Exceptional Culture with a focus on legendary customer experiences and personal development
Team Manager, Human Resources Contact Centre (Former Employee) – London, ON – 17 January 2016
TD Bank is definitely focused on training all employees to provide the best possible exceptional (legendary) service to their customers. Personal growth and development was a primary focus for employees in order to ensure they met the banks vision as well as succession planning.
Tools and resources available to employees to assist them with their personal goals were readily available.
Personal ownership to meet and exceed goals and departmental accountabilities were a constant requirement and on-going focus to ensure overall business success. Consistent planned coaching was a necessity for personal and team growth, accountability and attainment.
In my time at TD, I worked within 3 distinct businesses and due to my focus on my performance, attainment of goals and on-going learning and development, I was able to move forward when opportunities presented themselves.
Expectations were high at all times therefore focus on business/personal goals and time management to achieve them were paramount, lending to a stressful environment at times. Access to tools and resources to assist in reducing stress were readily available.
Employees consistently exceeding goals were rewarded with fun events, awards/recognition and VIP destination trips.
I developed life-long friendships with many colleagues while working for the bank. For this as well as my numerous learning experiences and personal growth, I am truly grateful.
Growth and Developmental opportunities, reward and recognition award potential, exceptional employee benefits programs
Can be stressful environment with high expectations