Insurance Analyst -Underwriter (Former Employee) – Etobicoke, ON – 15 October 2013
A typical day at work would be a continuous routine with surprises. It is a call centre environment so the daily routine and expectations is the same but every call is different with a different request and concern.
I have learned to deal with all types of people and how to handle different request and concerns. I have also learned how to handle customer conflicts and resolutions.
My co-workers were always helpful and always positive.
The hardest part of the job was the late night flex shifts.
The most enjoyable part of the job is talking to clients and setting up policies.
Insurance Advisor (Current Employee) – Markham, ON – 12 February 2018
A company that focuses on customer first and places alot of training on satisfying customers. Management seem to be disinterested at times, which leads to lack of motivation towards their team members. Theres plenty of room to grow and move around, however they do have a strict timeframe with regards to staying in your role despite excelling. The onboard training was probably the best part and talking to customers is quite enjoyable aswell. If the culture could be revamped, then it would definitely improve its overall rating.