Fun workplace with great people
IT Operations Analyst I (Current Employee) – Markham, ON – 14 September 2016
As first line of support for IT issues for the bank, it can get relatively busy with high call volumes specially in the morning. You learn basic information about all the Lines of Business in the bank (retail branches, Corporate, Commercial banking, etc.) and the basic applications they use and their purpose. Management can be hit and miss, a few concerns has been ignored over the years and there is a general lack of transparency. The people I have worked with, my colleagues, are the greatest, nicest, most diverse set of people I have had the pleasure to work with. The job can be stressful as there are days that call volumes will never end due to some issue the team has no control over. You can always learn something new, assisting people real-time and addressing their issue is always enjoyable.
work-life balace, great people