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49 reviews

Teavana Employer Reviews

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I love tea
Assistant General Manager - Tea store (Former Employee), Ann Arbor, MI – January 21, 2013
Pros: free tea, discounted tea, career development, great products
Cons: hard work, stressful sales environment
I really enjoyed working at Teavana, in fact, I may go back to them in the future. I love tea and my passion for it was honest when it came to selling it to customers. The downside of the job was that it was very hard sales oriented, and I'm just not aggressive when it comes to hard selling of, tea.
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Worst job experience of my life
General Manager (Former Employee), St. Louis, MO – January 14, 2013
Pros: absolutely wonderful tea
Cons: work environment is the exact opposite of what they market themselves to be
This should have been the perfect place for me - I love tea, promoting health and wellness, really enjoy educating customers and selling, actually enjoy all aspects of retail.... however, this company ONLY cares about profit. My Regional Manager was a nightmare - she has never been able to keep a manager past a few years, yet she is the one that still – more... works for the company. My staff would be visibly upset after she left at the way she treated me on the floor. There is a good reason why Teavana is always looking for a manager for the same stores. You can see a posting for local locations ANYTIME you check the employment ads. – less
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I loved this job
Sales Representative (Former Employee), Cordova, TN – January 8, 2013
Pros: free tea, great work environment
Cons: competitive atmosphere
I loved everyone I worked with, I loved that I was able to drink free tea everyday, and I loved the knowledge I gained about tea.
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Bad management
General manager (Former Employee), Atlanta, GA – December 30, 2012
Pros: free tea
Cons: very stressful environment
I worked at Teavana for a Lil over 4 years. At first it was fun and I was excited to make my bonuses. After 6 months I became a team leader and I pushed and worked my way up to general manager after my area manager said I wasn't ready for even though I got it anyway. Like any retail job this one is by far the worst. U have to push people to buy the – more... tea and a lot of it. If you don't keep pushing that's your behind !!! Over all free tea is the best! Good luck workin for them. If you want to learn to be a great sales person this is the place for you they get 5 stars for that one. They teach you to sale ice to an Eskimo – less
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Right Place, Right Time
Team Member (Current Employee), Tampa, FL – December 20, 2012
Pros: free tea, learn new skills
Cons: very difficult to make sales goals, management who has no idea about payroll questions, too competitive and pushy
The benefits of the free tea with the knowledge you gain from learning about the tea is pretty much the only good thing about working at Teavana. The sales goals are unreachable by some, other employees steal your customers, and the training is, well, non-existent. You only make big sales by being in the right place at the right time. Very rarely do – more... you convince someone to contribute to making your goal. – less
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Right Place, Right Time
Team Member (Current Employee), Tampa, FL – December 20, 2012
Pros: free tea, learn new skills
Cons: very difficult to make sales goals, management who has no idea about payroll questions, too competitive and pushy
The benefits of the free tea with the knowledge you gain from learning about the tea is pretty much the only good thing about working at Teavana. The sales goals are unreachable by some, other employees steal your customers, and the training is, well, non-existent. You only make big sales by being in the right place at the right time. Very rarely do – more... you convince someone to contribute to making your goal. – less
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Great environment to meet new people
Teaologist (Current Employee), Frisco, TX – November 29, 2012
A typical day at work would be informing individuals about different teas, steeping methods and building relationships with our customers and fellow workers. I have learned so much about teas and the history of them, as well as managing a store as such. The hardest part of the job might be learning everything about the specific teas and products, but – more... it's not impossible. What I enjoy most is building a relationship with the customers. – less
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Fun, a great place to work, can be stressful
Sales (Current Employee), Braintree Ma – November 28, 2012
Pros: free tea all day, fun co-workers
Cons: took a long time to get first check
Teavana is one of the best jobs I've had, the only issue was it takes about a month for you to get your first check. At least it did with me, since its base pay plus commission at the one I work at in our mall. The sales part can be difficult and there is much to learn, but its really fun and as long as you stay positive about things, it will be okay. – more... The thing to keep in mind, is this is a retail setting and retail as a whole is gonna have its stressing points, especially in a store like this one. – less
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terrible place to work
manager (Former Employee), south portland, maine – November 26, 2012
Pros: discount on their over priced products
Cons: to many to list
I worked for this company for a while. Started as a team lead then got promoted to a manager. High pressure sales. Worst management around. Good luck on getting steady hours. Can be fun at first but overall this place will stress you to the point ofa mental break.
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Okay company
Maintenance Teachnician (Current Employee), Stratford CT – November 25, 2012
Guess what? I currently work for this company as a maintenance tech at the distribution center in Stratford CT. And guess what I just found? MY JOB POSTED ON THEIR WEBSITE. I have been working for this company as a TEMP for 6 months and have asked about being hired and was supposed to be hired after 90 days, this is the apparent answer to my question – more... if I will be hired or not. Thanks guys – less
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Very Productive,Outgoing, Fun
Team Member (Former Employee), Palm Beach Gardens, FL – November 13, 2012
Pros: dinner treated at the end of the month along with prizes to the top 3 sales
Selling loose leaf tea and explaining customers the history,flavor, and instructions on a particular tea they were interested in.
I learned about a lot of teas from all over the world; learning the health benefits from tea and how to steep a variety of teas.
The Management was great everything was structured.
The co-workers were awesome and very determined – more... to meet their sale quotas.
I don't believe there was a hard part about this job.
The most enjoable part of this job was selling a whole cast iron set to a satisfied customer – less
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Over forty not wanted
Candidate (Former Employee), Somerset, Mi – September 5, 2012
Pros: tea
Cons: too many to list
I was told that the way they keep their health care costs down is by not hiring over forty. That plus their high-pressure sales tactics makes them undesirable.
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LiaS – November 9, 2012

