TD Canada Trust Employer Reviews

I worked for TD for 5 years throughout and after my schooling. I gained various interchangable skills in multiple front line positions. I learned valuable business skills especially in Customer Service and Sales. I found that even in one role managers frequently changed so it was important to document your successes, as some managers will be extremely – more... helpful whereas others you wonder if they know what they are doing. You must seek Human Resource advice and guidance but this may not always be a valuable source. Seeking a personal mentor and people to advocate on your behalf is the only way to gain advancement, even then competition is great. Rotational shifts are even for full time staff there are limited set hour positions making life balance difficult, even for senior staff. If you dont mind repetition, tend to be somewhat of an introvert and can manage the stress of consistently meeting goals and abiding by always changing guidlines then the call centre may be a good place for you. I find that a general business degree can get you anywhere you want to go as they tend to focus on internal development, I had my education in HR and that did not seem to get me into the department, lots of work needs to be done, and even after that you may not get there. There are many different roles you can take part in but be careful about contract positions and what you may be risking. I would suggest creating a clear cut plan and branding yourself as best as possible. Be open, minded, sales driven, and willing to move for opportunities. I was not able to move, not able to obtain a different position, and became exhausted in the role I was in, after 5 years of putting everything into the Bank working overtime, volunteering, gaining interchangable skills and maintaining the "can do" attitude, I became highly discouraged and felt like I was no longer learning and wasting crucial time in a role that I could no longer do. In order to get into HR you must be able to go up the ladder in various supporting roles including management, which is understandable but it really retaining employees for a lifetime, with the scary possibility of it not happening. I guess it may be worth the risk, but make as many connections as you can, know your rights and resources, make sure you dont fall through the cracks. – less

A typical day includes reviewing customers appointments, agenda for the day, reviewing sales targets and counselling with the team.

It was a good place to work. I was a security officer so the day began with checking securites and ended the same way. Between securities, each day was different as we assisted staff and customers with their needs and problems. My immediate supervisor and I worked very well as a team, but we worked within the framework of a very large branch, so we – more... were teamed with larger teams; Sales team, Service team and the branch team overall. Compliance was a large part of our job, as well we supported customer service. The most difficult part of the job was keeping sixty odd people focused on branch objectives, since everyone had personal goals that had to be met as well, reminding them that by achieving branch goals most of the personal goals would also be met. Working with so many people and friends was very enjoyable. – less

Busy call centre but fun to work at because of the excellent rapport with coworkers..the great managers (I worked for 3 at once but reported to only 1). Lots of chances/opportunities for crosstraining and advancement, excellent benefits and friendly, congenial work atmosphere which contributed to our team winning a customer service award. Always felt – more... valued as an employee. A typical day would consist of handling calls from customers, TD and correspondent banks, as well as other Canadian banks and opening pymt investigations to trace and/or amend these wire transfers.I was given extra courses in SWIFT early in the morning before work..so I was permitted AND encouraged to grow in my role and further build my expertise.I also had to do French translation for same-day payments, payment investigations and future-value payments.
I learned that I could acheive a great deal if I used good judgement and followed the rules and had the boss sign-off on payments when we had exceptions when we "broke the rules". – less

- Great Employer
- Great company culture/vision
- Good Management
- Leading edge in terms of computer technology being used by staff.
- Great environment to work in. Would definitely recommend and return to this Financial Institution if the opportunity arose! (I currently work at BMO)

Working for TDCT was a great experience. I developed my customer relations skills as well as working closely with other co-workers. I become involved with the Customer Experience Index committee to better improve our branches customer service. I learned how to appropriately handle difficult customers as well as any other problems that may have come – more... up. I never had any issues with other co-workers or managers. I was comfortable dealing with large amount of cash and following the appropriate policies and procedures. I was comfortable with the opening and closing procedures of the branch. – less

At TD customer service is very important

A good csr is someone that is proactive in looking for ways to make a customer's account better for the individual; doing this means knowing what to look for when analyzing a customer's account and listening to what the customer needs

Co workers were always fun and made it the enjoyable to come to work

Management – more... is very caring, motivating, and always rewarding the employees for hard work and achievement

I learned what it means to be a good manager by looking at my managers as examples. I always felt supported and safe with my managers.

