TD Canada Trust Employee Reviews

Found 716 reviews matching the search
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Room for advancement
Financial Service Representative (Current Employee) –  Ajax, ON24 October 2016
TD is a great bank to work for. There is lots of room for advancement if you want to move up to management or back office. The salary is not that great at retail level I think you make more money if you work in the offices or HR. The staff are great and the benefits are decent.
Pros
benefits, room for advancing, training, experience
Cons
long hours, not great pay, lots of complaints.
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Company doesn't care about workers
Senior Fraud Analyst (Current Employee) –  Markham, ON28 June 2016
I've worked for the company for 8 years and have always noticed a certain culture about it. They say they want employees to have work/life balance but give you a hassle about changing shifts/getting time off etc.

If you go for interviews, they won't even give you the courtesy of feedback or letting you know you didn't get the job. You'll figure it out when they don't return any calls/emails.

A typical day at work as a fraud analyst means there's lots of work and ad hoc duties to perform. Management doesn't speak to you unless it's necessary as they're too busy. They also promote animosity among employees by not actively resolving issues and letting emotions fester.

There are some positive experiences but overall, there's a cycle of management and the company not caring about its employees and their well-being. Difficult to find work/life balance as they only care about getting shifts filled and the CEO decides to lay off almost 40% of staff to give himself a huge bonus at the end of the year.
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Excellent workplace, great employer
Program Coordinator (Current Employee) –  Toronto, ON21 November 2016
TD is a great employer and takes care of their employees. They try to accommodate work and life balance by letting individuals work from home and offer flex times.

They have helped me grow in the company and pursue my goal of becoming a project manager. The only set back is that the pay is not competitive and growth within the company means not a huge increase in pay. Aside from pay the benefits are amazing.
Pros
excellent incentives and benefits and stocl options
Cons
salary not competitive in the industry
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Great Culture with Diverse team
Customer Service Rep (Current Employee) –  Toronto, ON23 June 2016
While working at TD Canada Trust, i had the opportunity to meet some exceptional people, who have mentored and challenged me to go above and beyond. The culture at TD is the best, very hard to find elsewhere with open communication with management and other co-workers. TD is very sales driven, which is great for development but opportunities to get to corporate are very rare.
Pros
Culture, Flexible hours, Benefit plans, On going training
Cons
Advancement is Slow, Sales get cannibalized by other staff
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Excellent work life balance. Good work culture and managers
Service Officer (Current Employee) –  Mississauga, ON10 October 2016
Good team and working environment. All the manager and team members helpful and provide support.
Giving training's to new trainees needs to be improved and should have designated trainer role.
Work life balance is good. Work is priority however team bonding initiatives are driven across the organization irrespective its contractual or TD employee.
Pros
Excellent work life balance, good management team, team bonding and global diversity.
Cons
Transportation by organization, one time breakfast or lunch
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A great company to work for
Financial Service Representative (Current Employee) –  Kitchener, ON12 August 2016
A typical day for myself is meeting with clients for a variety of different products offered by my company. Calling clients to book future appointments, following up on Credit Applications, and investments when they come due. Working with personal and small business clients. I have learned a lot about different ways of banking, ways to use credit, and also a lot about investing, and different forms on investments. Management is very supportive of helping staff pursue their goals and with career advancement. Co-workers are always ready to help, if there is something we need assistance with. Hardest part of my job is having to contact a client and give them difficult news an application has been declined when they really need it. Most enjoyable part of the job is when I have helped clients achieve their goals
Pros
Helping with personal banking
Cons
long commute
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Great place to work
Financial Advisor (Current Employee) –  Mississauga, ON15 September 2016
Excellent work life balance, salary and benefits, job security, management and job culture. TD really promotes learning and encourages employees to move up the ladder.
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Great Company
Investment Consultant (Current Employee) –  Saskatoon, SK14 October 2016
Great company to work for in terms of Job Culture, Management, community involvement and work/life balance. Salary is low-end competitive but overall a solid employer.
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Productive and happy workplace
Financial Services Representative (Current Employee) –  Collingwood, ON9 July 2016
Great company to work for! Love being a part of the #1 Customer Service oriented bank, and love perpetuating that level of customer service. I consistently feel as though my work is valued by the level of praise and positive feedback I/we as a company receive, and I really feel as though I'm helping make a difference in peoples lives. Everyone else that works for the company is similar in demeanour, and it makes for an enjoyable work experience.
Pros
Benefits, Bonuses, Employee Appreciation Week
Cons
Pay doesn't compensate for the workload or level of responsibility
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Woorkplace is great
Customer Service Representative (Current Employee) –  Bolton, ON24 October 2016
Love the management team and co-workers, don't enjoy the hours, no help on advancement. Because of the long hours I don't have much time with family, don't pay enough with my job duties
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friendly workplace
Customer Service Representative (CSR) (Former Employee) –  Calgary, AB20 November 2016
friendly workplace
great team
work life balance
growth opportunity
flexible schedule
supported management
great company culture
staff are taken care of
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no room for advancement
Branch Information Specialist (Current Employee) –  London, ON13 October 2016
Great pay and benefits. No work life balance, most shifts are late or weekends. Barely any room for advancement. Mostly call centre work. Goals are nearly impossible to achieve,
Pros
pay
Cons
hours
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Very stress full company
Financial Advisor (Former Employee) –  North York, ON11 August 2016
TD makes you work long hours with out pay, management only focus on sales,salary is very underpaid. And TD never appreciates the staff.
Cons
Low Salary, Long hours, Extremely uneducated management team, with high demands.
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Productive and Great place to work
Manager of Customer Relations (Current Employee) –  Toronto, ON17 November 2016
Great place to work, culture is great! Strong demands and pressure, however rewards and recognition help to keep up with the demands.

