We have an exciting opportunity for a Field Technician working in our Technical Operations division in Lethbridge, Alberta.
Reporting to the Manager, Technical Operations, the successful candidate will be accountable for delivering an exceptional customer experience to any one of Shaw’s Business customers.
Duties & Responsibilities:
Performs installation of of Shaw Go Wi-fi Access Points & related equipment.
Detects, diagnoses and corrects issues affecting the services of our customers in a safe and controlled manner.
Operates and understands test equipment related to the maintenance of 2-way coaxial and fibre systems including field strength signal meters.
Works with other technical staff to ensure the resolution of customer issues in an effective and timely manner.
Maintains accurate system records and support documentation for all work orders.
Ensures vehicle, test equipment and tools are maintained in excellent condition.
Promotes TechConnect with a very positive, professional image.
A knack for problem solving and multitasking in a fast paced, time-sensitive environment
A mature approach to work by taking ownership and responsibility in high stress situations
This position requires the successful completion of a criminal and credit background check.
Must maintain a clean drivers record in accordance with all provincial traffic acts.
Maintain a valid driver’s license and must provide a driver’s abstract annually.
Able to perform work safely in all types of conditions - indoor and outdoor.
Candidates must be equipped with CSA approved Steel toe safety boots, Smart Phone, and may be required to purchase speciality CATV tools.