I saw a position for this company and it was in my nearby mall. After reading this review and others, I wanted to check it out before applying. I was greeted nicely, offered some tea to try, and I asked about the little table that had a big sign "Now Hiring". I was told that they are "mostly done with that as it is for the holiday season" Mostly?? I am over 40, just by a little bit, and don't really look it, but I am obviously not 20. Too bad, as I had a few things I wanted to buy and the sales people did a terrible job of selling. Tried to sell me a bigger tin, but other than that I basically led the sales. I could have easily walked out with about $20 of tea and that is it, if I didn't lead them along. I spent $55. I am the classic bored housewife look for a little money from a fun part time job, and I could really sell a lot. Stupid Teavana- your loss. I don't even need benefits!

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Successful company with ethical business background
Assistant General Manager (Current Employee), Pittsburgh, PA – July 11, 2012
Pros: ethical business structure, gives back to the farmers of their product, lots of opportunity for promotion
Cons: since going public with stocks, culture has shifted a bit, become less personal
The best thing about Teavana as a company is the culture. Based in Atlanta and focused on spreading the traditions and rituals of tea-drinking, the company returns 1% of its profits to every tea-growing region of the world from which they purchase their product. In addition, workers are treated fairly, and purchases are directly from the tea gardens, – more... bypassing auction houses and other third parties, putting more money in the pockets of the farmers.
On the sales floor, it is an active selling environment. Everyone's daily sales goal, from general manager to newest associate, counts toward the bottom line of the day. Communication of news from corporate comes in the form of a weekly newsletter, and the company invests a lot of money in a two-week training session for promising candidates moving up the ladder on a store level, to an area and then company level. During these sessions in Atlanta headquarters, you meet the owners of the company, as well as the CEO, and tea developers.
Working here, I always felt as though I mattered and that the company cared about me. – less
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Great place to be a cashier
Cashier (Former Employee), Bethesda, MD – June 27, 2012
Pros: free drinks, great breaks
Cons: ladder safety
A typical day of work consisted of clocking in and being warmly greeted by my fellow coworkers. If it were a slow day I would help in the back of the store by sorting different tea bags. Refilling canisters of tea and making sure there was enough ice to go around. Straws and cups and napkins I made sure there was enough of. Scanning items and answering – more... some of the customers questions about prices was a great thing. The only hard part about my job was climbing a ladder which underneath was a sink. If I had fallen, it would be tragic, so I had to use proper knowledge in order to not fall. The most enjoyable part of the job was really my co-workers. – less
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Stressed out selling tea
Sales Associate/Team Member (Current Employee), Dallas, TX – May 28, 2012
I loved working for Teavana as a whole. The location, the product, and my co-workers were all great. But the sales process is pretty stressful. There is this big push to get people to buy expensive products and tea when many are not even familiar with what they are purchasing. We do have sales goals to meet and can receive bonuses if these are met, – more... but training is given on the best sales methods. I was always referred to the training manual. The company really needs to pay more attention to customer service and education rather than just sales. – less
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It was an alright environment to work
Sale Associate (Current Employee), South Portland, ME – May 26, 2012
Pros: free tea as much as you want, even if you are not working
Cons: hard to convince people to buy tea
Convince people to sale tea is one of the most hardest things to do.
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Educational place with great health benefits for all
General Manager (Former Employee), Poughkeepsie, NY – May 22, 2012
Pros: discounts on merchandise, health benefits (package and tea based)
Cons: poor choices on management, human resources did not care about employees
The typical work day of a Teavana employee involved encouraging customers to enter the store, lead them through the sales journey and educate them on the benefits of loose leaf tea.

I learned not only the different benefits brought on by loose leaf tea but the different techniques in which to brew them.

I had great experience with the management team – more... until my last few months there when my District Manager left and they put someone new in his place. The new DM did not care about her stores and did not care about the people under her.

I had great coworkers and a great team under me. I would gladly work with them again under different circumstances.

The hardest part of the job was leaving.

The most enjoyable part of the job was working with people of like minds and educating the public – less
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must be a seller. pay is only comission.
assistant manager (Former Employee), Chicago, Il – May 16, 2012
Pros: free tea on the clock
Cons: pressure to sell, strict selling rules, not for everyone.
you must know how to sell, pay is comission based. don't sell then you don't get a check. managment needs help with treating people better. stressful at times. best part was free tea on the clock. no discount when off clock.
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EFGH – July 11, 2012

The pay has never been commission only. It is base plus commission. What you said is absolutely untrue.

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Great concept of a store!
Seasonal Sales Associate (Former Employee), Altamonte Springs, FL – May 3, 2012
Pros: free tea.
Cons: work pressure.
Great concept of a store, passionate about tea, however their sales tactics are hideous.
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Difficult upper management. They lead by intimidation.
Store Manager (Current Employee), St. Louis, MO – April 27, 2012
Difficult upper management. They lead by intimidation. There used to be one store. Now there are 4 in a 25 mile radius.
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About Teavana

Teavana is a specialty retailer offering more than 100 varieties of premium loose-leaf teas, authentic artisanal teawares and – Read more