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The recruiter in charge of this role is Lavanya
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One of our well established Client from Major Bank is looking for Contact Centre Representative – Inbound Calls Transfer
Location: Saint John, NB
Duration: 6 Months contract with high possibility of extension
Work Hours/Shift (e.g. Mon-Fri, 8:30am - 5:00pm) ; Mon-Fri, 12-8 PM
The main function of this role is to answer a high volume of calls and redirect them to the appropriate department. The types of calls you will receive are insurance based but no insurance experience required. This is a fast paced environment so focus on time management is the key to success in this role. We are looking for someone to join our team that is friendly, open to change and will be a great team player. This is a part time position offering a great working atmosphere and an opportunity to be part of an ever growing company.
- Verbal and written communication skills.
- Attention to detail, customer service and interpersonal skills.
- Strong listening skills are a must to be able to determine which department the client needs to be transferred to in a timely manner.
- Ability to work independently and manage one’s time.
- Call Centre experience required
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred.
- 0-2 year’s customer service related experience required.
PLEASE FILL THE BELOW SKILL-MATRIX:
Call Center Experience * __+Yrs.
Communication Skills - Please Provide Rating - 1 to 5 (excellent) *
Team Player * Yes/No
Telephone Customer Service * ____+ Yrs.
Time Management Skills * Yes/No
Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !
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