Operations Team Lead / Key holder (Current Employee), Calgary, AB – May 16, 2013
Pros: free cups of tea on shift
Cons: sales goals are sometimes unrealistic, resulting in punishment if they are not met.
Selling tea has to be one of the best jobs I have ever had. I have had very few upset customers, most people are excited to learn more and expand their knowledge and tastes of tea. My co-workers are fantastic, Area manager, and store manager are a hoot to have around. I wake up excited about who I will be working with every day.
Don't really care about you unless you make me the most sales
Teologist (Former Employee), Toronto, ON – December 20, 2012
They cut your hours back more and more until you're down to a 4 hour shift a week, even though you're supposed to get 20+. Unless you're in the top three of sales of the store, they don't care about your opinion or if you need more hours. Our regional boss was a horrible person & everyone ended up quitting because of him, including our top sale people. – more... Maybe not all the Teavana stores are like this, but ours sure was. – less
Sales Persons (Former Employee), Saint John, NB – October 18, 2012
Working at Teavana was a great place to work because I learned new interesting information tea everyday. Management and co-workers always worked as a team. The part was working in an uplifting environment with great people.
Customer Sales and Service Representative (Former Employee), Atlanta, GA – May 15, 2013
Pros: teavana is a tea company and we got to choose from over 50 differnt types of tea for free, very relaxing.
Cons: web issues, no web developer
Working for Teavana was a wonderful experience. The building was located in Buckhead Atlanta and it provided beautiful views. My workday typically began at 8:00 am with a complementary cup of tea. The management team was always in meetings and the company always provided lunch or breakfast for us. My co workers were amazing and supportive. The hardest – more... part of my day was probably correcting a store issue. I enjoyed making customers happy. – less
General Manager (Current Employee), Greenfield, WI – May 9, 2013
Pros: benefits for even part time employees, unlimited drinks while on the clock, and a very generous discount with teavana and starbucks.
Overall, Teavana is a fantastic company to work for. They take care of their own when it comes to any personal matter, as well as make sure that you have every bit of information about the products we provide. It is required for General Managers to sell a minimum of $3000 a week, ensuring the stability of profits and gains within the store. On top of – more... monitoring payroll and recruitment and hiring. General Managers are active in the training process of new recruits to keep consistent knowledge and standards among the staff. They also promote from within, so you understand every single aspect of the store by the time you reach General Manager. – less
Specialty sales environment with knowledge enrichment potential
Team Leader (Former Employee), Bridgewater, NJ – May 2, 2013
Pros: the smell of the store, great coworkers, proximity to other stores and dining, good discount
Cons: steam burns, no set schedule
A typical day at work consisted of sales, cash management, customer education and tea brewing. I learned so much about tea, its different types, brewing, tea customs, and presentation. My coworkers were great to work with. There really was no hard part to the job, except maybe lifting the large, bulky containers used for the tea sampling. The most enjoyable – more... part of the job was the learning experience and being able to share that knowledge with the customers. – less
I actually liked working for the company when I first started, the training was challenging and learning how to make the teas was a new experience for me. Also, I really enjoyed the health aspect of it.On a typical day, you will find yourself sampling in a rotation, trying to attract customers to the store. During the weekdays, the sure is usually staffed – more... low. However, on Saturdays you will see most of your co-workers there and you will fight for sells.
My experience has taught me not all Teavana stores are created equal. The stores are usually located in luxury malls and expect high volume sales, even if you are in a low traffic area (that was the case for me). The selling process forces you and your co-workers against one another instead of promoting team work. The company expects high sells, but pays you (management included) little above minimum wage.
Management was horrible, Area Management was worse. I guess when people are hungryfrom being paid pennies, it forces them to take it out on their employees.
My co-workers were amazing and one of the reasons I stayed so long was because of them.
The hardest part of the job is the selling process! You have to convience hard working people they cannot live without an over priced cast iron set and equally over priced tea.
Best things about this job included free tea and weekly pay. The company was recently purchased by starbucks, so I guess the benefits are good now as well. – less
nice experience but HORRIBLE management and company to work for
Team Leader (Former Employee), Tacoma, WA – April 7, 2013
Pros: nice discount, free drinks, getting paid every friday, direct deposit
Cons: short breaks, horrible area manager, working on a saturday isn't fun, they don't care about the employee if your not making money, unprofessional
Walking into teavana as a employee not customer all my co workers were so amazing we were all like a family but behind the scenes it was DRAMA! Sampling has to be the worst part of this job your working a long shift everyone is working and you have a high goal to meet with only one hour of tea counter time that was extremely challenging. My two years – more... i worked there i learned to never get close with my co workers, keep your business to yourself, how to work under pressure and staying focused. My co workers were all full of drama just some catty woman always getting snappy stealing sales and taking there title (team lead, AGM, GM etc) to boss everyone around that goes for everyone even managers if we had one nobody wanted to work there the area manager is unprofessional,unorganized person she's good at her job but she isn't good at keeping her management name because she's to friendly with everyone, she favortist people and gives certain people different pay then the next when both you guys have the same title and same rules.. The hardest part of this is sampling, making store goal and on top of that making your goal as a team lead you had to stay at an A+ every week be the highest seller like it was difficult and quite the challenge. the only enjoyable part was when it was really slow making and trying different teas, being able to play our own music for a while, and we had a sweet discount 40% oh by the way if they promote you make they change your title and pay because i was a team lead in Dec and was getting my team member pay under team member which is so messed because i got yelled at and worked really hard. and the scheduling is horrible you could never make plans in your life because you think you have this day off make plans and all of a sudden there was a schedule change the night before it wasn't fair for people who haves kids and live so far out and the people who took the bus. Never work for teavana save yourself! – less
Sales Associate (Current Employee), Kalamazoo, MI – April 2, 2013
Pros: free tea and discount
Cons: getting really busy from time to time
Entering and trying all the tea samples before getting warmed up my Mangers. Then bringing people in and informing them about tea culture as well as getting them all set. Plenty of information about tea and the sales process. The management was good for the most part, but there were confusion between them. Co-workers were helpfull and kind for the most – more... part, a few issues with them. Hardest part of the job had to be being able to jump from person to person while remember what you had talked about with them. The most enjoyable part of the job to be seeing how happy everyone was when they left fullfilled from getting what they needed, but not too much – less
Opportunity to Learn and apply my skills and interact with children of all ages and their parents.
Sales Associate (Former Employee), Peabody, MA – March 19, 2013
Organized and conducted stimulating, age appropriate, activities for 13 children. Prepared and distributed marketing documents (flyers, newsletters, etc.). Prepared and reviewed excel documents; distributed invoices. Completed and renewed all required certifications each year. Completed 7D licensure and was responsible for driving, safety, and cleanliness – more... of van. Completed Rockwall training and safety course and was a senior instructor and safety monitor of rockwall activities. Communication with co-workers and group work to ensure compliance of policies. – less
The company is great but really depends on which store you work at.... Don't work in Garden City, NY
Sales Assosiate (Former Employee), Garden City, NY – March 14, 2013
Pros: the discount
Store 11 is racist, only African American race is able to be managers. When I was there was one white person that worked and another one quit. And the schedule only comes out the day before for the week. So you can never make plans. And the schedule changes, all the time, during the week. You're on it one day and off the next. Not a stable job. Horrible – more... breaks, only half an hour if you're working 8 hours....l you're on your feet the whole day. Filthy environment. – less
Sales Associate (Current Employee), Costa Mesa, CA – March 4, 2013
The good thing about free drinks during your shift is you can tell customers about your Teavana experience. They train you for almost a month so you know what you are talking about when you interact with customers.
Fun but competitive loose leaf tea and retail sales job
Speciality tea sales (Former Employee), Palo Alto, Ca – February 1, 2013
Up-selling and down-selling merchandise where I learned to perfect my people skills. It is a fast paced and competitive work environment with high expectations for sales goals. The most difficult part of the job is the competitive sales while the most enjoyable part is learning about different types of teas and their health benefits.