Pros: pot luck, good co-workers, good people manager
Cons: high call volume
A typical day consistent of answering calls of potential clients and creating profiles for them. Calls could reach up to 100 calls per day. Responsibilities also included verifying client information, documenting changes made to client profiles, thorough security checks, developing rapport with the client and determining group rate eligibility.
I learned to be quick and efficient at managing client calls and expectations as well as answering questions.
My people manager was great, but the upper level management decided the role I was redundant. I feel they should be more proactive in retaining valuable team members than letting them go.
Co-workers are mostly helpful and supportive
Hardest part of the job is handling the sheer volume of client requests
Most enjoyable part of the job is the co-workers as well as the pot lucks we organized