Health & Safety Representative (Former Employee) – Oshawa, ON – 3 January 2018
My typical duties would include: making and serving customers samples of tea, explaining and up-selling tea and tea-related products to customers, using a cash-register to ring through customer purchases, and general restocking and cleaning duties throughout the store. I learned all about the growing, preparation, and selling of tea from around the world. This was a very enjoyable place to work, as we were awarded with unlimited tea beverages while on the clock.
Sales Associate Teavana (Former Employee) – Rocky View, AB – 19 April 2017
learned lots about tea and their products. they chose mangers who only micro-manage. I've heard management say nasty comments about fellow co-works, they force you to sample for 4 hours straight in a dead mall. All they care about is sales but realize the economy is slow and hard right now. The dress code is stupid and always worried about the girls back ends are covered. They work you really hard while team leads and managers don't do much of anything. you don't get appreciated for the hard work you do. There have been many health code violations and no to mention stock/inventory system sucks a lot even more so at Christmas time
Barista and Cashier (Former Employee) – Ottawa, ON – 27 January 2017
I have never worked with a company where the being a team was so important to management. All of us loved working together and it was always exciting to enter the store and see who was working. And with a sales approach that focused on keeping happy customers and creating repeat business we were able to become friendly with our clientele and they were always as happy to see us again as we were them.
Tea on shift, member card got 30% off at Starbucks
Team Lead (Former Employee) – Calgary, AB – 12 December 2016
The entire time I worked there we didn't have a manager (I didn't want to take on that responsibility). I was one of the main team leads at the time and partially was an acting manager. I loved the people I worked with and I continue to be friends with them to this day.
The main thing I disliked apart from no managers, was the push to sell... Since we didn't get commission for our sales.
Sales Associate (Former Employee) – Surrey, BC – 12 December 2016
Working with co-workers are great as well as learning about the different types of tea and their brewing methods.
Using the sample cart when the store is slow is inefficient, many people will just take the free samples then walk away. The rate of actually making a sale is quite low as the sample tea is considerably overpriced. Time can be used elsewhere.
Upper management needs to get a grip on what is actually going on in the store. Worked in a lower volume mall where the shoppers were not there to spend money on specialty tea. Blamed the workers and management at the store for the lack of sales when the problem is the location.
Training is good but in some cases, not applicable to different stores with different clientele.
Operational Manager and Team Lead (Former Employee) – Burnaby, BC – 30 May 2016
Extensive learning about tea-making processes. Speak with customers about tea that best suites their particular need in taste. Most enjoyable part of the job was working with coworkers and speaking with customers about product.
Part Time Sales Associate (Current Employee) – Mississauga, ON – 8 May 2016
A typical day at Teavana is up beat, usually involves having conversations with customers while getting to know them and explaining to them our products / making them drinks. The staff also alternate on cash and cleaning, sometimes stock work is involved. I've learned a lot while working there, mostly building on my customer service skills and sales approaches. Management and co-workers are all amazing, I've developed some great relationships and everyone gets along well. The hardest part of the job would have to be keeping up with tea samples in the busy mall, the most enjoyable would be interacting with customers as well as my co-workers.
Fun, encouraging, great staff and managers, positive environment over-all.
Keyholder / Gardienne (Former Employee) – Ottawa, ON – 11 March 2016
very good environment, fun to come to work. I love the job culture, tea can be very interesting and can offer health benefits. I love educating people about tea especially when they only know about earl grey or English breakfast.
It will be sad when i leave this job. But it is very hard to go forward with the company and think of a career job for the future.
Team Member (Current Employee) – Winnipeg, MB – 10 March 2016
Working at Teavana is very enjoyable experience. The whole team at St.Vital is great to work with and very friendly. I have learned so much while working there and not only about tea, but skills I will take with me on my jobs to come. I have learned how to connect with customers I am helping as well as listen to their needs and accommodate for them. Multitasking is also another skill I have gained further experience in, especially when the store become busy. Overall I believe that this job has helped me grow as a person, because I use to be super shy, and in my employment experience. My manager was good at following my availability and accommodating the schedule to school and other priorities. I would have to say the most enjoyable part of the job would be meeting all my amazing co-workers, and also helping a new customer to tea and sensing their excitement to get started, knowing that I have helped them.
Barista/Stockperson (Former Employee) – Windsor, ON – 25 January 2016
I would start serving drinks, look at what needs to be done in terms of stock, and order items if necessary. I honed my customer service skills, and learned about dealing with ordering and inventory. Management and coworkers are like family. I greatly enjoyed having access to delicious tea, and the hardest part of the job would be dealing with uncooperative customers, although this was rarely an issue. Overall it was a fun place to work.
Team Member (Current Employee) – Montréal, QC – 9 December 2015
It is a fun place to work, we are all friends and management is really easy going. We all follow the rules and if we do what we have to it is a great environment. The most enjoyable part is working with the customers and providing them with a great service. The hardest part would be the closing part there is a lot to clean up and it has to be done right.
30% off, fun staff, great friendships, good hours, nice location
Assistant Manager (Former Employee) – Vancouver, BC – 6 October 2015
I started as a team lead and quickly moved into the position of assistant manger. From there I was transferred to another store that had no manager. I created an amazing team and was given the title of 'acting manager' but was not given a raise. I was managing the store at $12/ hour and working 50 hour work weeks.
I love the culture of the store but they seem to have a hard time keeping good people.
Terrible management that does NOT respect their employees.
TEAM MEMBER (Former Employee) – Kelowna, BC – 5 June 2015
When I first started working at Teavana I really enjoyed it. You get free tea on your shift, a 30% discount at Starbucks and Teavana and the work itself is pretty fun and interesting. I soon became all to familiar with the overbearing and disrespectful attitude of the management of the ENTIRE COMPANY and the store itself. They set completely unrealistic sales goals and then punish you when you fail to meet them. They get mad and do not believe you when you call in sick. They make advancement/pay raise promises that they do not keep and do not think twice about kicking you to the metaphorical curb if you try to stand up for yourself when they treat you badly.
I 100% do not recommend working here unless you are completely desperate for a job. Trust me, it's not worth the stress.
Free tea on the job, discount at starbucks, learned a lot.
Visual Merchandising Teamlead (Former Employee) – Calgary, AB – 26 May 2015
This company openly appreciated all employees and even offered gifts and incentives to each employee on a regular basis. They expected us to have as many free teas in a shift as we could so that we could learn the tastes and pair them together well. Hardest part of the job was watching the customer's shop and knowing I would have to wait until my shift was over.