Administrator – Customer Service (Former Employee) – Etobicoke, ON – 8 January 2014
A Typical day at work: Just before my shift began, I checked incoming e-mails to be aware of any changes in exiting company policies, procedures as well as of any updates and events. As a first point of contact, it was very important to be ready to take the first call, be enthusiastic and prepared to help customers with their needs. Everyday I had to deal with different client situations that allowed me to use my expertise and professionalism in order to provide a positive solution to their problems.
What I learned: I learned to always remain calm, professional and be able to diffuse any client's difficult situations.
Management: My management was always encouraging my self-motivation and goal orientation.My supervisor treated me with respect and was very knowledgeable and willing to help.
My co-workers: I always had fun at work no matter what. As a part of a team I always encouraged my co-workers to be part of different charitable initiatives (i.e. JDRF Ride for a Cure, support of United Way, Food Bank Programs, Toy Drive).
The hardest part of the job: I always embraced challenges and enjoy trying new things. My job at the times was too repetitive and in order to gain new skills I usually volunteered to be a part of different projects.
The most enjoyable part of the job: I really liked having a structure to my day. I new exactly what was expected of me, so I could shoot for a day goal and hit it.
I liked respect, integrity and enjoyable environment
Sometimes lack of communication between management and employees
Licensed Insurance Analyst (Former Employee) – Saint John, NB – 26 April 2017
if you ever decide to resign from TD make sure that you haven't over used any of your holiday/vacation time or personal time as they will recoup every penny then can. Also ensure that if you have submitted a electronic timesheet for overtime, screen shot it for accuracy
Typical Call Centre environment, evaluated by metrics
Customer Service Specialist (Former Employee) – Toronto, ON – 8 April 2017
Take calls from customers who have inquiries regarding the balance protection insurance on financial products such as lines of credit, mortgages and loans. The hardest part of the job is the monotonous routine of working in a call centre.
Claims Representative (Former Employee) – Saint John, NB – 22 March 2017
Lots is expected from employers . Same position will change monthly if not daily . Policies and procedures are very hard to follow because they change them to drastically. Easy to get discourage and Lots of people on stress leave at all times . From a year ago and heard the same story last week , over 20 % on stress leave due to the job. Regional and office manager changes every year. Too much change in that department for employees to feel comfortable in their job.
SENIOR CLAIMS ANALYST/ADJUSTER (Former Employee) – Toronto, ON – 5 March 2017
Atmoshere is everyone is engaged in their work files You have a lot of claims/file handling that need to be completed You are expected to take queue calls on top of your work load You make calls daily to customers, third parties and sometimes lawyers You do billing and setup rentals, appraisals for your insureds vehicles The most part of enjoyment is taking a lunch break, which is 1 hour. You can take mini breaks on your own, provided your not in the queue at your designated time. Hardest part is making decisions that don't fall within the insurance scope
You can make your decisions with the claims, but you must back it up
Analyst/Advisor (Current Employee) – Markham, ON – 22 February 2017
Excellent working environment and acceptance of growth opportunities. I have only been there for couple months and I am already looking for my next move up because hardwork and excellent work ethics do get noticed and recognized.
You start off as an advisor on the phones which can be hard but the culture is amazing and you are a part of something so much bigger. Lots of room for advancement and all the perks of working for a big bank.
DLH Division - Data Processing Officer (Former Employee) – Toronto, ON – 9 September 2016
TD Bank is very professional company and deals with all the associates professionally. Efficient and accuracy of work is the number one priorities. Clients services were all so good with all friendly customer service and receptionist. I will be a faithful associate as well as client of this number bank in Canada.
Productive work place and so much to learn. I love it
Administrator (Former Employee) – Toronto, ON – 27 August 2016
Working with Td Insurance was a great opportunity with me. I learned all the systems application easily. The people I worked for, were so friendly and willing to help all the time. I was able to use my other skills like, excel, word and outlook. I would recommend Td Insurance for contract employees or for those who want to gain an experience in an office environment.