Senior Quality Assurance (Former Employee) – Toronto, ON – 20 June 2017
A typical date ... starts with quick update within the team. I learnt how credit cards are being processed. Management ... was mediocre. Changes happened too often. Work place culture ... management kept close check of the where everyone was.
Manager of Customer Service (Current Employee) – Calgary, AB – 19 June 2017
Its one of the best banks in Canada. Management is very cooperative.Best work life balance environment for a career focused professional. Pay is good and benefits are great and flexible work options are available.
Telemarketing/Survey Specialist (Former Employee) – Toronto, ON – 14 June 2017
At this job we conducted surveys to TD Bank customers, retrieving feedback on their customer experience. I was amazing at this job, averaging from 15-20 surveys per day, where other employees were getting less than 5 per day. I applied my skills from my previous call center job as well as my customer service skills to be the best surveyor in our location. I was fired because one of the staff member did not like me because of another associate that sat next to me. I was wrongfully dismissed from this job, because of another person's opinions. Nothing to do with my punctuality, or my ability to do the job. This job was nit hard to me at all. The staff was a younger age group team that based the staffing on their choices and not the employees ability to produce. I loved the job, because I was amazing at it.
easy fast paced job that involved customer service
TD VISA CUSTOMER SERVICE OFFICER (Current Employee) – Markham, ON – 30 May 2017
Workers are all friendly, willing to help one another and management goes above and beyond to help encourage and keep employees motivated. Opportunities to advance depend heavily on your sales and customer service ability.
Insurance Sales and Activations (Former Employee) – London, ON – 29 May 2017
I had incredible management, my coworkers were, by and large, professional, and the benefits provided are very robust.
If you are unable to perform at a level comparatively above your peers, however, you will find difficulty in advancing or moving on to other roles. The internal hiring process is incredibly competitive.
Benefits, Culture, Management
Micromanagement in contact center, difficulty in advancing to other positions
IT analyst (Current Employee) – insurance analyst – 17 May 2017
Pros - Job stability is good - Work life balance - employee stock plan is pretty decent with the match Cons - Ceiling at your current level, and tough to move up unless you know someone - management is a revolving door, which is almost funny to watch - salary is pretty low in most cases Advice to Management - $5 tims cards does not make up for hounding you every day for sales - let people actually do something towards progressing company instead of micro managing every move