Positive, productive, competitive, engaging, challenging, encourages self improvement
Team Lead (Key Holder) (Current Employee) – Mississauga, ON – 16 February 2015
During a typical day at Teavana, all staff is made aware of any promotions, news, as well as what needs to be taken care for the day/week. All staff takes the time to stay engaged, & introduce customers to Teavana at the sample cart. We all work together as a team, and are constantly striving to be the best Sales Associates that we can be. I've learned much more about how to approach challenges & customers from a sales stand point, how to keep the customer connected with you & engaged, as well as tea. The hardest part of the job is increasing sales during very slow days, because our location has a lot of construction; it does damper our number of transactions & sales per hour. Staff since day one has been extremely pleasant, patient, knowledgeable & welcoming. I had the absolute pleasure to work with a wonderful staff & excellent management. My GM is constantly helping us to expand ourselves & their passion for tea & their job is quite admirable. The most enjoyable part of the job is being able to select the best tea that suits the customers palate & having the opportunity to have them return & provide excellent feedback on the tea & customer service.
Fast paced environment, wonderful staff, the customers
Periods of stagnancy due to location of the store, insufficient & inconsistant hours