conduct technical requirements meetings with prospective clients
  • Installation consultations with new clients
  • Documentation on technical issues and resolutions

For information about TEEMA Solutions Group and to consider other career opportunities, please visit our website at www.teemagroup.com


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