Small Business Specialist (Current Employee) – 3500 Steeles Ave E, Markham, ON – 24 April 2017
This is a great bank to work for. I've hear horror stories from employees of other banks, but not really as much from TD. They have decent perks for employees. There is a viral culture there. Once you breath it in your life is all about TD. It is almost borderline brainwashing/hypnosis.
Free lunches once in a while, amazing staff, management support, employee programs, etc... The list goes on
work life balance is terrible, pay is not that great. They place a huge target for sales revenue..!!
Poor training. Managers lie to cover their own butts
CSR - Customer Service Representative (Current Employee) – Toronto, ON – 10 March 2017
Only worked here short time. Seems like management lies. Training is worthless. They expect you to do 5 days of training which you cant even finish the online learning in time or get proper training hands on. Left on your pwn to figure things. Training is very little and then expect you to know everything day one. Just be prepared to go extra mile. Watch videos at home. Try to get proper hands on training. Write down all of your questions and present to managers.
Claim (Current Employee) – Edmonton, AB – 7 March 2017
Having experienced roles across multiple departments - from Wealth Management to Credit Cards to TD Insurance, where focus is on achieving cost efficiencies by: 1. Reducing workforce - laying off over 40 people last year in one department alone 2. Increasing the workload on frontline "colleagues" to unmanageable levels and setting unachievable goals - processing of over 200 claims per claims analyst, which results in severage pay cost avoidance when "colleagues" quit, 3. Freezing compensation and forcing overtime - resulting an increase in number of employees on stress leaves, followed by an increase in long-term disability deductible from paycheques to unprecented levels, currently at over $400 per month, and 4. Minimizing customers' claim payouts to reduce claims costs and improve profitability at the expense of poor customer experience as demonstrated by missing Net Promoter Scores
Service Officer (Current Employee) – Mississauga, ON – 2 March 2017
My job like a fun for me it's like I do a puzzle, I am learning new things such as how I can reduce the process and rise my proactivity. I try to help to other colleague when they have question about the process, my supervisor is a very nice and expert person. I try to participate to the charity and group works as a volunteer. Manger has a very good relationship with employee I feel relax to speak with them for solving my problem. The hardest part of the job is short term contract and you have to leave. I am working at a very good place without stress, friendly with nice people who they are helping others.
Customer Service Representative (Current Employee) – Burlington, ON – 27 February 2017
Interact with clients in a professional and friendly manner. Ask questions to uncover any hidden needs they may have. Provide advice by recommending suitable products and services. Use due diligence to recognize and avoid fraudulent activity. Follow customer information privacy guidelines. Consistently exceed my sales goal every quarter.
Sales/Customer Service Representative (Former Employee) – Thunder Bay, ON – 22 February 2017
Great place to work and great experience. People are very friendly also. Although the managers aren't really that helpful. For example, when you need help on something as a new recruiters, they take awhile for them to show up
Bilingual easy line phone representative (Former Employee) – Montréal, QC – 13 February 2017
Worked there for a year and left primarily because of team leader who simply did not know what he was doing and was just plain immature. Was not ready for the position he was given.Just simply too young. Alot of emphasis is placed on selling td products like overdrafts. Upper management is useless -don't bother complaining because it is one big click. Co-workers were great because we all shared and agreed on the same issues. Work at TD but not this department. IT IS NOT WORTH IT.
shady coworkers willing to do anything to win yearly trip, Alot of pressure to sell...including lying to clients, Management immature and could not care less about staff, Management very hippocritical, 70-130 calls a day, Keep giving new tasks to do without increasing pay.Everybody ends up leaving this department