A typical day includes talking to 50+ customers over the phone, and most importantly, selling them things.
At the end of the day, it's NOT about the customer -- it's about how many customers you can help, in less time, while selling them products and services that generate profit for TD. Make no mistake -- if you cannot sell you will be harassed, micro-managed, and eventually fired. This was never a problem for me, just to let you know. If you can sell, you can do anything you want.
I feel sorry for management, I can see how stressed they are with recent pressures and shakeups. Then they take that stress out on the employees. They seem to be wondering if they'll be the ones to be fired next.
I knew many managers who had 15+ years of experience and were FIRED during the shakeup, without a blink of an eye from upper management.
New "lean" leadership has crippled the employee culture.
-Love the customers.
-Love the pay and benefits.
-Very flexible work schedule.