Risk Event Management Clerk (Former Employee) – Saint John, NB – 23 June 2017
I worked as a contractor on a term so I did not have benefits, sick days or vacation days. It is a good atmosphere and they do treat you well, even if you are a contractor.
A typical day included corrections on accounts (mainly data entry). I learned about many aspects of car insurance. The company is very diverse and there are many different groups and clubs to be associated with.
The hardest part of my job would be the hours. I had a 3pm-11pm shift which meant I was away from my family more than I liked, especially because my son has Asbergers.
My favorite part of my job would be my team. My team manager was an incredible person and my co-workers were all friendly and helpful.
New Business Sales Analyst, (Level 2) (Former Employee) – Toronto, Canada – 20 June 2017
I would take a position with TD Insurance again here in US. I started my insurance career with TD and have never regretted it. The best employer of all time. Staffs are well paid. Balanced work and family life.
Almost all the software team are consultants. Management runs the software group like it's a banking operation with focus on important issues like getting your time sheet in on time and checking your hours (Link is used to track time away from your desk). Overall not a very challenging place to work and little room for advancement or influencing culture change. Not a long term gig (but most working there know it)
Workload is light
Management is there to protect themselves, not their employees.
Analyst (Current Employee) – Markham, ON – 12 May 2017
TD is a great company to work for. They do a lot for the employees to make the work day more enjoyable. My team especially is amazing to be a part of. My only critiques is that at times they can over manage their employees and not give us enough authority and also it can be very difficult to advance in the company. You have to be under the right management to get advanced. Certain managers help you advance quicker and other managers make you go through many obstacles before they will recommend advancement.
Licensed Insurance Analyst (Former Employee) – Saint John, NB – 26 April 2017
if you ever decide to resign from TD make sure that you haven't over used any of your holiday/vacation time or personal time as they will recoup every penny then can. Also ensure that if you have submitted a electronic timesheet for overtime, screen shot it for accuracy
Typical Call Centre environment, evaluated by metrics
Customer Service Specialist (Former Employee) – Toronto, ON – 8 April 2017
Take calls from customers who have inquiries regarding the balance protection insurance on financial products such as lines of credit, mortgages and loans. The hardest part of the job is the monotonous routine of working in a call centre.
Claims Representative (Former Employee) – Saint John, NB – 22 March 2017
Lots is expected from employers . Same position will change monthly if not daily . Policies and procedures are very hard to follow because they change them to drastically. Easy to get discourage and Lots of people on stress leave at all times . From a year ago and heard the same story last week , over 20 % on stress leave due to the job. Regional and office manager changes every year. Too much change in that department for employees to feel comfortable in their job.
SENIOR CLAIMS ANALYST/ADJUSTER (Former Employee) – Toronto, ON – 5 March 2017
Atmoshere is everyone is engaged in their work files You have a lot of claims/file handling that need to be completed You are expected to take queue calls on top of your work load You make calls daily to customers, third parties and sometimes lawyers You do billing and setup rentals, appraisals for your insureds vehicles The most part of enjoyment is taking a lunch break, which is 1 hour. You can take mini breaks on your own, provided your not in the queue at your designated time. Hardest part is making decisions that don't fall within the insurance scope
You can make your decisions with the claims, but you must back it up
Analyst/Advisor (Current Employee) – Markham, ON – 22 February 2017
Excellent working environment and acceptance of growth opportunities. I have only been there for couple months and I am already looking for my next move up because hardwork and excellent work ethics do get noticed and recognized.