Administrator – Customer Service (Former Employee) – Etobicoke, ON – 8 January 2014
A Typical day at work: Just before my shift began, I checked incoming e-mails to be aware of any changes in exiting company policies, procedures as well as of any updates and events. As a first point of contact, it was very important to be ready to take the first call, be enthusiastic and prepared to help customers with their needs. Everyday I had to deal with different client situations that allowed me to use my expertise and professionalism in order to provide a positive solution to their problems.
What I learned: I learned to always remain calm, professional and be able to diffuse any client's difficult situations.
Management: My management was always encouraging my self-motivation and goal orientation.My supervisor treated me with respect and was very knowledgeable and willing to help.
My co-workers: I always had fun at work no matter what. As a part of a team I always encouraged my co-workers to be part of different charitable initiatives (i.e. JDRF Ride for a Cure, support of United Way, Food Bank Programs, Toy Drive).
The hardest part of the job: I always embraced challenges and enjoy trying new things. My job at the times was too repetitive and in order to gain new skills I usually volunteered to be a part of different projects.
The most enjoyable part of the job: I really liked having a structure to my day. I new exactly what was expected of me, so I could shoot for a day goal and hit it.
I liked respect, integrity and enjoyable environment
Sometimes lack of communication between management and employees