Contact Centre Representative – Inbound Banking
Team Recruiter - Saint John, NB

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number:

Please mention the job title above in the subject line
The recruiter in charge of this role is Lavanya

AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=009535

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our well established Client from Major Bank is looking for Contact Centre Representative – Inbound Calls Transfer
Location: Saint John, NB
Duration: 6 Months contract with high possibility of extension

Work Hours/Shift (e.g. Mon-Fri, 8:30am - 5:00pm) ; Mon-Fri, 12-8 PM

Summary:
The main function of this role is to answer a high volume of calls and redirect them to the appropriate department. The types of calls you will receive are insurance based but no insurance experience required. This is a fast paced environment so focus on time management is the key to success in this role. We are looking for someone to join our team that is friendly, open to change and will be a great team player. This is a part time position offering a great working atmosphere and an opportunity to be part of an ever growing company.

Skills:

  • Verbal and written communication skills.
  • Attention to detail, customer service and interpersonal skills.
  • Strong listening skills are a must to be able to determine which department the client needs to be transferred to in a timely manner.
  • Ability to work independently and manage one’s time.
  • Call Centre experience required
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:
High school diploma or GED preferred.

  • 0-2 year’s customer service related experience required.

PLEASE FILL THE BELOW SKILL-MATRIX:
Call Center Experience * __+Yrs.
Communication Skills - Please Provide Rating - 1 to 5 (excellent) *
__
Team Player * Yes/No
Telephone Customer Service * ____+ Yrs.
Time Management Skills * Yes/No

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

When you have some time please register in our database (5 minute process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section.

We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

Have a great day.

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