Copy Center Site Lead $$25.00/hr - Grande Prairie, AB

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Essential Job Functions/ Duties:

  • Looking for Leader of people and process for the print shop
  • Person must have print experience or equivalent and be able to run the print shop, including training on all the duties.
  • Experience with Xerox and similar equipment will be big bonus
  • Some managerial skills required
  • Ensure customer issues and escalations are resolved or further escalated as appropriate
  • Conduct quality checks on own and others’ work to ensure accuracy and required output is to standards
  • Adhere to all safety procedures
  • Perform backfill duties for absent coworkers
  • Perform other duties as assigned by Manager
  • Coordinate the site service delivery processes: overseeing - prioritizing - assigning tasks to meet customer SLA requirements.


  • Complete month-end billing and financial reporting for the account

Purchase supplies - print - etc. (P-card or P.O.)

  • Perform month-end reconciliations (inventory - billing - third-party)

Peer Support

  • Participate in the task specific coaching and on-site training of coworker
  • Provide peer performance feedback to the site operations manage r if requested

Perform Activity Tracking task reviews with coworkers as directed by the site operations manager - mentoring or escalating as appropriate
Revenue Growth

  • Work with the site operations manager to launch and roll out SARG (revenue growth) programs
  • Continuous Improvement

Support site continuous improvement programs including 5S - a site efficiency methodology

Required Skills:

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
  • Able to listen and communicate effectively
  • Able to read - write and follow basic English instructions
  • Basic accounting skills
  • Proficient PC skills / Microsoft Office
  • Excellent communication and Customer service skills
  • Effective organizational skills
  • Leadership skills to coach - train and mentor workgroup employees
  • Profit focused and accountable for results - business and financial acumen an asset
  • Good problem solving skills
  • Results oriented


College Diploma or business equivalent; * Health and safety certification (WHMIS)
Experience in customer facing role / customer service role; (3-5 years’ experience)

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !