Administrator – Customer Service (Former Employee) – Etobicoke, ON – January 8, 2014
A Typical day at work: Just before my shift began, I checked incoming e-mails to be aware of any changes in exiting company policies, procedures as well as of any updates and events. As a first point of contact, it was very important to be ready to take the first call, be enthusiastic and prepared to help customers with their needs. Everyday I had to deal with different client situations that allowed me to use my expertise and professionalism in order to provide a positive solution to their problems.
What I learned: I learned to always remain calm, professional and be able to diffuse any client's difficult situations.
Management: My management was always encouraging my self-motivation and goal orientation.My supervisor treated me with respect and was very knowledgeable and willing to help.
My co-workers: I always had fun at work no matter what. As a part of a team I always encouraged my co-workers to be part of different charitable initiatives (i.e. JDRF Ride for a Cure, support of United Way, Food Bank Programs, Toy Drive).
The hardest part of the job: I always embraced challenges and enjoy trying new things. My job at the times was too repetitive and in order to gain new skills I usually volunteered to be a part of different projects.
The most enjoyable part of the job: I really liked having a structure to my day. I new exactly what was expected of me, so I could shoot for a day goal and hit it.
i liked respect, integrity and enjoyable environment
sometimes lack of communication between management and employees
Phone Channel (Current Employee) – Toronto, ON – January 11, 2016
A company that prides itself on the employee and customer experience. Constantly changing environment that makes for a challenging landscape at times. Evolving work strategies create an exciting workplace that pave the way towards future success.
Flexible Work Options, Employee Benefits, Diversity and Inclusion
TD does many things extremely well. They place a very high emphasis on training and support for their employees. Generally, speaking, the corporate culture is positive and forward thinking, and people do enjoy working there.
Bilingual Customer Service Advisor (Former Employee) – Halifax, NS – July 10, 2015
I worked for TD for 6 months. The training was very comprehensive. It wasn't however the right place for me as I didn't want to be stuck on the phone all day. Also the culture there is to play weird games and have competitions between teams. I felt that at times with all my experience that I was undervalued. The benefits are amazing though and this is the reason many people stay.
Ont. - Team Leader, Claims Services (Former Employee) – Toronto, ON – March 28, 2016
Working at TD was gratifying as it was a constant learning experience as well as being able to share and help others. They strive on a open door concept in which it makes a comfortable environment. Having Employee experience was essential as it is the key to customer experience
Team Leader, administrative services (Former Employee) – Edmonton, AB – March 25, 2015
TD provides excellent training and on the job support. They encourage sharing of ideas and management has an open door policy for the staff for questions or idea sharing. Furthering education is encouraged to always keep improving or working toward designations.
health benefits, excellent flexibility to allow for work life balance
high stress work, dept.'s do not work well together to meet common goals
Executive Assistant (Former Employee) – Toronto, ON – September 1, 2015
I'm proud to say I worked for TD for 11+ years. Amazing company with great values. They created a very professional and relaxing work environment. A typical day at work was spent on managing the VP's calendar, printing all documents prior to each meeting and making travel arrangements for the VP and other staff members.