A secondary language is important

The most enjoyable part of the job is the satisfaction of having customers listen to you and being happy with the products and services that I offered to them. I enjoy helping customers save money while making the most out of their money. When I am able to get a customer to realize or understand something that they didn't know before, I get a a huge sense of achievement and it makes me feel good.

The only problem with being a customer service representative in the front line is that I didn't always get a lot of time with the customer and many customers just wanted to come in and out. Many of the customers also didn't speak english so it was very difficult to help them. – less

Working at TD was a pleasure and a typical day at work consisted of serving customers at the front desk as a teller, and assisting with any of their needs as courteously as possible. Managers and co-workers were great to work with. The hardest part of my job was making customers upset with TD practices happier without having to get the help of a supervisor. – more... The most enjoyable part of the job was making people smile throughout the day. – less

As a customer service representative at a bank the job requires a great deal of detail, accuracy and efficiency. Great company to work for with many advancement opportunities.

One of the greatest aspects of the job was dealing with MANY different walks of life every single minute of the day.

They need to improve things a lot.

ell us about:

a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job

I have been working as an FSR since May 2012. During my past year I came across many challenges and learn many new skills. I gained knowledge in different products such as opening accounts, Investment solution. Lines of credits and Mortgages. I enjoyed working with my peers and learning different skills everyday.

TD canada trust is an institution that thought me a great deal!
I learned everything from day to day banking to managing a team.
They are very focused on custumer service experience and employee experience which leads to a plesant work place.
It is a bank were you feel like your team is your family because you have great support from you collegues and – more... the management team. – less

TD is very customer oriented, and it is what makes it the better bank. The large customer base TD Canada Trust acquires speaks volumes about the type of legendary customer service it delivers. It is a supportive and nurturing environment to work in.

Nice teamwork, nice environment, conservative culture
challenging but fun

Loved working for the bank an ealing with the customers first hand on a daily basis but was difficult to secure a full-time postion

A typical day at work as a full-time teller and a keyholder meant that I would start the day by opening the branch with the MCC. During the day I would perform sales referrals to the account managers as well as regular duties as a teller. I would also be responsible for maintaining accounts receivables from ATM deposits. In this position, I learned – more... basic and advanced banking practice which allowed me to further explore the financial sector. Management was excellent at TD. They encouraged me to learn more and motivated me everyday. My co-workers were very friendly and also had amazing personalities. The hardest part of my job was learning all the practices from the ground up since it was my first time in the industry. The most enjoyable part of my job was seeing how capable I was at succeeding thanks to all the help and encouragement I received. – less

Good Employer - TD has a good culture, management, training, and job security. I would recommend TD to family and friends.

A great enviroment for a people person, meeting and helping clients daily while preforming basic banking, wire transfers, investigations, account openings, safety security box (open and closing), credit product sales, mutual fund sales while having great conversations and building strong client relationships. Very busy daily, great to learn multi tasking – more... and quick problem solving skills.

Daily contact with Management, Branch Managers, VP's, District VP's great in learning how to interact professionally with higher management.

Amazing teams and co-workers, like a family, everyone was extremly helpful and friendly, got along with everyone that started working at the branch. I assisted a lot in training new Customer Service Representatives with customer interaction to the banking computer systems, dealing with large amounts of cash deposites and withdrawls, audit procedures and regulations.

At times it could be extremly busy, the line was out of the doors and we would be short staffed so it could be very demanding with tight deadlines and making sure our customers were not waiting for long periods of time, so over time you learn how to deal with the pressure and effectively come together as a team with communication, learning processes so things could move along at a quicker speed, learning to trouble shoot and problem solve on your own while making decisions without management.

The most enjoyable part of working for TD was the friendships I built with customers, cooworkers, and our community learning about people and cultures and being able to go above and beyond to help people not just by doing your job, but more. I built very strong bonds and friendships that will last forever, like a family and I learned a great deal of amazing things working at TD. I am thankful for my years with TD becuase it taught me so much, not just about work but about life as well. – less

Work here if you want to be treated as a sales machine. If you don't produce the sales, you're placed on contract to either meet sales targets or be fired. Management regularly stands over your shoulder pushing to wrap up calls / lessen call times which means decreasing customer experience. They're also sourcing alot of the work off shore and customers – more... complain to no avail. – less

Employer offering full scale of products, delivery and service.
Supportive of employee progress.