great work environment with great benefits
td canada trust (Current Employee) – Ottawa, ON – July 28, 2016
On a typical day I would handle anywhere from 70-100 calls, possible more depending on call volume. I have learned a lot about myself and about the workplace itself from working for TD. Of course when you handle that many calls not every customer will be a happy one. I feel a big part of a customer service base job is being able to adapt and handle each situation as it comes. I excel in handling different calls and I am able to de escalate a caller who may have had a bad experience or who might be frustrated.
Management was great, they were always there for me when I needed something. I would have to say the same for co workers, if I was ever in a situation where I didn't know what I was doing, they would be there to lend a helping hand.
The hardest part about the job would be to remember to take a break in between calls, stand up stretch or have a glass of water. On super busy days I always wanted to handle as many calls as possible and hit all of my sales target goals.
The most enjoyable part of the job would be building rapport with each customer or finding out new and exciting things from just being able to have a conversation with the customer. I thrive on that atmosphere, being able to make somebody's day puts a smile on my face.