Perfect way to learn how to multi task and to learn how to manage
Senior Resource Officer (Current Employee) – Montréal, QC – 16 August 2016
Click to edit position description- Provide support and guidance on financial policies and procedures to various departments (Resolution, Credit Loyalty & Advice, Customer Service, and Retail branches).
- Prepare and deliver effective individual coaching.
- Manage and resolve my 1st level escalation calls.
- Responsible for enhancing and communicating changes to our procedures, and banking tools.
- Motivate and encourage fellow coworkers with reminders and day to day tips on the various ongoing campaigns.
- Meet monthly quotas pertaining to efficiency, advice, and call quality.