Atmoshere is everyone is engaged in their work files
You have a lot of claims/file handling that need to be completed
You are expected to take queue calls on top of your work load
You make calls daily to customers, third parties and sometimes lawyers
You do billing and setup rentals, appraisals for your insureds vehicles
The most part of enjoyment is taking a lunch break, which is 1 hour. You can take mini breaks on your own, provided your not in the queue at your designated time.
Hardest part is making decisions that don't fall within the insurance scope
You can make your decisions with the claims, but you must back it up