Field Technician
TechConnect - Medicine Hat, AB

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Core Responsibilities:
Reporting to the Operations Manager, the Field Technician will be responsible for the following tasks:

  • Possess a positive and passionate personality, with the natural ability to communicate with TechConnect’s contracted Customer’s and Staff
  • The ability to maintain eye contact and smiling with each of our customers and coworkers
  • A demonstrated ability to listen and empathize with our customer’s needs and problems
  • Performs installation of Wi-Fi Access Points & related digital equipment and accessories
  • Responds to and resolves customer issues which arose from the installation and operation of Wi-Fi, and other IP based digital services
  • Performs safe, secure installations of equipment adhering to
  • Contributes to the growth of all Shaw’s products and services through promotion and sale of products.
  • Responds to customer reported service problems involving analog, phone and digitally delivered services.
  • Detects, diagnoses and corrects issues affecting the services of our customers in a safe and controlled manner.
  • Operates and understands test equipment related to the maintenance of 2-way coaxial and fibre systems

including field strength signal meters.
Works with other technical staff to ensure the resolution of customer issues in an effective and timely manner.

  • Maintains accurate system records and support documentation for all work orders.
  • Ensures vehicle, test equipment and tools are maintained in excellent condition.
  • Promotes TechConnect with a very positive, professional image.
  • A knack for problem solving and multitasking in a fast paced, time-sensitive environment
  • A mature approach to work by taking ownership and responsibility in high stress situations
  • The ability to recognize one’s mistakes and learn from them
  • A commitment to teamwork and working in a fun and friendly atmosphere
  • Various other duties as needed.
  • Complete all required documentation accurately and thoroughly
  • Assist in the preparation of labeling, pre-packaging, stocking and organizing equipment
  • Maintain adequate stock levels of equipment, including ordering new equipment, pick-up and delivery
  • Maintain cleanliness of the company office, warehouse and surrounding area, including mopping/vacuuming, dusting and wiping surface areas with appropriate approved cleaners and towels
  • Assist in the maintenance of fleet operations by performing regular vehicle inspections
  • Coordinate with OCC on required fleet maintenance schedules and vehicle repairs
  • Assist in the development and implementation of new processes to improve workflow
  • Assist in the field as required
  • Other duties as required

Minimum Qualifications:

  • Minimum Grade 12 education or equivalent
  • 2+ years of experience in a telecommunications related industry, primarily with field experience
  • Maintain a valid Canadian driver’s license without any restrictions and in accordance with all provincial traffic acts, and must provide a driver’s abstract annually
  • Ability to work various shifts, including evenings and weekends
  • Successful candidates must provide, at their own cost, CSA approved steel-toe safety boots, a smart phone, and CATV specialty tools
  • Ability to work in a team environment with minimal supervision
  • Strong organization, prioritizing, time management and multi-tasking skills

Physical Demands:

  • Physically able to perform all aspects of the job including, but not limited to, climbing ladders, working in confined spaces and safely operating hand tools
  • Must be able to life a minimum of 70lbs
  • Must be able to climb heights of up to 40’
  • Candidates must have appropriate vision to be able to safely identify various colour schemes

About this company
Since 1985, Connect Tech has provided the globe with high quality, cost-effective connectivity solutions. Committed to excellence in both...