Huge emphasis on your development, where employees are required to complete a Personal Development Plan and discuss with manager regarding career advancements or training.
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Comfortable place to work with a great support system to help you grow within the company.
Financial Advisor (Current Employee) –  Fort Saskatchewan, AB15 August 2016
Wonderful team. They really do deliver on the "comfort" promise both for customers and staff. Lots of opportunity to develop and move up within the company for a driven, motivated employee.
Pros
great benefits, pension and employee stock purchase options
Cons
Compensation could be better and work life balance is a struggle
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Good place to work
Credit Administration Officer (Current Employee) –  Edmonton, AB21 May 2016
It is good place to work if you have good manager. Good benefits and vacation time. Learned a great customer service with legendary experience. Worked in fast paced environment with dead lines. And doing things first time right.
Management is very transparent. Work as a team with coworkers.
Good atmosphere with work-life balance.
Pros
good benefits, work-life balance
Cons
Stressful to track your everyday work.
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Demanding
Financial Advisor (Current Employee) –  Toronto, ON4 September 2016
Demands for job function continues to raise as the support to complete requests become more restricted due to job cuts. Company expects you to do more and more year over year which is not comparable to the competition while compensating you below competition.
Pros
generally great staff
Cons
job way too demanding for compensation received; you are disposable to the company.
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Customer service is a major focus
Customer Relations Coordinator (Current Employee) –  Stoney Creek, ON25 August 2016
The most enjoyable part of the job is the customers. Management plays a significant role in the work/life balance and the results of the branch.

The co-workers are helpful and friendly, the team that I have the pleasure of working with are a fun bunch who have the best interest of the customers at heart.
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Not great for work life balance
Financial Advisor (Former Employee) –  Stoney Creek, ON2 November 2016
Truthfully the big five banks are one of the toughest places to work with there over the top targets and very underpaid staff, its not a great environment I learned the art of using a phone at this job thats your best friend because managers don't help to much except for the branch where i started
Pros
good benefits
Cons
low pay and long hours
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Fun and challenging sales job
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Toronto, ON3 May 2016
An every day job as a teller at TD Canada Trust would consist of satisfying banking needs for customers while attempting to educate the person financially and provide excellent customer service. All of this would happen in a short 2-5 min transaction. There exists extreme micro-managing from the management part as they are sitting directly behind you. Co-workers make the job seem fun and interesting as they appear to be our stress release after serving dozens of customers. Personally, the thing I enjoy the most about being a teller is the human interaction. Meeting all types of people and getting to know these individuals is extremely gratifying.
Pros
Great benefits.
Cons
Horrible scheduling, for example working 3 hour shifts 5 times per week.
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Overall rating

4.1
Based on 720 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.7
Job Security/Advancement
3.8
Management
3.8
Culture
4.0