Pros: great team-oriented staff
Cons: not very much room to advance in administrative/human resources roles
Customer Service Representative:
Responsible for providing outstanding customer service
Responsible for performing customer transactions and providing financial advice
Certified and trained for opening and closing procedures
Responsible for meeting quarterly sales and customer service goals
Ensuring all client transactions performed compliantly
Required – more... to work well under stressful situations
I learned how to remain calm in stressful situations and how to diffuse potential client problems or concerns before they could turn into major issues.
The management genuinely cared about each employee and their overall wellbeing at work and in life.
I work with a staff comprised of mostly women who are very driven to succeed. It is challenging at times to balance all the different emotions involved with women but for the most part we all work well together.
The hardest part of the job would be to not take client concerns or issues with banking personally and trying not to take the stress that this job can entail home each night.
The most enjoyable part would be making a difference and exceeding expectations of clients. – less